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Dean Marco
Dean Marco at Fred Martin Superstore
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Dean Marco | Page 3

POST SALE CUSTOMER LIAISON

Fred Martin Superstore

3195 Barber Rd
Barberton, OH 44203

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4.4
56 Reviews

Dealership Experience

3 yrs, 3 mos

Industry Experience

15 yrs, 11 mos

4.4

56 Reviews

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56 Reviews of Dean Marco

May 16, 2023

Dealership Rating
Employee Rating

Dean was quick, prompt, and let me know of the outcome of my truck. We were able to get to the cashier right away as well. More

by Markknapik3037@yahoo.com
Recommend Dealer
Yes

Other Employees Tagged: Dean Marco

Helpful
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May 17, 2023

Fred Martin Superstore responded

We're glad we were able to you fixed up! Thank you so much for choosing us and for leaving us a 5-star review! We look forward to seeing you again!

February 06, 2023

Dealership Rating
Employee Rating

The oil change was quick and it was treated kindly and with respect. Makes it easy to get serviced. More

by Jbwarner16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Loucks, William Monroe

Helpful
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Feb 06, 2023

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

February 03, 2023

Dealership Rating
Employee Rating

Very good dealing with the sales people they want to make you feel comfortable about your purchase More

by CHUCKMENCKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Trissel, Mike Loucks, William Monroe

Helpful
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Feb 05, 2023

Fred Martin Superstore responded

Chuck, Thanks for sharing about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

January 26, 2023

Dealership Rating
Employee Rating

When I push the mute button on the radio it randomly starts playing music while the mute button is showing on the screen More

by mikesautorepair46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: William Monroe

Helpful
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Jan 26, 2023

Fred Martin Superstore responded

We're very sorry that your recent visit with us was less than 5-stars. Without a name, it is difficult for us to look up your appointment and have a manager reach out to you. When you can, please email us at fmcares@fmcars.com with your name and let us know what happened so we can have a manager reach out. Thank you for your review.

January 24, 2023

Dealership Rating
Employee Rating

Great experience The staff was quick, courteous and helpful. We will definitely be back for service More

by rsims.rs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Loucks, William Monroe

Helpful
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Jan 25, 2023

Fred Martin Superstore responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

January 24, 2023

Dealership Rating
Employee Rating

I always get great service with you guys , i always appreciate the great treatment and knowledgeable technicians. More

by JMF0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Williams, Mike Loucks

Helpful
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Jan 25, 2023

Fred Martin Superstore responded

It's great to hear that you've had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

January 23, 2023

Dealership Rating
Employee Rating

The dealership was very busy , but made sure that a deal was done on a vehicle that I was satisfied with. More

by Mabrey011
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Bacon

Helpful
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Jan 23, 2023

Fred Martin Superstore responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

December 29, 2022

Dealership Rating
Employee Rating

Excellent service, highly professional. I have purchased several vehicles through this dealership, and I have never been disappointed. More

by CCANGEMI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joseph Pekar

Helpful
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Dec 30, 2022

Fred Martin Superstore responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

November 02, 2022

Dealership Rating
Employee Rating

Great advertising, friendly staff. ??, they know cars and trucks..good trade in value on my old vehicle. Will recommend them to friends. More

by Motavie63
Customer Service
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Zabel

Helpful
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Nov 03, 2022

Fred Martin Superstore responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

October 20, 2022

Dealership Rating
Employee Rating

They helped me find my perfect car and efficiently addressed my concerns. They were very friendly and happy to help with all of our needs. More

by Kali
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Bacon

Helpful
Report | Print
Oct 21, 2022

Fred Martin Superstore responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com

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