Dean Marco
Dean Marco at Fred Martin Superstore
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Dean Marco | Page 2

POST SALE CUSTOMER LIAISON

Fred Martin Superstore

3195 Barber Rd
Barberton, OH 44203

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4.4
56 Reviews

Dealership Experience

3 yrs, 3 mos

Industry Experience

15 yrs, 11 mos

4.4

56 Reviews

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56 Reviews of Dean Marco

November 16, 2023

Dealership Rating
Employee Rating

Fantastic sales department start to finish. Just had paint and interior sealant done and it looks terrific. Very happy with this dealership. More

by jimmysjeep
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Trissel, Lisa Allison

Nov 17, 2023

Fred Martin Superstore responded

We're glad to hear it! Thank you for choosing our store and for taking the time you leave us a 5-star review. Please let us know if there is anything else we can help out with. Thanks again!

November 09, 2023

Dealership Rating
Employee Rating

Great dealership, we drive almost an hour to come to this dealership & have bought and leased 3 vehicles because of the overall easy to deal with service all around! More

by Wiseman.Mary@ymail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2023

Fred Martin Superstore responded

Thank you so much for your continued business and for leaving us this kind, 5-star review! Please let us know if there is anything else that we can help with. Thank you again and we look forward to your next visit!

November 07, 2023

Dealership Rating
Employee Rating

Always amazing service. I will always be doing my service work here. Quick and easy every time. More

by Mrutherford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Loucks, William Monroe , Ryan Scott, Logan Bates, Scott S

Nov 08, 2023

Fred Martin Superstore responded

We're happy to hear that our team was able to get you taken care of! Thank you for the kind words and for choosing us! We look forward to seeing you again at your next service appointment!

October 31, 2023

Dealership Rating
Employee Rating

Scott did a great job! Got me in and out. Great service. Jeep runs fine. More

by Llosregni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Loucks, William Monroe , Scott

Nov 01, 2023

Fred Martin Superstore responded

We're happy to hear our service team could get you fixed up and back on the road! Thank you for the 5-stars and for your business! We look forward to your next service visit!

October 26, 2023

Dealership Rating
Employee Rating

Everyone was very helpful and friendly. We called ahead and they were all ready and waiting to go. I would definitely recommend a friend or family to go there for their transportation needs More

by DC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Bacon, Mike Naumovski

Oct 27, 2023

Fred Martin Superstore responded

We're so glad to hear that our team could help out! Thank you for choosing our store! Please let us know if there is anything else we can help with. Congratulations on your Mitsubishi and we look forward to making your next experience even better!

October 03, 2023

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Employee Rating

went for a service that wasn't done at all very disappointed customer after i paid cash for car now the service department doesn't want to do the work that was promised on contract More

by ALBANYDIATORRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 04, 2023

Fred Martin Superstore responded

Good Morning. We apologize for any miscommunication, but the work owed was not the same as the work being requested. The we-owe statement given at the time of purchase was for touching up scratches that had been found prior to purchase, where as the service requested was for removing dents. These are two separate issues and are fixed in different ways. Again, we do apologize for any miscommunication. Thank you for your comments.

June 12, 2023

Dealership Rating
Employee Rating

I was very pleased at Fred, Martin, Superstore everybody was friendly, professional, Joe Boughton and Kerry Crawford worked hard to get me in the jeep of my dreams and with payments that are very reasonable More

by Ejeannawoodard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Boughton , Kerry Crawford

Jun 13, 2023

Fred Martin Superstore responded

We're so happy to hear it! Thank you for choosing to work with us and to allow us to help you get into the perfect Jeep! Thank you for your kind words about our team and for your business! Congratulations on your Jeep and we look forward to seeing you again!

June 11, 2023

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Employee Rating

Great Customer Service, Professionalism & Daylor & Jerome went above & beyond in Assiting explaining & answering all questions! More

by BRENDA.JEMISON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daylor Neal, Jerome Perry

Jun 12, 2023

Fred Martin Superstore responded

We love to hear it! Thank you so much for the kind words and for choosing us! We're glad Daylor and Jerome got you into the right vehicle! Thank you again and congratulations on your Jeep!

Jun 12, 2023

BRENDA.JEMISON responded

My Pleasure!! I always aplaud Great Customer Service!

May 29, 2023

Dealership Rating
Employee Rating

Fantastic communication, vehicle was as described, wonderful team and thankful we found them. We will be back.. More

by AGS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Loucks, William Monroe , Eric Breiding

May 29, 2023

Fred Martin Superstore responded

Thanks for sharing about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

May 23, 2023

Dealership Rating
Employee Rating

Salesman Chris was great, the entire process was smooth and quick. I loved that. Will definitely recommend to all I know. Thanks. More

by NATEHARRISTRUCKING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daylor Neal

May 24, 2023

Fred Martin Superstore responded

We're glad to hear that we were able to make a great impression! Thank you for the 5-stars and for choosing us! We look forward to working with you again in the future.

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