Dean Pontrelli | Page 10

Outstanding Service The folks in the Service Department at Mercedes-Benz of St. Charles do a great job, and make the service experience easy and convenient. Service is o The folks in the Service Department at Mercedes-Benz of St. Charles do a great job, and make the service experience easy and convenient. Service is outstanding; things are done right the first time... and they return your vehicle to you when promised. This Service Department is the only one that I trust to maintain my Mercedes. Highly recommended! More

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The screw that ended the life of my tire Jack met me with roadside assistance and was as pleasant as any person could possibly be. Dean had my tire ordered and car repaired by 4pm the same d Jack met me with roadside assistance and was as pleasant as any person could possibly be. Dean had my tire ordered and car repaired by 4pm the same day. To top it off, my car was detailed back to new for value added to my service experience. All I can say is I was a very happy customer. Thank you guys! More

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Great service Dean P. always listens to my concerns and makes sure I'm comfortable with any work that's to be done. Him and his staff are always very friendly when Dean P. always listens to my concerns and makes sure I'm comfortable with any work that's to be done. Him and his staff are always very friendly when I come into the shop. More

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It was the coldest day during the polar vortex - I dreaded bring my car in but really need to and I had scheduled it - everyone was in a great mood and just pulling together to get through...with the dreaded bring my car in but really need to and I had scheduled it - everyone was in a great mood and just pulling together to get through...with the cold the parts took much longer to get and I was without my car much longer than expected - however each day I was called and updated - with an apology (which was kind but I did have a loaner) I just truely appreciated the honesty and consideration of my time given daily. More

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I keep coming back because Dean Pontrelli makes my experience as smooth as possible. We live in the same town that is 45 minutes from St. Charles Mercedes so he picks my car up and brings me a loaner experience as smooth as possible. We live in the same town that is 45 minutes from St. Charles Mercedes so he picks my car up and brings me a loaner then drops it off after the service is complete. That is what I call A++++ Service. Thanks Erik White More

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I have the given the ratings above because I thought the customer service I received was FANTASTIC! I did not have an appointment but my window was stuck and it was very cold outside. Dean was very empath customer service I received was FANTASTIC! I did not have an appointment but my window was stuck and it was very cold outside. Dean was very empathic and found someone to drive me to work so that I would not be late and had my car repaired by the end of the day. He then had someone pick me up. I could not be happier! More

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Mercedes-Benz of St Charles has been my choice for the last fifteen years in purchasing new vehicles for my family. I have found their service to be exemplary. The employees of Mercedes-Benz of St Char last fifteen years in purchasing new vehicles for my family. I have found their service to be exemplary. The employees of Mercedes-Benz of St Charles are professional, courteous and competent. I will continue to purchase and service my vehicles at Mercedes-Benz of St Charles due to the personal relationships I have developed with Craig Falkenthal and his staff. Sincerely, Terrence J. Bachner More

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Excellent Service, I gave St. Charles Mercedes all 5 star ratings because they are simply the best dealership around. I have bought many cars from many different dealers, they are without a doubt the easiest ratings because they are simply the best dealership around. I have bought many cars from many different dealers, they are without a doubt the easiest to work with. More

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the service as always, was great. I was in and out. I was able to get a loaner car so it did not affect my day at all. able to get a loaner car so it did not affect my day at all. More

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We feel totally confident when we bring our vehicle to Mercedes Benz of St. Charles. Our car is in great hands. Dean, the Service Advisor, did a wonderful job of educating us on what services are coming Mercedes Benz of St. Charles. Our car is in great hands. Dean, the Service Advisor, did a wonderful job of educating us on what services are coming up and the associated approximate costs for them. We are so grateful and feel like we can plan forward appropriately. We are very grateful for Dean's customer service and the dealership overall. Our only comment for improvement was the wait (40 minutes) between arrival for service and meeting with a Service Advisor. With that being said, it is a wonderful, comfortable atmosphere to be in while waiting. The lounge is a wonderful, clean space with a news channel on the tv and a beverage counter too. Thank you! More

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