Dean Stathes | Page 16

Excellence in Customer Service I bought my second X3 from the BMW store and Dean Stathes helped me and my family with the process. As always it was a wonderful experience, clearly h I bought my second X3 from the BMW store and Dean Stathes helped me and my family with the process. As always it was a wonderful experience, clearly he knows about customer service. Dean more than a sales representative was an advisor for us; he started by understanding our needs and then he helped us pick the right car; we truly appreciate his help I've been a BMW Store customer for several years and they have always exceeded my expectations. More

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Great staff! Thank you Dean Stathes for all your help in our decision making process. We are very happy with the purchase of the 2016 BMW X3. Thank you Dean Stathes for all your help in our decision making process. We are very happy with the purchase of the 2016 BMW X3. More

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Now a Family of BMW Elated to shop the best for our family with the very best in the car industry. I have an X5 and husband has a beautiful 5 series. Both purchases made Elated to shop the best for our family with the very best in the car industry. I have an X5 and husband has a beautiful 5 series. Both purchases made within a week because we had to have another BMW! Car buying can be daunting with 3 small children but even that was a pleasure to do with these folks. More

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Fantastic experience, as expected. I came in to the BMW Store to lease a new 3 series. Dean was able to match me up with a vehicle very quickly once we discussed the required options a I came in to the BMW Store to lease a new 3 series. Dean was able to match me up with a vehicle very quickly once we discussed the required options and my pricing constraints. I first came into the store on a Saturday. I had a few followup questions for Dean, and emailed them to him on Sunday, his day off. Dean quickly returned my emails with answers to my questions. Dean made the process very easy for me. I highly recommend asking for Dean Stathes if you head to the BMW Store. More

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Purchase new 2 Series Dean did a great job in helping order my new 2 series and was helpful along the way letting me know where the car stood in the production and delivery Dean did a great job in helping order my new 2 series and was helpful along the way letting me know where the car stood in the production and delivery process. He explained all the features of the car when I picked it up and there was no surprises. I would recommend Dean to any of my friends. More

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outstanding experience. Dean made the entire experience very comfortable and stress free. This started from the moment I called to set up time to come in to see the cars. Eas Dean made the entire experience very comfortable and stress free. This started from the moment I called to set up time to come in to see the cars. Easy to test drive multiple different cars and everyone completely knowledgeable about the vehicles. The no pressure attitude was refreshing after visiting other luxury car dealerships in area. More

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Dean Stathes and the Cincinnati BMW store are AMAZING! This is my first BMW (X5 M Sport) and will definitely not be my last!! I called to inquire about inventory and was lucky enough to get work with Dean This is my first BMW (X5 M Sport) and will definitely not be my last!! I called to inquire about inventory and was lucky enough to get work with Dean Stathes. Throughout the process, I changed my mind a few times and Dean was extremely helpful. I never felt pressured by anyone at the store nor did I ever feel like helping me or answering my many questions was a bother. The leasing process was a breeze (Conor was great and made it a great experience) and took no time at all. Since it was my first BMW, Dean took me through a demonstration of the features of my car and helped me program in phone numbers, radio stations, seat memory, etc. It was the icing on the cake of the wonderful experience! Dean has also called a couple times to check on me and how I am liking the car. Unfortunately we have not yet connected so I hope he sees this message (I LOVE my X5 and so has everyone who has seen it!!!)! I can see they treat their customers like family and I could not ask for a better "family" than the staff here! This store also came highly recommended by a co-worker who had nothing but glowing things to say about this store. Thank you to everyone especially Dean and Conor!! More

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Great dealership, awesome people! BMW has always been THE CAR of my life for the last 15 years in Italy (I'm 37 now). I'm happy to say that I found my BMW family in Cincinnati! All t BMW has always been THE CAR of my life for the last 15 years in Italy (I'm 37 now). I'm happy to say that I found my BMW family in Cincinnati! All the employees are very professional and kind. They made me feel like home... My BMW home away from home. Thank you! More

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Would buy it again I had gone with my mom earlier that morning to help her purchase a new vehicle in another state. I had been gathering my ideas of what kind of car I I had gone with my mom earlier that morning to help her purchase a new vehicle in another state. I had been gathering my ideas of what kind of car I wanted as my husband was insisting that I purchase something nicer than what the kids were driving. I've always loved BMW's so I searched and found the closest dealer to my driving direction and stopped in to see what they had. I immediately spoke to Dean and he listened to my wants and needs; then we settled on my new X3 that I ordered from the computer. He didn't hard sell, I felt like I was talking to my best friend. 3 weeks later I am the proud owner and driver of the finest vehicle I've ever owned or driven. More

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Great Experience The staff at the BMW store were all very professional and accommodating. The sales person we worked with, Dean Stathes, answered all of our questions The staff at the BMW store were all very professional and accommodating. The sales person we worked with, Dean Stathes, answered all of our questions, but never made us feel pressured, which is a big negative in my book. He helped us order a new car when there was not a car available on the lot that met our needs. The whole process was very easy and our new car arrived about 2 weeks after ordering it. Overall a great experience! More

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