Debbie Colt | Page 2

From the moment I came in, this dealership was very patient with my questions and didn’t rush me. patient with my questions and didn’t rush me. More

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I can be pretty skeptical about having someone work on my car. Usually my husband does 90% of the maintenance and repairs on our vehicles. But since I bought my first Subaru at Herb Gordon, I have been going car. Usually my husband does 90% of the maintenance and repairs on our vehicles. But since I bought my first Subaru at Herb Gordon, I have been going there for much of the work. I feel like they've been honest with me as far as what my car needs and what my husband can do. (So that's helped on some of the labor costs and I really appreciate that!) Shout out to my new favorite service advisor, Michael Goodman! And the last time I went in I did not have an appointment, I was just doing the walk-in Express. All of the service advisors were busy, so the service director, Greg Edwards came right out to help me. Quality leadership makes a great team! Thank you Greg and Michael! More

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Debbie is So friendly and awesome! She made my first car buying experience so easy! She made my first car buying experience so easy! More

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The most pleasant experience I’ve ever had buying a car. Nicest people I’ve ever dealt with. They know their cars inside and out. They are definitely no pressure and a real family atmosphere kind of dealers Nicest people I’ve ever dealt with. They know their cars inside and out. They are definitely no pressure and a real family atmosphere kind of dealership. Debbie is great to work with! I would recommend her to anyone looking for a good deal on a car. Marc was great in the finance office too! Great experience! More

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I had a terrific time with Debbie and Herb Gordon Subaru where I recently bought my Crosstrek. I wasn't pressured to get a higher end model and everything went smoothly despite the current shortage of Subar where I recently bought my Crosstrek. I wasn't pressured to get a higher end model and everything went smoothly despite the current shortage of Subarus. Would certainly recommend. More

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From sales to service, I have had a great experience at Herb Gordon Subaru. My sales agent, Debbie C. was a great listener, and was simultaneously very informative and no pressure. The sales process was ea Herb Gordon Subaru. My sales agent, Debbie C. was a great listener, and was simultaneously very informative and no pressure. The sales process was easy and efficient. My experience with the service department was similarly friendly, informative, and no pressure. At so many other dealerships, you call a receptionist, get put on hold, and talk to some random person in the service department. At Herb Gordon, I have a service agent, Mike G., that I can call or email directly if I have concerns about the car. It’s such a great idea to build these relationships into the service department. I highly recommend anyone looking for a Subaru to check out Herb Gordon! More

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Debbie was the representative that helped me with my new vehicle. She is patient, kind and helpful. I have no complaints at all with her service. vehicle. She is patient, kind and helpful. I have no complaints at all with her service. More

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Debbie is unbelievably personable and willing to take extra steps to ensure you feel like you’re part of the Subaru family. After 6 months of owning our Forester and Outback she continues to reach out to extra steps to ensure you feel like you’re part of the Subaru family. After 6 months of owning our Forester and Outback she continues to reach out to see if everything is going smoothly. Debbie shatters the stereotypes people have when visiting dealerships. More

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oh my God! hands down... best customer service in car industry. DEBBIE COLT is her name. I was so fascinated with her customer service that I didn't even see the car and purchased! she is awesome! Subaru industry. DEBBIE COLT is her name. I was so fascinated with her customer service that I didn't even see the car and purchased! she is awesome! Subaru is very reliable car and I trust this brand. But also I trust Debbie and Herb Gordon! thank you for awesome experience! More

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Debbie was patient, helpful, went above and beyond to find us the right car. Every step of the way, she ensured that our purchase and trade-in were smooth and pleasant. She took her time in finding the r find us the right car. Every step of the way, she ensured that our purchase and trade-in were smooth and pleasant. She took her time in finding the right car for us and never once was pushy. Over a month and three to four cars went by before we decided on the one that we really wanted. Jim Walker helped us with finalizing the paperwork. The whole experience was a letdown. We felt being rushed through the process of signing the papers. Explanations were provided, ok ...but when we tried to ask questions or get him to slow down, it was obvious that Jim was a bit annoyed. He also tried to push the aftermarket maintenance plans that we decided we didn't really need. We went with the lowest one based on our previous Subaru owning experience. It was clear that Jim wasn't happy with our decision and still tried to push it rudely it felt almost like an insult. Given that it was past the dealership closing time, we thought that maybe he didn't get paid or wasn't paid enough for the time he spent with us. But Jim should have put professionalism first and taken his dissatisfaction out somewhere else and not on customers. We did bring it up to the management and were happy with how they handled the situation. But we found this website and thought that it would be fair that others get to learn about our experience too. More

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