Declan Cohen | Page 20

Everyone is responsive and accommodating. Dealership takes pride in making the customer experience enjoyable when purchasing a new car. Dealership takes pride in making the customer experience enjoyable when purchasing a new car. More

by ronaldfollos Verified Customer Verified Customer

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I'm becoming very concerned that the Certified Cadillac Warranty is not the true Cadillac product that was being told to me. GM Global Connect is not the same as the contracts I have gotten in the past. Warranty is not the true Cadillac product that was being told to me. GM Global Connect is not the same as the contracts I have gotten in the past. I now don't feel safe that my car was given a true inspection and I have not gotten the true inspection paper work showing the results of any replacement of filters, or anything about brake measurements tire conditions or multiple other things. 172 inspection points ?? Also the warranty was suppose to be transferable, The Cadillac I traded was truly certified, 2002-XT6 with 18000 miles. I feel this car was sold to me now by omitting the true facts about the Certification Issues. Never had this happen to me with purchasing about 10 Escalades in the past. The original Cadillac Certification was a great peace of mind that has always been paid for. Right now I'm disappointed. More

by Tankerman Verified Customer Verified Customer

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Consistently professional and efficient. There is never a wait anytime you arrive. The garage door goes up and it's game on. Phemonial group of eople make up the service team at Ottos. T There is never a wait anytime you arrive. The garage door goes up and it's game on. Phemonial group of eople make up the service team at Ottos. They are the reason I won't take my business anywhere else. More

by bcfisher32 Verified Customer Verified Customer

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Had a very pleasant buying expeirience at Otto. There was no stress,and no pressure during the entire process. All staff we were in contact with were friendly,personable. and professional. If you There was no stress,and no pressure during the entire process. All staff we were in contact with were friendly,personable. and professional. If your looking in the albany area stop in,you won't be disappointed. More

by Dave Verified Customer Verified Customer

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We are a repeat customer and cant say enough about the excellent relationship we have with the sales and service teams. Additionally the Cadillac product jsut cant be beat! excellent relationship we have with the sales and service teams. Additionally the Cadillac product jsut cant be beat! More

by paulot.truchard Verified Customer Verified Customer

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They are very easy to work with. Gave me the options available and away we went. It is exactly what we wanted Gave me the options available and away we went. It is exactly what we wanted More

by TTORANI Verified Customer Verified Customer

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I had originally received an e-mail from Sean Mac Whinne about my visiting your on-line site and viewing a white XT-5 with a beautiful tan interior. However, when I showed up at the showroom and met with Da about my visiting your on-line site and viewing a white XT-5 with a beautiful tan interior. However, when I showed up at the showroom and met with Dan another customer had already started the purchase process. I was disappointed about that as I had had my heart set on that vehicle. Dan showed me another XT-5 a 2018 model. He was upfront with me about the vehicle having been in an accident. I test rode the vehicle and was impressed. It had a few more miles than I was hoping for but I decided to go ahead with the purchase. I have had the vehicle for 3 days now and I am very happy with it thus far. More

by jjroarke Verified Customer Verified Customer

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Dan was an excellent salesman. Gave my husband and I to make our decision. Very attentive to our needs Gave my husband and I to make our decision. Very attentive to our needs More

by jenalex22 Verified Customer Verified Customer

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The purchase agreement took less than 10 minutes. The salesman was extremely polite and helpful. Unfortunately, the finance officer put us through an extra item, potential upgrade for or over an The salesman was extremely polite and helpful. Unfortunately, the finance officer put us through an extra item, potential upgrade for or over an hour. This could simply be done by issuing you a checklist of upgrades, and then heading it back to the finance officer, and he would explain what you want. Please know most people buying a Cadillac, it is not their first rodeo they know what they want and need. The technical support person that went over the car before we took it on the road was exceptional. He went over so many different electronic controls. At the end, he said, I am sure many items are not clear, but please call me and I will go over them again or stop in and I will assist you. Recently, I noticed four hooks in the trunk, which I believe is used for installing netting to keep packages and groceries from moving around in the trunk. Please note no such netting was in the car when we picked it up. Could you please have one sent to our Home @5Camden Circle delmar NY 12054. Thank you. More

by rgreen46 Verified Customer Verified Customer

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Steve, Declan, and Nelson provided me with an outstanding buying experience. Very professional and customer focused. Would highly recommend Otto. buying experience. Very professional and customer focused. Would highly recommend Otto. More

by dodell1 Verified Customer Verified Customer

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