Dell Roderick | Page 30

Great Colonial Ford deserves a 5 ?? rating because of their customer first approach. Everyone was helpful in helping make my purchase easier. Glenn was gr Colonial Ford deserves a 5 ?? rating because of their customer first approach. Everyone was helpful in helping make my purchase easier. Glenn was great to deal with, as he was able to find a car that suited my interests and needs. He was great in narrowing down the selection and helping me find the car that was a perfect fit for me. I would definitely recommend visiting Colonial Ford and asking for Glenn! More

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Respectfull,Knowledgeable, Forthright..Wonderfull experience I am 71 years old and buying this vehicle was the most thorough, educating process I ever had, due to the fact that the Colonial sales person Glenn Sm I am 71 years old and buying this vehicle was the most thorough, educating process I ever had, due to the fact that the Colonial sales person Glenn Smith and his sales manager Dell Roderick truly listened to my concerns and needs regarding making sure that I got thge right vehicle the first time. There was no pressure whatsoever, they answered alot of my questions with solid facts and provided options that I was never offered by any dealer before. After three trips going back and forth, taking my time to think over those options, I finally signed on the dotted line, walking away with a good feeling in my gut knowing I was making the right choice with the right people. During this past week there was alot of work to be done to the truck before I took delivery due to the special options I added on, they stayed in constant contact with me every step of the way as things progressed so I could plan on taking delivery, without having to back and forth. It is more important to me to be able to deal in the future with folks who truly go the extra mile before and after the sale. There are many dealerships but I know that Colonial is by far the one of the best. I really look forward to going there. They listen to their customers. Thank you Glenn. Denny O'Neil, Yarmouthport More

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Proud owner of a quality used truck Totally great buying experience. Colonial Ford really stepped up and took what could have been a tough situation a made it a total breeze. Big thank Totally great buying experience. Colonial Ford really stepped up and took what could have been a tough situation a made it a total breeze. Big thanks to Mike O'neil for going above and beyond, delivering on everything promised and then some. I will recommend Colonial Ford to all my friends and family without hesitation. More

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Outstanding Experience! Hands down the best car buying experience we have ever had-would buy a car from Dave and his team all day long! Dell came to talk to us about Colonia Hands down the best car buying experience we have ever had-would buy a car from Dave and his team all day long! Dell came to talk to us about Colonial, Greg was fantastic processing the financing and we ordered add-ons from Dana and Rick in the parts department and they were top-notch. No pressure/no hassle seamless car buying experience. Many thanks! More

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Great buy! Artie found me the perfect vehicle! Art Guertin was super helpful and made the buying process easy. Art further helped with finding me exactly what I was looking for. Everyone there was Art Guertin was super helpful and made the buying process easy. Art further helped with finding me exactly what I was looking for. Everyone there was helpful and efficient. Thanks again! Will definitely be back to buy another vehicle in the future! More

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Always a great experience! This is my second purchase from Colonial Ford. Mike and Nick made buying my last car most enjoyable and easy. I was greeted on the lot by Mike who pro This is my second purchase from Colonial Ford. Mike and Nick made buying my last car most enjoyable and easy. I was greeted on the lot by Mike who proved quickly to be very knowledgeable about the Focus I was interested it. Nick knows more about bumper to bumper warranties and how to get someone into one, than anyone I know. Mike, Nick, and everyone I've come into contact with at Colonial Ford are genuinely interested in my needs and what they can do to help. This won't be my last car from them! Thanks! More

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Professional and polite and knowledgeable. Glen Smith, Nick Healy and Dell Roderick could not be any easier to work with. I could not be any happier to know them and to work with them. Glen Smith, Nick Healy and Dell Roderick could not be any easier to work with. I could not be any happier to know them and to work with them. More

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Poor Customer Services from Managment I traded in and picked up a van on Monday June 24th. The next morning I realized that the GPS fleet-tracking device had not been removed from my old I traded in and picked up a van on Monday June 24th. The next morning I realized that the GPS fleet-tracking device had not been removed from my old vehicle. I immediately contacted my sales person, Mike O’Neil, who was very helpful. We arranged for the GPS company to come out on Thursday at 4:00 pm to remove the device. Mike had explained to me that he was going to be out on Thursday but everything is all set. On Thursday morning, I called Colonial Ford to confirm the appointment and asked to speak with Dwight, who was my other contact, and the person told me on the phone that I did not need to speak with Dwight because they are all part of the same team. I again requested to speak with Dwight and again my request was denied. Therefore, I told the person on the phone that somebody would be there at 4:00 pm to remove the devise and he said he was aware and there will be no problem. When the man showed up to remove the devise he was told that the vehicle was out back and was given the keys. When he could not find the vehicle he then went to the lot around the corner to discover that the vehicle was already picked up for auction and was no longer there. I then reached out to Dell Roderick who took no responsibility for the mishap and went on to say this was my fault for leaving the devise in the vehicle. He never once apologized. I was absolutely shocked by Del’s response and asked him for his supervisor’s contact information. Dell told me that he was the general manager and that he did not have a supervisor. I have my doubts that Dell is the person in charge of the entire operation and does not have to answer to ANYBODY but if he is then I would recommend that people stay clear of Colonial Ford. My experience with the sales team was positive however the customer service from the “general manager” was the worst. More

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Our family just purchased vehicle #15!! George makes the whole process easy and is wonderful to work with! Our family and extended family just purchased vehicle #15 from Colonial! We will George makes the whole process easy and is wonderful to work with! Our family and extended family just purchased vehicle #15 from Colonial! We will definitely be returning for routine service and for any future purchases! More

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Fun, Fair and Simple Glen Smith has a knack for going out of his way to make the purchase of a new vehicle low pressure and Fun. Dell Roderick is a pleasantly Fair negotia Glen Smith has a knack for going out of his way to make the purchase of a new vehicle low pressure and Fun. Dell Roderick is a pleasantly Fair negotiator, and, Nick's attention to detail helps simplify the process. Combined they added up to just the right team to sell me my new Ford Ranger XLT Crew Cab. More

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