Dena Burger
Dena Burger at Mercedes-Benz of Hagerstown
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Dena Burger

Service Driver / Office Assistance

Mercedes-Benz of Hagerstown

1955 Dual Highway
Hagerstown, MD 21740

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5.0
18 Reviews
5.0

18 Reviews

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18 Reviews of Dena Burger

February 13, 2024

Dealership Rating
Employee Rating

I needed a quick turn-around repair of my front left window. An appointment was made for the next morning, the repair was made in less than an hour, and the repair charge was reasonable. More

by CL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Folz

Feb 14, 2024

Mercedes-Benz of Hagerstown responded

We're glad to know that our team at Mercedes-Benz of Hagerstown was able to provide you with a quick and efficient repair service. Thank you for sharing your positive experience!

October 26, 2023

Dealership Rating
Employee Rating

They made the whole experience so easy. I will always purchase my vehicles here as long as I’m in the area. More

by itstattoosrcollins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 27, 2023

Mercedes-Benz of Hagerstown responded

We're delighted to know that your experience with us at Mercedes-Benz of Hagerstown was smooth and easy. We look forward to assisting you in the future for all your vehicle needs! Safe travels ahead!

August 02, 2023

Dealership Rating
Employee Rating

Rob was very helpful in making the transaction to purchase my new Mercedes. He was quick to respond and made the process as smooth and easy as possible. I bought my first Mercedes through and Rob a More

by KISHROD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 03, 2023

Mercedes-Benz of Hagerstown responded

It's fantastic to hear that Rob provided a seamless purchase experience at Mercedes-Benz of Hagerstown! We're grateful for your loyalty and look forward to assisting you again next time. Enjoy your new ride!

July 27, 2023

Dealership Rating
Employee Rating

I have always been happy with the service Alex has always provided me good guidance. More

by realbigterpfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Folz

Jul 28, 2023

Mercedes-Benz of Hagerstown responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Alex and the Mercedes-Benz of Hagerstown team. Drive safely, and we hope to see you back again down the road!

June 19, 2023

Dealership Rating
Employee Rating

The service was great. My car was picked up and delivered. Alex communicated with me about a problem. He explained everything clearly. He is very courteous and friendly. Fi More

by smrise
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Folz

Jun 20, 2023

Mercedes-Benz of Hagerstown responded

Thank you for the fantastic review! We're so glad to hear that Alex provided you with excellent service and clear communication. It's our goal to provide a first-class experience every time. Drive safely, and we hope to see you back at Mercedes-Benz of Hagerstown in the future!

January 05, 2023

Dealership Rating
Employee Rating

We have always been pleased with Barry in sales and the service team at Mercedes Benz of Hagerstown since we first purchased a vehicle in 2010. More

by gkdemo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 05, 2023

Mercedes-Benz of Hagerstown responded

It's great to hear that Barry took such great care of you! Thank you for choosing Mercedes-Benz of Hagerstown and for sharing your experience. Safe travels ahead!

July 06, 2022

Dealership Rating
Employee Rating

This is our 6th purchase from Mercedes-Benz of Hagerstown and our 4th from Rob Edmunds. The dealership provides great service throughout the purchase process and their service department is the best. A grea More

by 2018 C-Coupe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2022

Mercedes-Benz of Hagerstown responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with Rob and the Mercedes-Benz of Hagerstown team. We appreciate your continued business and are looking forward to seeing you back again down the road!

June 21, 2022

Dealership Rating
Employee Rating

Berry London and the finance lady I'm sorry I can't remember her name but they both were very helpful very patient . Berry is very knowledgeable about the vehicles thank you again so much for helping m More

by mdw4258
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2022

Mercedes-Benz of Hagerstown responded

Thank you for this wonderful review of Barry and our team here at Mercedes-Benz of Hagerstown. Enjoy your new ride!

June 20, 2022

Dealership Rating
Employee Rating

This is our second purchase from Rob at Hagerstown Mercedes. We always have a pain free experience and they take great care of our cars More

by Hbwells
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 20, 2022

Mercedes-Benz of Hagerstown responded

Thank you for taking the time to leave a review! We're delighted both your purchase experiences at Mercedes-Benz of Hagerstown have been seamless and that our team has taken proper care of your cars. Enjoy your new ride!

December 15, 2021

Dealership Rating
Employee Rating

Excellent service! Everybody was so friendly and kind! Thank you so much for the discount and car wash! Special shout-outs to Alex, Lisa, and Dena! Thank you! More

by Omar G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Alex Folz, Lisa Stonebraker

Dec 16, 2021

Mercedes-Benz of Hagerstown responded

It was our pleasure to assist with your service needs and send you home in a newly washed car. We will certainly let Alex, Lisa, and Dena know you appreciated their help. Take care, Omar! - Mercedes-Benz of Hagerstown

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