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Dennis Calcaterra
Dennis Calcaterra at Palm Chevrolet

Dennis Calcaterra

Service Advisor

Palm Chevrolet

2300 SW College Rd
Ocala, FL 34471

4.6
83 Reviews
4.6

83 Reviews

Write a Review

83 Reviews of Dennis Calcaterra

November 30, 2025

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Employee Rating

Great quick service, in and out. A must to go to for your service needs. More

by Sunshine365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Franchesca Osorio, Daniel Mullener, Scott Kelly

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Nov 30, 2025

Palm Chevrolet responded

Thank you for your kind words! I'm thrilled to hear that you had a great experience with our service at Palm Chevrolet. We appreciate your recommendation and look forward to assisting you with your service needs in the future! Sincerely, Wayne Bogle Parts and Service Director

November 13, 2025

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Employee Rating

Mr. Angel treated us very well; he was very professional and helped us find the vehicle we wanted in detail. More

by ANIELAPENAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Franchesca Osorio, Daniel Mullener, Scott Kelly

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Nov 13, 2025

Palm Chevrolet responded

Thank you for your wonderful review, Anie! We're glad to hear that Mr. Angel provided you with such professional service and helped you find the vehicle you wanted in detail. At Palm Chevrolet, we strive to ensure our customers have the best experience possible. We look forward to seeing you again soon! Best, The Palm Chevrolet Team

November 09, 2025

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Employee Rating

Something went wrong with the oil change. We drove 12 miles home from the dealer Thursday. My wife noticed an oil smell on the way home. I didn't see any obvious issues at the time. We didn't More

by webbseven
Recommend Dealer
No

Other Employees Tagged: Franchesca Osorio

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Nov 09, 2025

Palm Chevrolet responded

Thank you for your feedback. I understand the importance of clear communication and careful service during routine maintenance. Your comments about the oil change and the follow-up process are valuable to Palm Chevrolet as we review how these situations are handled. I will look into this matter to ensure our communication meets our standards and better serves our customers. Sincerely, Wayne Bogle Parts and Service Director

Nov 09, 2025

webbseven responded

What is my next action? How do I get the truck back to the dealer to get a proper oil change and have it checked for possible damage?

October 26, 2025

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Employee Rating

I NEVER HAVE A PROBLEM WITH PALM. THE STAFF TAKES GREAT CARE OF ME. I AM GOING TO MISS RICK AND MIKE. More

by CATGB75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Scott

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Oct 26, 2025

Palm Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you've had such positive experiences with us at Palm Chevrolet. It's great to know that our staff has taken great care of you. We'll be sure to share your kind words with Rick and Mike. We look forward to seeing you again soon! Best, The Palm Chevrolet Team

October 16, 2025

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Employee Rating

No problems with Service and timing. I’m very happy. and will recommend other people to the service. More

by ocala526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Franchesca Osorio, Daniel Mullener, Scott Kelly

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Oct 16, 2025

Palm Chevrolet responded

Thank you for your feedback! I am glad to hear you had a positive experience with our service at Palm Chevrolet. Your recommendation means a lot to us. We look forward to assisting you again in the future. Sincerely, Wayne Bogle Parts and Service Director

September 07, 2025

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Employee Rating

Unable to fix problem. They said that they hear the noise it’s making and that it shouldn’t be making the noise but they can not find where it’s coming from. Told me to jus More

by ryanyesryan2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John McMichael, Brandon Maynard, Jason Sanabria, Scott Mills, Mike Gonzalez, IL Park, Franchesca Osorio, Daniel Mullener, Scott Kelly

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Sep 08, 2025

Palm Chevrolet responded

Thank you for sharing your experience with us, Ryan. I understand your frustration regarding the noise issue with your vehicle. At Palm Chevrolet, we strive to address all concerns thoroughly, and I appreciate your feedback regarding our service team’s response. I encourage you to reach out to us directly so we can further assist. Your satisfaction is important to us, and we want to ensure that your concerns are addressed properly. Thank you again for your input. Sincerely, Wayne Bogle Parts and Service Director

Sep 08, 2025

ryanyesryan2020 responded

I have reached out to you >directly< MULTIPLE times and brought the truck in MULTIPLE times, Only for you to tell me you can not hear the noise.. after I tell you you have to drive it for 20 or so min for it to warm up and then the noise always starts, but yet you tell me you can not hear the noise so I pick the truck up and THEN on my way home 20 min after driving it the noise starts like I said it would. So the last time we brought it in we warmed the truck up so it was making the noise, had a representative from your location get in the truck with me and went for a drive, and guess what, you all acknowledged the noise and after a few days of you having it, came back with- yes we hear it but don’t know what’s wrong so keep driving it until it gets worse then come back. what?! I bought the truck from you guys with a warranty thinking I would be covered, but what a joke the service department is. YOU should reach out to me directly to resolve this! I reached out to you directly already by bringing the truck to you Multiple times ! Sad thing is, this is my fifth Chevy I have bought from your location and your sister location over the years. But now, xxxx the next one will be a doge or ford from a dealership that will take the time to drive the vehicle and figure out what the problem is! Not just “yeah we know there is a problem but can’t figure it out just wait for it to get worse then come back!” What! It’s like I bought this truck from a buy here pay here dealership! But by all means, YOU reach out to ME directly to figure this out, I have already done too much on my end.

August 18, 2025

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Friendly, very efficient. They bring their “A” game with every experience. This is a very well ran dealership. More

by TOWERS04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John McMichael, Brandon Maynard, Rick Davis, Mike Gonzalez, Franchesca Osorio, Daniel Mullener, Scott Kelly, John C. Zurakowski, George Foster

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Aug 18, 2025

Palm Chevrolet responded

Thank you so much for your wonderful review! I truly appreciate your kind words about Palm Chevrolet and am thrilled to hear that you had such a positive experience with us. Our team strives to bring their “A” game, and it’s great to know that it shows. We look forward to seeing you again soon! Sincerely, Wayne Bogle Parts and Service Director

August 18, 2025

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Employee Rating

Bobbiesue was awesome! She got me checked in as soon as she finished up with the previous customer, texted me updates to keep me informed during the entire process, and mad More

by gentry.skyla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sven Reiter, Kevin Olson, Franchesca Osorio, Daniel Mullener, Scott Kelly , Bobbiesue Murphy (5 stars)

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Aug 18, 2025

Palm Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear about your positive experience with Bobbiesue at Palm Chevrolet. Keeping you informed and ensuring your car was serviced promptly is what we strive for! We’ll be sure to pass along your shoutout to our hardworking team. We look forward to serving you again in the future! Sincerely, Wayne Bogle Parts and Service Director

August 17, 2025

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Employee Rating

Alex who took my service order was very helpful and made sure the service was on order More

by SALVATORET270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 17, 2025

Palm Chevrolet responded

Thank you for your review! I appreciate your feedback about your experience at Palm Chevrolet. It's great to hear that Alex was helpful and ensured your service was in order. We look forward to seeing you again for your next visit. Sincerely, Wayne Bogle Parts and Service Director

August 02, 2025

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Employee Rating

Felt like I was being up sold and not getting genuine recommendations. When picking up I had to wait for an available service manager that felt it was more important to gossip with coworkers than cash me More

by ERIC.R.STEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Franchesca Osorio , Jonathan

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Aug 03, 2025

Palm Chevrolet responded

Thank you for sharing your experience, Eric. I understand that waiting for service detailed reports and feeling pressured can be frustrating. At Palm Chevrolet, we strive to provide genuine recommendations and thorough communication. Your feedback is valuable, and I encourage you to reach out to me directly so we can discuss your concerns and improve our service. I appreciate your input and hope to assist you better in the future. Sincerely, Wayne Bogle Parts and Service Director

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