Dennis Novales | Page 3

Update.To the utmost credit of this dealer and Update. To the utmost credit of this dealer and specifically Dennis Novales and John Bostic, My issue has been resolved satisfactorily. John Bostic c Update. To the utmost credit of this dealer and specifically Dennis Novales and John Bostic, My issue has been resolved satisfactorily. John Bostic called me and we agreed to mutually acceptable terms based on the way this whole situation transpired. Mistakes were likely made and and all I expected was a reasonable middle compromise and that is what is occurred in the end. I have no doubt that Ed Martin made some major concessions in order to make this deal happen and I want to recognize the good faith effort to make good on an unfortunate situation. More

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BEWARE ACURA Buyers ....Do Not Trust this Dealer's Management!!! Typical bait and switch tactic that dealers are notorious for employing. Only giving them a 1 Star because Zero doesn't appear to Management!!! Typical bait and switch tactic that dealers are notorious for employing. Only giving them a 1 Star because Zero doesn't appear to be an option. I was in the market for CPO Acura and signed up to receive alerts when a new listing posted through the AcuraCertified.com website. When the first listing that I received matched my criteria was sent to my email, I immediately contacted my salesperson and told him I was interested in purchasing the vehicle. I then immediately filled out the financing forms through the dealer website to further secure my true intent to purchase the vehicle. The salesperson took some pictures of the vehicle and sent them to my cell phone so I could see the actual condition of the vehicle and further reaffirm my interest in purchasing it. Then, a couple hours transpire and the salesman calls me back and tells me that the price is actually $3000 (close to 10% higher) more than the price that was sent as an alert to my email from the AcuraCertified.com website. I sent the salesman a snapshot of the original email with the price being $3000 less and he claims that the management at the dealership didn't consult with "Corporate" before the listing went active or some other xx. This is the type of situation that gives all car dealers a bad rap and I would sincerely advise seeking a vehicle elsewhere as the management at Ed Martin is not trustworthy and displays these type of bait and switch tactics! FALSE ADVERTISING AT ITS FINEST... Update. To the utmost credit of this dealer and specifically Dennis Novales and John Bostic, My issue has been resolved satisfactorily. John Bostic called me and we agreed to mutually acceptable terms based on the way this whole situation transpired. Mistakes were likely made and and all I expected was a reasonable middle compromise and that is what is occurred in the end. I have no doubt that Ed Martin made some major concessions in order to make this deal happen and I want to recognize the good faith effort to make good on an unfortunate situation. More

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ASK FOR Dennis Novales!!!!!! He went above & beyond for my purchase & responded quickly to all Emails. Did not hound me and he was so nice! He was not pushy and and answered all my millions of questions. my purchase & responded quickly to all Emails. Did not hound me and he was so nice! He was not pushy and and answered all my millions of questions. More

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Great dealership. Ask for Dennis very nice and honest salesman. He didn’t talk down or make me feel pressured to make the purchase. Great service!!! salesman. He didn’t talk down or make me feel pressured to make the purchase. Great service!!! More

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My experience with Acura was excellent Audrey is My experience with Acura was excellent Audrey is wonderful explaining things Make our decision lot easy or simple I get the best customer service My experience with Acura was excellent Audrey is wonderful explaining things Make our decision lot easy or simple I get the best customer service ever had More

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Very friendly staff and amazing service! Dennis was wonderful and very understanding who listened to us and did not pressure us into anything we did not want. He understood what we wanted and helped ma wonderful and very understanding who listened to us and did not pressure us into anything we did not want. He understood what we wanted and helped make our car buying experience a very pleasant one. Aaron also took good care of us once we got to the finance and paperwork, answering all our questions and concerns prior to signing. Probably the easiest and most comfortable experience I've ever had at a delearship. I am very pleased with my purchase and the service that was provided. More

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Bough a used Honda Civic from this dealership. Dealership was well prepped for COVID; very clean, had sanitation stations available, employees wearing masks. Mr. Novales was our representative &I can’t s was well prepped for COVID; very clean, had sanitation stations available, employees wearing masks. Mr. Novales was our representative &I can’t stress enough how smooth and comfortable he made the shopping experience. This gentleman didn’t rush us, was very attentive and has an amazing and warm personality. Very professional and worked with us to answer all our questions. Overall I would recommend this dealership and would shop here again. Thank you Mr.Novales! More

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Great service and really nice people work there. Dennis was really helpful and had great conversation. Knowledge of cars is really good too. Big selection of cars and they do good service on cars was really helpful and had great conversation. Knowledge of cars is really good too. Big selection of cars and they do good service on cars More

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This dealership got back to me very quickly upon requesting information about a particular vehicle I had seen advertised. Less than 24 hours later, I was at the dealership, where I was met with frie requesting information about a particular vehicle I had seen advertised. Less than 24 hours later, I was at the dealership, where I was met with friendly faces & caring personalities. I absolutely enjoyed working with the salesman, Dennis, who instantly made me feel completely comfortable with the car buying experience, despite my high stress about the experience, which was new to me. Thanks, Dennis!!! More

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I am always apprehensive about dealerships and how they often make me feel like just a sale to them. For once, I did not have that experience! From first contact with Kelly at the front desk our journey b often make me feel like just a sale to them. For once, I did not have that experience! From first contact with Kelly at the front desk our journey buying this used minivan was outstanding. Dennis was our sales person and really took great care of us. After the purchase, during the 1-hour drive home, we noticed the A/C wasn't blowing cold. It hadn't been noticeable earlier in the day during the test drive because it was cool outside at the time. The Chrysler dealership in our home town I called diagnosed it and wanted $1,200 to repair it. I talked to Dennis and explained what was going on and he offered to have his service department repair it for free. In the mean time, he gave us a nice loaner van to use while our car was being repaired. What a relief it was to be dealing with someone like Dennis who genuinely cares! We have our van back and the AC is blowing cold and working perfectly. Luke in the service department was another great guy who was nice to deal with. This car buying experience with Ed Martin Acura has been second-to-none and I won't hesitate to see them again for our next vehicle. More

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