My wife bought her first C-class Mercedes Benz several years ago, and was very happy with the car and the dealership. When I needed a new car about 5 years ago, I bought an E-class from them. Shortly thereafter, my wife bought her second C-class. We would not have returned had we not had very good experiences. My vehicle was recently in for repairs. Dennis Phillips has been my service adviser for several years and he is very easy to work with - knowledgable and personable. We will purchase from this dealership again, and are happy to recommend it to others.
"First Rate Dealer"
We have bought three cars from RBM, all from Eric Konigsberg, who has gone above and beyond what we have experienced at any other car dealer over the years. We'll buy our next one from him as well.
Service had also been excellent. In over 20 years we have had only two service reps. Dennis Phillips is extremely knowledgeable and helpful.
Don, and the entire RBM Team, including Management, Product Specialist, and Service Department, are exceptional. Don patiently, with no pressure, got to know me and understand my needs and interests. He presented numerous great cars and ultimately found me the "perfect car", a C63S. The trade in of my lease was easy and very fair and my new car is fantastic. I highly recommend Don and the RBM Team.
"Six Generations of RBM of Atlanta Automobiles"
- Jeff Pace
We have lived in Sandy Springs since 1997 and have been doing business with RBM in Sandy Springs for that length of time. We have never been disappointed with any aspect of the consideration we have been given by Erik Koenigsberg and his colleagues at RBM. We expect to continue to be very satisfied customers of RBM for future generations of automobiles.
"An excellent and friendly experience"
My experience with RBM and the people working there goes buck to the start of the new Century... and has, always, been excellent.
So, when the time came to replace my old Mercedes-Benz ('85 300D Turbo) with a new one, there was no hesitation to check and consult with a familiar place and people I came to trust for so long.
Consequently, the excellent and friendly service I had during the processes of purchasing my new car was exactly what I was expecting from the people I new for a long time.
"If you ever have a need to get your mercedes serviced,..."
If you ever have a need to get your mercedes serviced, RBM in Sandy Springs is the best dealership. I've been fortunate to have Dennis Phillips assist me with all of my service work, and words can not describe how great he is. He is the most honest, friendliest, patient, and helpful service advisor I have ever worked with my entire life. Seriously, Dennis is the type of person you would invite over to your home for dinner. I really can not say enough great things about him or RBM except to state this: if you care about your car, and want to be treated like family, no one even comes close to RBM in Sandy Springs and Dennis Phillips.
"Dennis consistently exceeds my expectations. He provides ..."
Dennis consistently exceeds my expectations. He provides routine maintenance to emergency service, in a thorough manner. I can count on him to know exactly what my car needs. Dennis values my time and gets things done as estimated. He is a pleasure to work with, always calm and pleasant. He is trustworthy. I would recommend him to my friends.
"Dennis always provides me the best customer service. I..."
Dennis always provides me the best customer service. I will only bring my E-350 wagon for service when he is there. He clearly explains and articulates what my vehicle needs, delivers the car when promised and never makes me pay for a part or service until it is needed. He is my trusted advisor and Mercedes expert.
Other Employees Tagged:
"I am not the only customer who is grateful to Dennis..."
I am not the only customer who is grateful to Dennis Phillips. Just a few minutes of watching Dennis and his clients interact reveals the rapport and trust between them. Dennis gives each person his full attention in turn. He is kind and respectful to everyone. Just as important, he deals honestly with both his clients and his employer. I trust what he tells me. For these these reasons, as well as the quality work, I keep returning to RBM for service. At check-out last week, an elderly woman give Dennis a hug. I was not surprised.
"Dennis Phillips is an out standing service advisor. He..."
Dennis Phillips is an out standing service advisor. He is extremely knowledgeable of service requirements of my vehicle and makes me feel like a valued customer. He works with a team of mechanics that always service my car right the first time. Dennis is friendly and he explains the work that needs to be done and why that work is necessary. I always recommend Dennis to my friends.