Derek Adams | Page 8

When I pitched my new 2024 Crosstrek i purchased all the warranties and extras. I was told by the financial advisor that I would get $400 I could use on accessories or pay for service after my service contr warranties and extras. I was told by the financial advisor that I would get $400 I could use on accessories or pay for service after my service contract ended. When I went in to see about get some accessories with my $400, I was told that was in fact not true. The financial manager told Mr the person that told me that was no longer with the company and acknowledged he had told other people the same thing. They refused to honor what their financial advisor had told me. I was told if I bought a new vehicle he would make the $400 good. Needless to say I will go somewhere else when I’m ready to purchase a new vehicle. However, I will say their service department is excellent!!! More

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Cooper was great, not too pushy but immediately available when i had a question. All good! when i had a question. All good! More

by MOMATT3 Verified Customer Verified Customer

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Honest dealership. Sales was non hi-pressure which we appreciate. After sale attention is good. Can rely on sales and service to answer questions and explain features. Sales was non hi-pressure which we appreciate. After sale attention is good. Can rely on sales and service to answer questions and explain features. More

by GSINTX Verified Customer Verified Customer

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Ray was a fantastic salesman. Made the whole car buying experience super easy! 10/10 would recommend! Made the whole car buying experience super easy! 10/10 would recommend! More

by KJETT122 Verified Customer Verified Customer

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A huge thank you to Derek Adams and Teremy Matthews! They were patient and attentive throughout the entire process. Their communication was top-notch, and they made sure everything was seamless. I highl They were patient and attentive throughout the entire process. Their communication was top-notch, and they made sure everything was seamless. I highly recommend them and the whole team at Five Star Subaru (should be SIX STARS). More

by Abderrahmen Khardani Verified Customer Verified Customer

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3rd car bought from this dealership and we will definitely come back again for our next one. definitely come back again for our next one. More

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I’m happy with my Subaru & all those I worked with on this purchase. Great bunch of guys. Thank you. However, I need some help understanding the Guide & how to use all the bells & whistles on the car. this purchase. Great bunch of guys. Thank you. However, I need some help understanding the Guide & how to use all the bells & whistles on the car. I’ve got to make an appointment to get this help in person. Thank you, Gloria More

by GLORIAFD Verified Customer Verified Customer

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I need some help with some minor body work issues blah blah out of words blah out of words More

by RALPHNOVAK Verified Customer Verified Customer

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James was extremely helpful when helping us navigate our purchase of a new vehicle. We never felt any pressure or stress at any point during the process. He was knowledgeable, polite and made it a quick and purchase of a new vehicle. We never felt any pressure or stress at any point during the process. He was knowledgeable, polite and made it a quick and easily understandable process. Every interaction we had at the dealership was a 5 star one. More

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I overall had a great time dealing with Latif (BB), who was wonderful. He was patient, kind, and just very smooth about the whole process. He talked to me and my sister with respect, listened to us and wha was wonderful. He was patient, kind, and just very smooth about the whole process. He talked to me and my sister with respect, listened to us and what we needed and helped us to go home with our new Subaru Crosstrek. He made me feel confident in my decision and that I would be treated well if I needed come back for any work. The only thing that left a bad taste in my mouth was the finance part of the sale where I had to deal with Derek, who left me feeling disrespected and uneasy. As I explained to him multiple times, I was purchasing this second car for my sister, who is heading to graduate school. I’m in a single-income household, already managing my own car payment, and had to make considerable financial adjustments — including lowering my 401(k) contributions and canceling subscriptions — just to make this purchase possible. I was putting $8,500 down and had clearly communicated that I was at the limit of what I could afford. Despite this, Derek continued to pressure me to add gap insurance and other protection plans. He repeatedly asked, “What’s $30 more a month?” even after I declined. When I still said no, he then offered to lower it to “$20 more a month,” which made me feel even more uncomfortable. It gave the impression that the original price was inflated and only reduced once I pushed back — which is not only misleading but also makes customers question the fairness and transparency of the process. When I tried to lighten the mood with a joke — saying that if it’s a new car, it should last six years — Derek took offense and said, “What’s so funny?” The tension in the room at that point was so thick that I genuinely considered walking away from the deal altogether. The only reason I stayed was because I needed to secure this car for my sister and didn’t want one employee’s behavior to ruin what had otherwise been a good experience. I want to make it clear that “no” means no. Regardless of the amount or who the customer is, pressuring someone after they’ve set a boundary — especially when they’re being transparent about financial limits — is not acceptable. It was frustrating and disheartening to feel like my decisions were being second-guessed simply because I was a woman, or because I was seen as someone who could be talked into spending more. I hope this feedback is taken seriously. Customers should feel respected, not manipulated, and no one should walk away from a major purchase feeling pressured or uneasy. More

by ELISE Verified Customer Verified Customer

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