Derek Adams | Page 7

I’m happy with my Subaru & all those I worked with on this purchase. Great bunch of guys. Thank you. However, I need some help understanding the Guide & how to use all the bells & whistles on the car. this purchase. Great bunch of guys. Thank you. However, I need some help understanding the Guide & how to use all the bells & whistles on the car. I’ve got to make an appointment to get this help in person. Thank you, Gloria More

by GLORIAFD Verified Customer Verified Customer

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I need some help with some minor body work issues blah blah out of words blah out of words More

by RALPHNOVAK Verified Customer Verified Customer

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James was extremely helpful when helping us navigate our purchase of a new vehicle. We never felt any pressure or stress at any point during the process. He was knowledgeable, polite and made it a quick and purchase of a new vehicle. We never felt any pressure or stress at any point during the process. He was knowledgeable, polite and made it a quick and easily understandable process. Every interaction we had at the dealership was a 5 star one. More

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I overall had a great time dealing with Latif (BB), who was wonderful. He was patient, kind, and just very smooth about the whole process. He talked to me and my sister with respect, listened to us and wha was wonderful. He was patient, kind, and just very smooth about the whole process. He talked to me and my sister with respect, listened to us and what we needed and helped us to go home with our new Subaru Crosstrek. He made me feel confident in my decision and that I would be treated well if I needed come back for any work. The only thing that left a bad taste in my mouth was the finance part of the sale where I had to deal with Derek, who left me feeling disrespected and uneasy. As I explained to him multiple times, I was purchasing this second car for my sister, who is heading to graduate school. I’m in a single-income household, already managing my own car payment, and had to make considerable financial adjustments — including lowering my 401(k) contributions and canceling subscriptions — just to make this purchase possible. I was putting $8,500 down and had clearly communicated that I was at the limit of what I could afford. Despite this, Derek continued to pressure me to add gap insurance and other protection plans. He repeatedly asked, “What’s $30 more a month?” even after I declined. When I still said no, he then offered to lower it to “$20 more a month,” which made me feel even more uncomfortable. It gave the impression that the original price was inflated and only reduced once I pushed back — which is not only misleading but also makes customers question the fairness and transparency of the process. When I tried to lighten the mood with a joke — saying that if it’s a new car, it should last six years — Derek took offense and said, “What’s so funny?” The tension in the room at that point was so thick that I genuinely considered walking away from the deal altogether. The only reason I stayed was because I needed to secure this car for my sister and didn’t want one employee’s behavior to ruin what had otherwise been a good experience. I want to make it clear that “no” means no. Regardless of the amount or who the customer is, pressuring someone after they’ve set a boundary — especially when they’re being transparent about financial limits — is not acceptable. It was frustrating and disheartening to feel like my decisions were being second-guessed simply because I was a woman, or because I was seen as someone who could be talked into spending more. I hope this feedback is taken seriously. Customers should feel respected, not manipulated, and no one should walk away from a major purchase feeling pressured or uneasy. More

by ELISE Verified Customer Verified Customer

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Had a great experience working with David purchasing our new outback. They made it quick and painless. new outback. They made it quick and painless. More

by CKINSLER Verified Customer Verified Customer

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I'm very happy with my new car which I purchased from Five Star Subaru in Grapevine. Overall, I had a positive experience and would like to thank Darryl Frazier. He was fantastic! He was professional, an Five Star Subaru in Grapevine. Overall, I had a positive experience and would like to thank Darryl Frazier. He was fantastic! He was professional, answered all my questions, sent the info I need, NO PRESSURE at all, straightforward and no playing with numbers and even made sure that I was taken care of until his last day at work. It was just sad that I wasn't able to close the deal with him. I also would like to thank Latif, who took over and was helpful as well as Derek Adams. I highly recommend Five Star Subaru. More

by JOBEL.CUEVAS Verified Customer Verified Customer

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We were very pleased with the entire buying process. Everyone was very professional, and we were able to get the car we needed. Everyone was very professional, and we were able to get the car we needed. More

by CaptG Verified Customer Verified Customer

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This dealership is simply the best. From the receptionist to my salesperson Bill, they treat you like family ! Haven’t had such a great car buying experience in years until I came here! From the receptionist to my salesperson Bill, they treat you like family ! Haven’t had such a great car buying experience in years until I came here! Go to 5 Star Subaru and get 5 star treatment! More

by CASICHILI Verified Customer Verified Customer

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Great job. Very professional. Will definitely use your dealership when we need a new or used car. Very professional. Will definitely use your dealership when we need a new or used car. More

by TSJL77 Verified Customer Verified Customer

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Your salesman Andy, was knowledgeable and informative. No presure at all. Financing was smooth, no hidden fees. The dealership was very clean including restrooms😁. Definitely an overall great experience! No presure at all. Financing was smooth, no hidden fees. The dealership was very clean including restrooms😁. Definitely an overall great experience!! We will definitely be coming back in the future!👍 More

by JDCHAN2016 Verified Customer Verified Customer

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