Derek Bishop | Page 4

I love the service department. All of the representatives are excellent and truly think of the customer. All of the representatives are excellent and truly think of the customer. More

by OYABUN.MEYERS Verified Customer Verified Customer

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The service at Santa Barbara Lexus has always been fantastic. Chris and his colleagues always seem to get me in when needed, and are so accommodating. fantastic. Chris and his colleagues always seem to get me in when needed, and are so accommodating. More

by RESEARCHGRP Verified Customer Verified Customer

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I love shopping with Jonathon. He’s one of the best salesman in the universe very knowledgeable very intelligent very respectful very nice very helpful. Very happy very caring. ver He’s one of the best salesman in the universe very knowledgeable very intelligent very respectful very nice very helpful. Very happy very caring. very responsible. I got a best deal with him. He helped me a lot. The only reason I bought a car from Santa Barbara Alexa because he’s the best and I love shopping at Santa Barbara Lexus. I’m very happy feeling very special. Thanks for all the help and love. More

by paul.singh6137 Verified Customer Verified Customer

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Purchase was good. Post support was terrible. Dealership did not disclose KNOWN issue with vehicle and has not offered an acceptable resolution. Communication has been Post support was terrible. Dealership did not disclose KNOWN issue with vehicle and has not offered an acceptable resolution. Communication has been bad/absent. Issue went up to General Manager without resolution. Dealership could have easily and inexpensively fixed the issue, but GM would rather save a nickel than have a life-long customer. Very disappointed in what started out as a great experience. More

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Failed to honor Certified Warranty. I took my in for service and they found that the front lower control arm bushings were starting to tear/separate from the metal. They followed up with and email indic service and they found that the front lower control arm bushings were starting to tear/separate from the metal. They followed up with and email indicating they were in need of "urgent repair". I asked them to fix them on my warranty and they declined saying the parts had to fail before they would repair. I checked this out and found that failure on the road is very dangerous. I took my concern though the Lexus appeal process all the way to Lexus Excusive Office. They told me that it was a dealership decision and there was nothing they would do about it. This is a safety issue and the dealer is acting in bad faith. More

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We were greeted in the parking lot when we arrived. Mike Courville was our sales rep. I got to do the test drive alone with parent as due to Covid-19. Nice friendly service. Smog wasn’t done and Derek ar Courville was our sales rep. I got to do the test drive alone with parent as due to Covid-19. Nice friendly service. Smog wasn’t done and Derek arranged Santa Maria Toyota to do it. Was told $800 on trade-in and paperwork said $500, but got a payment I could afford. More

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Provided not only the service work needed, but pointed out items still in good working order. Suggested items to look into soon. Returned washed and vacuumed. out items still in good working order. Suggested items to look into soon. Returned washed and vacuumed. More

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DCH is a reliable, customer oriented dealer. I have been working with them for years and highly recommend, have been very satisfied with their service department. working with them for years and highly recommend, have been very satisfied with their service department. More

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Derek does a fantastic job of keeping any updates on the service to the vehicle current. Great customer service by him! Greatly appreciate his commitment to get things right... service to the vehicle current. Great customer service by him! Greatly appreciate his commitment to get things right... More

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I just received 5 star service from Derek Bishop and his service team - this was my first visit to DCH Lexus. Derek’s clear communication, resourceful repair options, professionalism and overall pleasant service team - this was my first visit to DCH Lexus. Derek’s clear communication, resourceful repair options, professionalism and overall pleasant demeanor will keep me returning to DCH Lexus for all of my future car care needs. More

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