Derek Brodeur | Page 2

Another great experience with Audi Burlington. Easy scheduling, loaner car waiting, in and out experiance. Easy scheduling, loaner car waiting, in and out experiance. More

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Over all excellent service. Very accommodating, professional and knowledgeable staff. Highly recommend purchasing and servicing a vehicle with them. Very accommodating, professional and knowledgeable staff. Highly recommend purchasing and servicing a vehicle with them. More

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Great communication and easy access to a loaner car during service. Completely pleasant experience from start to finish during service. Completely pleasant experience from start to finish More

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They are located in Burlington MA, just a bit up the road from the mall! from the mall! More

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Derek provided amazing service, as always. Maintenance was done as intended with no issues. We have been going here for service for 10 hrs and they always treat us right. Maintenance was done as intended with no issues. We have been going here for service for 10 hrs and they always treat us right. More

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Derek provided excellent service. My car had a check engine light and wheel bearing issues. Txted me a video walk thru of needed repairs. Kept me informed on status of the repairs. In My car had a check engine light and wheel bearing issues. Txted me a video walk thru of needed repairs. Kept me informed on status of the repairs. Include accurate estimate of all charges. Highly recommend Audi Burlington. More

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The actual mechanical service was good. I was informed at 2pm that the car was ready and was just going in for a wash, complete with a video. I asked if 5pm was OK for pick and that was con I was informed at 2pm that the car was ready and was just going in for a wash, complete with a video. I asked if 5pm was OK for pick and that was confirmed. At 5pm I show up and there was no paperwork on the car. I was told that the car was not ready due to some discovered computer code and would have to be kept overnight. The original service person was contacted (he had left) and confirmed this, but only after much repeated prodding it was finally determined that the car was ready and they were confused. Main complaint is that I was barely given the time of day by the service person that was there, who was presumably busier closing off other paperwork. In total it took 30 to resolved this, and I was late for an appointment. Worse, if I did not push I would not have received my car. Very poor customer service in all. More

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Best service I ever got at a car dealership, I’m very satisfied with the service department here! satisfied with the service department here! More

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Derek at Audi Burlington communicated frequently with me to provide updates on my service. The whole team was great. to provide updates on my service. The whole team was great. More

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Fast, kind and efficient service that was awesome. I could not ask for a better experience I could not ask for a better experience More

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