Derek Duncan | Page 24

Holm Buick GMC responded

Thank you for your feedback. We apologize for any issues you experienced with sales communication. We're addressing this internally with our sales team. Regarding the service visit, we acknowledge the missing piece of the air cleaner seal wasn't explicitly pointed out, though a filter replacement had been previously recommended and declined. We are reinforcing with our technicians the need for clearer communication. We value all customers and strive to provide professional service, regardless of purchase history or service preferences. We appreciate your business and thank you again for bringing the concerns to our attention. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback! We're happy to hear you received excellent service and that your questions were answered to your satisfaction. Our team strives to be friendly, professional, and knowledgeable, reflecting our commitment to Customer Care and Professional Growth. We appreciate you taking the time to share your experience. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for the positive feedback! We're glad we could efficiently and helpfully address your vehicle's problem while working with your warranty. Providing efficient service, friendly assistance, and navigating warranty processes smoothly are all part of our commitment to Customer Care and Industriousness. We strive to meet the demands of our clients’ lives through their vehicles, as stated in our mission. We're happy we could resolve your issue and look forward to serving you again. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're glad we were able to accommodate you with the oil change in Salina at 4:45, especially given the scheduling mix-up between the Abilene and Salina locations. We understand scheduling issues can be frustrating, and we appreciate your understanding. Our goal is to provide excellent customer service and meet our clients’ needs whenever possible, reflecting our core values of Customer Care, Determination, and Teamwork. We are determined to never quit improving and being all that we are capable of being. We appreciate your business. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you so much for the wonderful recommendation! We're thrilled to hear you feel we're "all about the customer," from the front door to the back of the service department. That’s exactly what we strive for! Our mission is to create meaningful relationships based on Trust, Fairness, Value, and Quality, and this is reflected in our core value of Customer Care. We're grateful for your support and appreciate you recommending us to others. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for sharing your story! We understand that experiencing a transmission issue while traveling can be stressful, and we're glad we could assist you during this unexpected situation. We're especially pleased to hear that Brandon provided such excellent service, working hard to find you suitable options without any pressure. Building meaningful relationships based on Trust, Fairness, Value, and Quality, as stated in our mission, is what we strive for, and it sounds like Brandon embodied these principles. This also reflects our core values of Customer Care and Concern for Others. We appreciate your recommendation and are happy you drove away with a new truck! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your kind words. We appreciate you choosing Holm Automotive Center and are glad we could accommodate you at our Salina location. Looking forward to your next visit! Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your kind words and for choosing Holm Automotive Center! We're thrilled to hear that you're satisfied with our service and competitive pricing. It's our pleasure to serve you, and we look forward to continuing to provide you with top-notch service. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We appreciate your kind words and for choosing Holm Automotive Center! We're glad to hear that we were able to provide you with quick and efficient service. Our goal is to provide exceptional customer service, and we're happy to know that we met your expectations. We look forward to serving you again in the future. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your kind words and for your continued loyalty to Holm Automotive Center! We're honored to have you as a valued customer and appreciate your military service. We're thrilled to hear that our team, Derek, Lance, and Ethan, provided you with excellent service and took the time to explain everything clearly. Our commitment to providing exceptional customer service is at the heart of everything we do. Thank you again for choosing Holm Automotive Center. We look forward to continuing to serve you. Sincerely, The Holm Automotive Team of Saliina