Derek Duncan | Page 32

Holm Buick GMC responded

Thank you for taking the time to share your positive experience at our Salina location! We're happy to hear you appreciated the quick service provided by our service department. It's important to us that we get you back on the road efficiently, and we're glad Lucas Luchsinger and Derek Duncan were able to achieve that for you. Thanks again for choosing us, and we're glad you had a smooth experience. We look forward to serving you again soon! Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

Thanks for the feedback and Positive Review! Glad to hear Derek kept you informed and scheduling was easy. We understand price comparisons as we regularly check area competitors prices throughout year, and we encourage you to do the same. If you have any follow up or comparison questions about our pricing, feel free to reach out to our service manager, Lucas Luchsinger. We appreciate your business and hope to see you again! - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Our sincere apologies for the failure to follow up on your part order and not providing a resolution that met with your expectations. Please allow us the opportunity to review the repair order with the Salina service team and our Service Manager Lucas Luchsinger so we can ensure better communication and to what extent the reoccurring issue with the part is. Thank you for helping us improve our services. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for acknowledging our service team. We value your business and want to ensure you have a positive experience throughout. Please don't hesitate to reach out to our service manager, Lucas Luchsinger, at 785 823 6372 if you need further assistance. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

It's fantastic to hear your positive experience with Holm Automotive's service team! We strive to go the extra mile for our customers, and knowing they appreciate it is truly rewarding. We'd also like to thank you for recommending us as a source for tires. Customer endorsement is the best compliment we can achieve, thanks again for your business. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're so glad you had a positive experience at Holm Automotive! Our team takes pride in working together to deliver friendly, honest, and professional service. Thank you for recognizing their teamwork - it truly means a lot to us. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

We're delighted to hear that Lucas Luchsinger and Derek Duncan provided you with excellent communication, prompt vehicle drop-off and pick-up, and even convenient delivery to your work following the service. Your kind words about our team highlight our core values of customer care and teamwork. Lucas and Derek, along with the entire service team, strive to deliver a seamless and stress-free experience for every customer. We take pride in exceeding expectations and ensuring customer satisfaction. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your review Dell. Please let Lucas know what he can do to earn those other stars! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Sounds like you had a fantastic experience at Holm Automotive! We appreciate you highlighting our core values of being friendly, fast, and fair. That's exactly what we strive for at our dealership. It's great to hear that Lucas Luchsinger and Derek Duncan provided you with a pressure-free environment and helped you with your needs effectively. We'll be sure to share your kind words with them! Thank you for choosing Holm Automotive. We look forward to seeing you again soon! Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for the fantastic review! We're delighted to hear you had a courteous experience with our service department, especially the thoughtful touch of having the snow scraped off your car. That's exactly the kind of customer care we strive for at Holm Automotive. We appreciate you recognizing Lucas Luchsinger, Derek Duncan, and Mason Bettles for their efforts. We'll be sure to share your kind words with them! Thank you again for choosing Holm Automotive for your service needs. We look forward to welcoming you back soon! Sincerely, The Holm Automotive Team of Salina