Derek Revord | Page 4

Chevrolet of Everett responded

Love hearing this-Maxwell will appreciate it. The mix of being knowledgeable, personable, and even bringing some humor into the process is exactly what makes a purchase feel right, and I'm glad he delivered that for you. We'll be here anytime you need us moving forward.

Chevrolet of Everett responded

I'm really sorry you've had to make multiple trips and still don't have this resolved-that's frustrating, and I get why it feels like you're being sent in circles. After purchasing a vehicle, you shouldn't be left chasing answers or pushed elsewhere without a clear path forward. We're going to take a closer look at what happened here with your visits and the handoff, because we need to own that experience and make it right. If you're open to it, please reach out to us directly-we want to help get this taken care of the way it should've been from the start.

Chevrolet of Everett responded

I don't blame you for being frustrated. You've been back in on November 13th and again on December 22nd, rearranged your time, even skipped the rental the second visit - and you're still waiting on the correct, undamaged panel five months after buying the car. That's not the experience you should've had on something that should've been handled the first time. I'm going to make sure Dan, Dallas, and Derek see this and we get you a clear update and a real plan to finally get this taken care of.

Chevrolet of Everett responded

I can hear how upset you are, especially over the $3,600 tied to what you feel is a known defect. That's a tough situation, and I understand why you'd be angry. If this concern is rooted in a manufacturer issue, though, we hope you'll consider that the dealership doesn't control those design decisions or coverage policies. That said, we're still here to talk it through and help however we can your experience matters to us.

Chevrolet of Everett responded

I really appreciate you sharing this. It says a lot that you felt Kane stood behind the vehicle when that potential issue popped up and made sure everything was handled the right way. That follow-through after the sale matters, and I'm glad Michelle and Derek were part of making sure you felt taken care of. We're grateful you trusted us with your purchase and we'll always be here if you need anything down the road.

Chevrolet of Everett responded

It's great to hear that working with Kane felt smooth from the moment you arrived - that first impression really matters. I'm glad Derek was part of making everything from trade to finance straightforward and transparent for you. That kind of easy, no-pressure process is exactly what we mean by delivering a Better Experience. Thanks for trusting our team here in Everett with your new vehicle - we appreciate you being part of the Chevrolet of Everett family.

Chevrolet of Everett responded

Hearing that you felt safe, understood, and never pressured through the whole visit means everything to us. Ward, Michelle, Travis, Derek, and Abraham will really appreciate knowing you felt treated like family — that’s exactly how it should feel when you’re making a big decision. Creating that kind of comfortable, transparent environment is what our Better Experience is all about. We’re grateful you chose our team here in Everett and look forward to being here for you down the road.

Chevrolet of Everett responded

Thank you for the outstanding review! We're so glad Kane and the rest of the team helped make your dream truck purchase such a smooth and enjoyable experience. At Chevrolet of Everett, we're committed to providing a BETTER EXPERIENCE through transparent pricing, professional service, and unbeatable perks like our lifetime oil changes and drivetrain warranty. As a trusted Chevrolet dealership in Everett, Washington, we truly appreciate your recommendation and look forward to supporting you throughout your ownership journey.

Chevrolet of Everett responded

Thank you for the fantastic review and recommendation! We're glad Kane and the rest of the team made your experience smooth, pressure-free, and accommodating-even as an out-of-state buyer. At Chevrolet of Everett, we're committed to a BETTER EXPERIENCE for every customer, whether you're local to Everett, Washington or registering your new Chevrolet across the country. We appreciate your trust in our sales team and are proud to be your trusted Chevrolet dealership!

Chevrolet of Everett responded

Thank you for sharing your experience! We're glad to hear our team-Michelle, Derek, and Abraham-provided helpful service and took great care of you throughout your new vehicle purchase. At Chevrolet of Everett, we're focused on delivering a BETTER EXPERIENCE through transparent pricing, efficient service, and knowledgeable support. We're proud to be your trusted Chevrolet dealership in Everett, Washington, and appreciate your recommendation.