Derek Thomas
Derek Thomas at BMW of Sarasota

Derek Thomas | Page 178

Assistant Service Manager

BMW of Sarasota

5151 Clark Rd
Sarasota, FL 34233

Contact Me
4.6
2,231 Reviews

It would be my pleasure to help you with all your service needs.

Dealership Experience

14 yrs, 8 mos

Industry Experience

26 yrs, 5 mos

4.6

2,231 Reviews

Write a Review

2231 Reviews of Derek Thomas

January 01, 2020

Dealership Rating
Employee Rating

Great experience Extremely professional, quick turnaround, great communication and exceptional service. Worked with Kyle, very pleased with my experience. Will conti More

by MCC019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Tabar

Jan 02, 2020

BMW of Sarasota responded

Thanks for your wonderful review! We look forward to seeing you again!

January 01, 2020

Dealership Rating
Employee Rating

Oil change I got my oil changed and a bulb replacement. Everyone was so nice and professional. The service was done in a timely manner. Great experience. More

by bpatterson81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 02, 2020

BMW of Sarasota responded

Thank you very much for your full five stars!

December 31, 2019

Dealership Rating
Employee Rating

Thanks Derek was very friendly and professional in taking care of our service needs. He worked us into a very busy day at the dealership service More

by ASERVELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 31, 2019

BMW of Sarasota responded

We're so glad that Derek went above and beyond for you. Thanks for the excellent review!

December 29, 2019

Dealership Rating

Good Repair, Car returned dirty The service and repair were as expected however there was debris from the service left on the passenger floor. This is not what I expected from a BMW More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 31, 2019

BMW of Sarasota responded

Chris, we apologize if there was debris from your service visit still in your car. Please send us an email with more details about this issue so we can look into it on our end. We're glad that despite this small hiccup, the rest of your visit was pleasant. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

December 28, 2019

Dealership Rating
Employee Rating

Bought another BMW today Love Sarasota BMW. They are amazing to work with and very fair. Great Dealership. Highly recommend you visit if your in the market for car More

by KAB1213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Emilio Torres, Carlos Munoz , Jesus Castillo, Greg Jones, Robert Real, Juan Cruz And Raj

Dec 31, 2019

BMW of Sarasota responded

Thank you so much! We're very proud to have earned your trust.

December 27, 2019

Dealership Rating
Employee Rating

Derek was awesome. From beginning to end great experience.. I was completely satisfied with his attention to detail and overall customer satisfaction. I wish all my expe More

by RNOLIVO1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 27, 2019

BMW of Sarasota responded

We're so glad that you enjoyed your visit with us so much -- thank you!

December 26, 2019

Dealership Rating

Very pleasant and efficient I found everyone very helpful. I received very nice loaner car. Car was ready and clean when I returned to pick it up. In general was very pleased More

by MGOLDSMITH222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 26, 2019

BMW of Sarasota responded

Thank you so much for your amazing review!

December 25, 2019

Dealership Rating
Employee Rating

No complaints I took my car in for a routine oil change. I was greeted promptly and my appointment was confirmed. Derek joined me in the waiting room, reconfirmed t More

by COYSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonatan Escobar

Dec 26, 2019

BMW of Sarasota responded

We're glad to hear that you enjoyed your service visit with us -- thank you!

December 24, 2019

Dealership Rating

The w is for waiting The car needed service. It would take longer to build a new car, I guess. Therefore the time was well spent. I just wish they had returned the car wi More

by BROOKSJS888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 24, 2019

BMW of Sarasota responded

We're sorry that your settings weren't re-set and would always be happy to help you with them if you still need it, simply send us an email. We're glad that overall, you had a positive visit with us -- thank you! Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

December 24, 2019

Dealership Rating
Employee Rating

Attention to detail Great experiences Decent price Always updated and informed Dereck was awesome Picked up my car and lived the fact that pay on line was an optio More

by ISECORREA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 24, 2019

BMW of Sarasota responded

We're glad that you enjoyed your visit with us -- thank you!

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