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Derek Thomas
2,231 Reviews
It would be my pleasure to help you with all your service needs.
Read moreDealership Experience
14 yrs, 8 mos
Industry Experience
26 yrs, 5 mos
2,231 Reviews
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2231 Reviews of Derek Thomas
November 01, 2019
Excellent experience I had a great experience working with both Emilio and Nay. Everyone was friendly and went out of their way to make us feel comfortable. A++++ I had a great experience working with both Emilio and Nay. Everyone was friendly and went out of their way to make us feel comfortable. A++++ More
by dougmell869
Verified CustomerOther Employees Tagged: Emilio Torres, Naycolle Wright , Jesus Castillo
October 31, 2019
5 Stars Fast and efficient on a very busy day. It took less than half the estimated time. The car wash was a bonus as always. Thanks! (re: Electrical re-c Fast and efficient on a very busy day. It took less than half the estimated time. The car wash was a bonus as always. Thanks! (re: Electrical re-call service) More
by J.WICKUM
October 30, 2019
Annual Servicing Derek is a fantastic service advisor.... the whole process was smooth and seamless Everything Derek said would occur did occur and actually on tim. Derek is a fantastic service advisor.... the whole process was smooth and seamless Everything Derek said would occur did occur and actually on tim. Well done More
by bartonmichael01
October 30, 2019
Service As always Derek gave us outstanding honest service . Always goes above and beyond . Provides honest feedback and offers us options . Always has been f As always Derek gave us outstanding honest service . Always goes above and beyond . Provides honest feedback and offers us options . Always has been fair and a super nice Gentelman More
by KIRPUCK
October 26, 2019
New Vehicle Purchase Purchased a new X5 from this dealer and the process was exceptional right from the start. We were greeted immediately upon arrival and our advisor, Su Purchased a new X5 from this dealer and the process was exceptional right from the start. We were greeted immediately upon arrival and our advisor, Susan, was available immediately to assist us in finding the right vehicle to meet our needs. After a test drive, we selected the vehicle we wanted and the process kicked into high gear. We met our service advisor, Derek, completed paperwork with JP and finally helped by our genius, Juan. Every encounter was pleasant and we truly felt that our business was valued. We drove away in our new vehicle and couldn’t be happier. More
by RIKSCHE
Other Employees Tagged: Jonathan Parker, Susan Tighe, Juan Cruz - five stars
October 24, 2019
Great Service Visit at BMW Derek and Loraine were great! Had special oil change and safety check done and very pleased. All work done well and a pleasant experience. Would reco Derek and Loraine were great! Had special oil change and safety check done and very pleased. All work done well and a pleasant experience. Would recommend More
by vmelfi
Other Employees Tagged: Loraine Campbell
October 24, 2019
10-23 service I was called to make an appointment by an associate. I made the appointment and was assured that there would be a BMW loaner ready for me as I had to I was called to make an appointment by an associate. I made the appointment and was assured that there would be a BMW loaner ready for me as I had to get to my office by 8:30. When I got there, my appointment was not in there computer; there was no loaner ready, let alone a BMW; and my person, who was trying to help me was also trying to help others. 1/2 an hour later (at 8:45), I finally said give me my car back or get me something. I have to open my business and I’m already late! They got Hertz to get me a GMC something that smelled and had stains on the windshield and the air wasn’t working well. It was 87 degrees. I am not impressed. I guess the honeymoon is over. My warranty expires in December. I love Derek and this certainly wasn’t his fault, but someone dropped the ball and I paid the price. More
by ESTHERHALT
October 24, 2019
Great job Great personal service and I felt like we were important to the dealership. The service person Derek explain everything they were doing and made sure Great personal service and I felt like we were important to the dealership. The service person Derek explain everything they were doing and made sure we were fully taken care of. More
by KDWCGW
October 23, 2019
It was great! I always have a great experience! Derek is an excellent service advisor! The excellent service is one of the many reasons I stick with BMW. I always have a great experience! Derek is an excellent service advisor! The excellent service is one of the many reasons I stick with BMW. More
by MARY_3
October 23, 2019
I smelled like popcorn for the rest of the day I enjoyed watching Fox News with a gaggle of senior citizens while eating delicious, buttery popcorn. I don't think it can get much better than that.. I enjoyed watching Fox News with a gaggle of senior citizens while eating delicious, buttery popcorn. I don't think it can get much better than that... More
by idesignthat
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