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Derek Thomas
2,230 Reviews
It would be my pleasure to help you with all your service needs.
Read moreDealership Experience
14 yrs, 8 mos
Industry Experience
26 yrs, 5 mos
2,230 Reviews
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2230 Reviews of Derek Thomas
December 30, 2018
Out of Towner needing service With the year end being as hectic as ever I could not find time to have my oil changed on my 2016 5 series. After putting another 500+ miles to drive With the year end being as hectic as ever I could not find time to have my oil changed on my 2016 5 series. After putting another 500+ miles to drive to Siesta Key (ouch) it dawned on me while on 75 South to call BMW of Sarasota and see if they could get me in. The rep couldn't have been easier to deal with and once there, Derek Thomas, Asst. Service Mgr had my entire BMW profile in his hands reviewing the work that had been done as well as acknowledging my extended service warranty in the BMW system. Because of Derek's professional approach I felt comfortable enough to ask if I could squeeze in a tire rotation and alignment which I knew was not covered under my plan. No problem he said. He told me then and there the cost and even offered a shuttle service at no cost to and from my beach condo. Wow! If there was a 6th star I would give it to you guys. Thanks again for taking such good care of me and making me feel like part of the family. More
by Steve Pluhar
Verified Customer
December 28, 2018
Such a pleasant wxperience From the minute we met Derek we felt comfortable. A fellow Connecticut transplant, his gracious conversation and interest in my car concerns was a From the minute we met Derek we felt comfortable. A fellow Connecticut transplant, his gracious conversation and interest in my car concerns was apparent. The resolution was correct and his thoughtfulness and interest in any other concerns was out of the ordinary. - Bmw is lucky to have such a valuable employee. More
by tracygeary18
Other Employees Tagged: Pleasant check out experience.
December 28, 2018
Excellent This dealership is outstanding, the employees are very social and kind to customers. The cars here are beautiful. I highly recommend it, it is an amaz This dealership is outstanding, the employees are very social and kind to customers. The cars here are beautiful. I highly recommend it, it is an amazing dealership! More
by VERELEKAJ
December 24, 2018
Amazing, thoughtful service! A huge thank you to all the guys that looked at, tried to fix and repaired my car at no charge. It was a small problem and they kept it that way! Jus A huge thank you to all the guys that looked at, tried to fix and repaired my car at no charge. It was a small problem and they kept it that way! Just wanted you all to know that you made my year and you all deserve a huge thank you! You are appreciated! (So sorry I don’t know your names! Kiosk/check-in and service manager) More
by BETHPETERS27
December 24, 2018
Slow check in process Took my 328i for recall work and brake fluid change. It took an hour to drop off the car, thirty minutes to be seen, ten minutes consult with service Took my 328i for recall work and brake fluid change. It took an hour to drop off the car, thirty minutes to be seen, ten minutes consult with service manager, twenty minutes to get loaner car with the onsite Hertz agent which was a joke. The Hertz agent took enough pictures of the crappy Kia they gave me to post on a web site to sell the car. Also gave me a car short on gas. My beef is not with the asst. service manager, it is with the customer experience of the dealership, it just simply sucks. I can take our Lexus to Wilde Lexus next door and do the same service visit in about 15 minutes. Oh forgot to mention the pick up of my car was also interesting to watch the sales manager wonder around the parking area on the street looking for my car to drive it up to where I was standing. (didn't help my key fob battery was dead so he couldn't get the lights to flash) but come on at least don't let the customer see your flawed process. For a premium car dealership it makes you wonder when they will get it. This was not my first visit to this dealership and have had similar experience in the past. Ugh More
by Chervo
December 23, 2018
Efficiency Service Advisor Derek Thomas was very professional and courteous. Arrived 15 minutes early for a 10:00 am appointment. Car did not move to servicing a Service Advisor Derek Thomas was very professional and courteous. Arrived 15 minutes early for a 10:00 am appointment. Car did not move to servicing area until 10;30. I was told it was ready at 11:30. It takes an hour to remove, install and balnce new tire ? It would have been only an hour, if they had started at 10:00 am. An hour is a reasonable time to wait for a tire change ! More
by PACO144
December 22, 2018
Service and purchasing New Derek was very helpful and while I did not have my BMWX5 serviced 2015 (I was gifting it to my son) I needed some recall verification. It was prompt Derek was very helpful and while I did not have my BMWX5 serviced 2015 (I was gifting it to my son) I needed some recall verification. It was promptly delivered. I have now purchased a 2019 BMW X5 More
by davetricket
Other Employees Tagged: Eddie Cintron , The only drawback was the financial review after a great deal of up frontvdiscussion and paying cash one still has to go through finance . No need or discuss this at the beginning !!!!!
December 22, 2018
Apple type experience! The Sarasota BMW service dept is great! Attentive, fast and thorough and fair. Derrick Thomas & Maria Liazardia are 110%’rs in my book! Took the oppor The Sarasota BMW service dept is great! Attentive, fast and thorough and fair. Derrick Thomas & Maria Liazardia are 110%’rs in my book! Took the opportunity to talk with Jack, very knowledgeable gentleman, who arranged a test drive in a ‘19 X5. This place is like visiting an Apple Center! More
by JAMESBOTTINI877
Other Employees Tagged: Maria Lizardi , Jack Hojnacki
December 21, 2018
The best customer service! I always receive the best customer service at BMW Sarasota! Thanks everyone at BMW, Derek in service, JP in finance (manager) you boys made it a pleas I always receive the best customer service at BMW Sarasota! Thanks everyone at BMW, Derek in service, JP in finance (manager) you boys made it a pleasant experience. More
by xjaqix
December 21, 2018
BMW 320i Service/Repair Derek did an awesome job leading the repair process and arranging transportation for me during my car’s repair/service. His attention to detail and cu Derek did an awesome job leading the repair process and arranging transportation for me during my car’s repair/service. His attention to detail and customer communication is an example of best practice customer service. More
by kjfranqueiro
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