Derek Thomas | Page 5

Repair was done well. Car drives like new. Thought I'd get a loaner not a rental. Repair was costly but better than buying another car. Car drives like new. Thought I'd get a loaner not a rental. Repair was costly but better than buying another car. More

by THOMF42 Verified Customer Verified Customer

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Derek Thomas was great to work with. The techs took care of a couple of warranty issues in a timely manner. Would definitely recommend BMW of Sarasota for your warranty and service needs The techs took care of a couple of warranty issues in a timely manner. Would definitely recommend BMW of Sarasota for your warranty and service needs. More

by Craig Verified Customer Verified Customer

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on time and kept me informed of what was going on. on time and kept me informed of what was going on. on time and kept me informed of what was going on. More

by LarryD9 Verified Customer Verified Customer

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Derek did a great job getting my car in and out for service. He explained the details and the costs to complete. service. He explained the details and the costs to complete. More

by mbennie123 Verified Customer Verified Customer

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Derek Thomas has always been polite and efficient. My vehicle was completed quickly and repaired properly after. My vehicle was completed quickly and repaired properly after. More

by jack5350 Verified Customer Verified Customer

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Always efficient and professional. I have never had a bad experience with the service department. In the future when we replace our X3 we expect to purchase from this dealership. I have never had a bad experience with the service department. In the future when we replace our X3 we expect to purchase from this dealership. More

by beancar Verified Customer Verified Customer

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Always very professional Derek inspires a lot of confidence that the job has been done correctly confidence that the job has been done correctly More

by LBARR15 Verified Customer Verified Customer

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Derek is knowledgeable but has no idea what customer communication should be. He never returns calls or calls when he said he would. The department for new car sales is very poor. The salesmen are communication should be. He never returns calls or calls when he said he would. The department for new car sales is very poor. The salesmen are insulting if they can even be bothered to sell you a car. I had to buy my 4th and 5th BMWs from other dealers after first trying in Sarasota. More

by 10BCPUBLIC Verified Customer Verified Customer

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Pleasant experience start to finish. Work completed as promised and on time. Derek's communication was clear and timely. All around good experience. Work completed as promised and on time. Derek's communication was clear and timely. All around good experience. More

by RSOREN001 Verified Customer Verified Customer

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Quick and nice to work with on getting my car serviced and the recalls done! and the recalls done! More

by shelleycollettegreene Verified Customer Verified Customer

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