Derek Thomas | Page 62

Derek Thomas as assistant service director has led my repair team for years -always thorough and courteous. I have stayed with BMW Sarasota for years in large part because of superb maintenance and serv repair team for years -always thorough and courteous. I have stayed with BMW Sarasota for years in large part because of superb maintenance and service. More

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Very nice dealer super easy and quick,Derek was professional and took everything I told him into consideration and kept me updated the whole way. professional and took everything I told him into consideration and kept me updated the whole way. More

by trice2602 Verified Customer Verified Customer

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Great dealership. The service bay is efficient and organized. The staff is friendly and helpful. The service bay is efficient and organized. The staff is friendly and helpful. More

by ASECRET3 Verified Customer Verified Customer

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Carlos Munoz is the epitome of professional. He goes above and beyond for each customer and makes dealing with the hassle of a broken car rather enjoyable. He is a tremendous asset to the compan He goes above and beyond for each customer and makes dealing with the hassle of a broken car rather enjoyable. He is a tremendous asset to the company. More

by jackiebohannon Verified Customer Verified Customer

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The Service performed on time and the team was professional and w explained the procedure professional and w explained the procedure More

by gershon.nowitz Verified Customer Verified Customer

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The customer service associate was super helpful, thoughtful and polite. This is by far the best customer service experience that I have had at any dealer for a service appointment. thoughtful and polite. This is by far the best customer service experience that I have had at any dealer for a service appointment. More

by bronowski Verified Customer Verified Customer

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The customer service associate was super helpful, thoughtful and polite. This is by far the best customer service experience that I have had at any dealer for a service appointment. thoughtful and polite. This is by far the best customer service experience that I have had at any dealer for a service appointment. More

by bronowski Verified Customer Verified Customer

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Brian was a great advisor. He has been the best and most responsive since I’ve owned BMWs. He has been the best and most responsive since I’ve owned BMWs. More

by keithsawhney1 Verified Customer Verified Customer

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I live in Sarasota but have purchased my vehicles elsewhere. Unfortunately, Sarasota BMW is the most convenient. Uniformly, I have found the service department incompetent. It has never, ever been elsewhere. Unfortunately, Sarasota BMW is the most convenient. Uniformly, I have found the service department incompetent. It has never, ever been able to fix my cars’ problem in the first attempt. Sometimes it has never, ever been able to fix the problem at all. I have been to BMW service departments in several states, and Sarasota BMW is the only one that doesn’t offer a BMW loaner and the only one that doesn’t routinely wash my car before it is returned. More

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An Experience to Forget – Rudeness, Disregard, and Unpleasant Surprises I remember Derek's name, but not for good reasons. Picture this: I drop off my car for service, humbly requesting a cost esti Unpleasant Surprises I remember Derek's name, but not for good reasons. Picture this: I drop off my car for service, humbly requesting a cost estimate for tire replacement. Derek, appearing disinterested, mumbles something about looking into it. Days go by, and my texts go unanswered. Frustration mounts. I confront him, only to receive a dismissive "Relax, I forgot." That's it. No apology. No sign of respect. I'm not his buddy from the bar, and I expected professionalism. But the saga continues. Derek managed to secure a courtesy loaner for me, which I appreciated. I paid a refundable $50 deposit. Generous, right? Wrong. I return the car, tank brimming with gas, assuming I'd get my money back. Weeks later, a $32 charge appears. My inquiry to Derek? Met with silence. Not just unimpressed – I'm astounded. A relationship built on trust and respect? Shattered. My advice? Tread carefully, or you might find yourself stuck in the Derek zone. Unforgettable, but for all the wrong reasons. More

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