Derek Thomas
Derek Thomas at Brilliance Subaru

Derek Thomas | Page 6

Service Advisor

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

4.8
98 Reviews
4.8

98 Reviews

Write a Review

98 Reviews of Derek Thomas

August 27, 2022

Dealership Rating
Employee Rating

The service department was a dream to work with, they are professional and speedy at getting the work done to my car. I will recommend them to all my friends and colleagues. More

by Lackemacher4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 31, 2022

Brilliance Subaru responded

Lackemacher4, thank you for your high star rating. We're happy to see that your experience with us was excellent! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Kelly Keefe Brilliance Subaru

August 24, 2022

Dealership Rating
Employee Rating

Great customer service, reliable. Always friendly and happy to.assist. Honest about prices and glad you came to visit More

by Shep345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner, Rich Dencs

Aug 31, 2022

Brilliance Subaru responded

Shep345, we're happy you found our staff to be so supportive during your experience here at Brilliance Subaru. We hope to be of service to you again! Take care! Kelly Keefe Brilliance Subaru

August 07, 2022

Dealership Rating
Employee Rating

I received exceptional excellent service and treatment every single encounter with Brilliance. Never going anywhere else, and my next new car will be a Subaru from Brilliance. More

by Beth Niles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 15, 2022

Brilliance Subaru responded

Beth, thank you very much for the 5 star review and your total confidence in Brilliance Subaru. We can't wait until you are ready to buy a new car! Jim DaLuga General Manager

June 30, 2022

Dealership Rating
Employee Rating

Adam, Derrick, Kevin, and Lisa were all great in handling my service appointment. Exceptional service team at Brilliance! More

by christopher.romero0426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner, Adam Mennella , Kevin

Jul 04, 2022

Brilliance Subaru responded

Christopher, Thank you for the 5 star review. It looks like you have dealt with most of our Service Advisors. I am glad that you have confidence in our team. Thanks for the business. Jim DaLuga General Manager

June 24, 2022

Dealership Rating
Employee Rating

Best dealership I have dealt with . Very happy with sales and service staff . No complaints ! More

by Anonymous
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 04, 2022

Brilliance Subaru responded

Thank you very much for the 5 star review and your confidence in our dealership team. Jim DaLuga General Manager

June 11, 2022

Dealership Rating
Employee Rating

Love the convience of keeping my Outback in top notch performance provided by the service dept checklist. It's such a feel good knowing that everything is running properly since I just crossed 100,000mi. More

by LAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 12, 2022

Brilliance Subaru responded

LAP, Congratulations on reaching the 100K mark! I am glad that you have great confidence in our service team and we will work hard to get you to 200K miles. Thanks for the business. Jim DaLuga General Manager

May 26, 2022

Dealership Rating
Employee Rating

I have dealt with this dealership several years ago and was happy. Today I dealt with it again and I am happier especially with the salesman I worked with, Ed. Troike. The place is as spotless as man be More

by johnson111441
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim DaLuga, Mike Burden, Joe Gunther, Adam Mennella, Ed Troike , Jeremy Cybulski, Finance Manager

May 29, 2022

Brilliance Subaru responded

Thank you very much for the 5 star review and wonderful feedback regarding your experience with Ed Troike! Ed has done an amazing job taking care of his customers since we opened the dealership in 2014. Enjoy your new Subaru. Jim DaLuga General Manager

April 08, 2022

Dealership Rating
Employee Rating

Service was as expected actually finished ahead of schedule finished product was as expected would recommend Billiance services Waiting area was very comfortable More

by gerrysmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rich Dencs

Apr 11, 2022

Brilliance Subaru responded

gerrysmith, thank you for the 5 star review and your feedback, we appreciate the business and look forward to seeing you for your next service visit. Jim DaLuga General Manager

March 26, 2022

Dealership Rating
Employee Rating

Clean and relaxed. The sales department is not pushy and explains the reasons behind the suggested service More

by Big Daddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 30, 2022

Brilliance Subaru responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! -Brilliance Subaru of Elgin

December 27, 2021

Dealership Rating
Employee Rating

I have gotten excellent service from the beginning🤗they r always very helpful and accommodating More

by Pretzel63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 29, 2021

Brilliance Subaru responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help! Safe travels! -Brilliance Subaru of Elgin

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