Derek Thomas
Derek Thomas at Brilliance Subaru

Derek Thomas | Page 6

Service Advisor

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

4.8
102 Reviews
4.8

102 Reviews

Write a Review

102 Reviews of Derek Thomas

April 23, 2023

Dealership Rating
Employee Rating

Great service department! Quick and easy service appointment. They had to order parts and I was quickly advised when they came in. More

by Chrisdeacy
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jim DaLuga, Adam Mennella

May 01, 2023

Brilliance Subaru responded

Chris, Thank you very much for the 5 star review. I am glad you had a great experience and we really appreciate the business, see you next time. Jim DaLuga General Manager

February 24, 2023

Dealership Rating
Employee Rating

The service performed was done in a prompt manner . All people involved were very courteous . Nice to have a clean car to go in! More

by Dogdoc46
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2023

Brilliance Subaru responded

Thank you very much for the 5 star review, we really appreciate the business. Jim DaLuga General Manager

October 10, 2022

Dealership Rating
Employee Rating

Friendly, Listened, done in quick time. Staff was qualified, organized, Wait time was short and comfortable. More

by mr_warkat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 31, 2022

Brilliance Subaru responded

Mr Warkat, Thank you for the 5 star review and your feedback. We appreciate the business and will see you next time. Jim DaLuga General Manager

October 05, 2022

Dealership Rating
Employee Rating

Provides professional and personal services. Easy to schedule visits. All staff very qualified and friendly. More

by Bluzscale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner

Oct 31, 2022

Brilliance Subaru responded

Bluzscale, thank you very much for the 5 star review and your feedback. Jim DaLuga General Manager

August 27, 2022

Dealership Rating
Employee Rating

The service department was a dream to work with, they are professional and speedy at getting the work done to my car. I will recommend them to all my friends and colleagues. More

by Lackemacher4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 31, 2022

Brilliance Subaru responded

Lackemacher4, thank you for your high star rating. We're happy to see that your experience with us was excellent! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Kelly Keefe Brilliance Subaru

August 24, 2022

Dealership Rating
Employee Rating

Great customer service, reliable. Always friendly and happy to.assist. Honest about prices and glad you came to visit More

by Shep345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner, Rich Dencs

Aug 31, 2022

Brilliance Subaru responded

Shep345, we're happy you found our staff to be so supportive during your experience here at Brilliance Subaru. We hope to be of service to you again! Take care! Kelly Keefe Brilliance Subaru

August 07, 2022

Dealership Rating
Employee Rating

I received exceptional excellent service and treatment every single encounter with Brilliance. Never going anywhere else, and my next new car will be a Subaru from Brilliance. More

by Beth Niles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 15, 2022

Brilliance Subaru responded

Beth, thank you very much for the 5 star review and your total confidence in Brilliance Subaru. We can't wait until you are ready to buy a new car! Jim DaLuga General Manager

June 30, 2022

Dealership Rating
Employee Rating

Adam, Derrick, Kevin, and Lisa were all great in handling my service appointment. Exceptional service team at Brilliance! More

by christopher.romero0426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner, Adam Mennella , Kevin

Jul 04, 2022

Brilliance Subaru responded

Christopher, Thank you for the 5 star review. It looks like you have dealt with most of our Service Advisors. I am glad that you have confidence in our team. Thanks for the business. Jim DaLuga General Manager

June 24, 2022

Dealership Rating
Employee Rating

Best dealership I have dealt with . Very happy with sales and service staff . No complaints ! More

by Anonymous
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 04, 2022

Brilliance Subaru responded

Thank you very much for the 5 star review and your confidence in our dealership team. Jim DaLuga General Manager

June 11, 2022

Dealership Rating
Employee Rating

Love the convience of keeping my Outback in top notch performance provided by the service dept checklist. It's such a feel good knowing that everything is running properly since I just crossed 100,000mi. More

by LAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 12, 2022

Brilliance Subaru responded

LAP, Congratulations on reaching the 100K mark! I am glad that you have great confidence in our service team and we will work hard to get you to 200K miles. Thanks for the business. Jim DaLuga General Manager

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