Derek Thomas

I had to have my car towed to the dealership due to an issue that turned out to be caused by a TSB and made it so the car could not be driven. It took about a week for diagnosis at which point I was told issue that turned out to be caused by a TSB and made it so the car could not be driven. It took about a week for diagnosis at which point I was told it would be about 4-5 days for the part to arrive and the work to be done. Nearly 3 months later the repair was finally made and the car returned with very little communication during the entire ordeal. At one point we received a call to tell us our part was in and they would like to schedule a day for us to bring our car in. I was shocked that they had no idea that they still had my car! It was also disappointing that initially they did not want to provide a loaner, although they did eventually agree to. When the work was finally complete it was as if the time it took was no big deal and they had no idea what happened. More

by takfam21 Verified Customer Verified Customer

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Very professional. Very friendly. Completed everything in the time that was stated. Get a shade so the services guy is not blinded by the morning sun. Very friendly. Completed everything in the time that was stated. Get a shade so the services guy is not blinded by the morning sun. More

by darkley15 Verified Customer Verified Customer

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Salesman, car prep and test drive were all excellent. Actual completion of the business deal was much too long. Had to drive back to Westerville in the dark.. Ed Turner Actual completion of the business deal was much too long. Had to drive back to Westerville in the dark.. Ed Turner More

by edt-jlt Verified Customer Verified Customer

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Great customer service. Friendly and knowledgeable. Kept me informed about status of repair. Great waiting area. Friendly and knowledgeable. Kept me informed about status of repair. Great waiting area. More

by chuckvojacek Verified Customer Verified Customer

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The gentleman that I worked with was patient and did a great job. Thank you great job. Thank you More

by glbrian87 Verified Customer Verified Customer

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Derek is the nicest smartest person I’ve ever seen working up there when I get an oil change he went above and beyond to help me out working up there when I get an oil change he went above and beyond to help me out More

by sarahstoper Verified Customer Verified Customer

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General manager was outstanding. Customer focused and extremely knowledgeable and accommodating. I would highly recommended Customer focused and extremely knowledgeable and accommodating. I would highly recommended More

by fal3355 Verified Customer Verified Customer

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I was told my oil change would be $89 before I scheduled. When I there told it was going to be $119. Then charged $140. Waited over 19 minutes for them to figure out how to get my credit card to process. Whe When I there told it was going to be $119. Then charged $140. Waited over 19 minutes for them to figure out how to get my credit card to process. When coming in for oil change they had a customer coming out the entrance & almost hit me head on . Then 3 days after I came home my car said its due for maintenance. I had to read set myself More

by Eeyoreflies Verified Customer Verified Customer

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Service providers are always pleasant and friendly. Working fast to get you in the bays and fix your problem Working fast to get you in the bays and fix your problem More

by cloudermelt Verified Customer Verified Customer

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Feel was extremely helpful and understanding. Took the time to answer all my questions and address any issues I had with my vehicle. Extremely satisfied with the service ! Took the time to answer all my questions and address any issues I had with my vehicle. Extremely satisfied with the service ! More

by andrevaughn2 Verified Customer Verified Customer

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