Derek Thomas

Inefficient, terrible communication and not honoring the certified pre-owned inspection of the vehicle. It is very clear this dealership did not complete the entire survey and inspection of the vehicle. Thi certified pre-owned inspection of the vehicle. It is very clear this dealership did not complete the entire survey and inspection of the vehicle. This lack of inspection is currently leading to multiple service visits without a resolution. More

by tricuo1470 Verified Customer Verified Customer

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Very pleasant to work with and to resolved issues quickly . Looking forward to see if they continue to keep doing a great job . . Looking forward to see if they continue to keep doing a great job . More

by tomb1863 Verified Customer Verified Customer

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I bought an extended coverage for oil change etc. I assumed the information would be available when I checked in but it wasn’t. I had to ask or would have have been charged I assumed the information would be available when I checked in but it wasn’t. I had to ask or would have have been charged More

by sharondavis511 Verified Customer Verified Customer

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They are all so great! Very thorough! And very friendly! The only Hyundai dealership we will deal with! Very thorough! And very friendly! The only Hyundai dealership we will deal with! More

by jdrokovitz Verified Customer Verified Customer

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Crestmont Hyundai are outstanding when it comes to service. We have owned many Hyundais and on three at this time that our service there always. Everyone in service is always been considerate, knowled service. We have owned many Hyundais and on three at this time that our service there always. Everyone in service is always been considerate, knowledgeable and service well. More

by fdstans Verified Customer Verified Customer

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Always took good care of me, will be still taking my car there while I can. there while I can. More

by heldersilva85 Verified Customer Verified Customer

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I had to have my car towed to the dealership due to an issue that turned out to be caused by a TSB and made it so the car could not be driven. It took about a week for diagnosis at which point I was told issue that turned out to be caused by a TSB and made it so the car could not be driven. It took about a week for diagnosis at which point I was told it would be about 4-5 days for the part to arrive and the work to be done. Nearly 3 months later the repair was finally made and the car returned with very little communication during the entire ordeal. At one point we received a call to tell us our part was in and they would like to schedule a day for us to bring our car in. I was shocked that they had no idea that they still had my car! It was also disappointing that initially they did not want to provide a loaner, although they did eventually agree to. When the work was finally complete it was as if the time it took was no big deal and they had no idea what happened. More

by takfam21 Verified Customer Verified Customer

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Salesman, car prep and test drive were all excellent. Actual completion of the business deal was much too long. Had to drive back to Westerville in the dark.. Ed Turner Actual completion of the business deal was much too long. Had to drive back to Westerville in the dark.. Ed Turner More

by edt-jlt Verified Customer Verified Customer

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Very professional. Very friendly. Completed everything in the time that was stated. Get a shade so the services guy is not blinded by the morning sun. Very friendly. Completed everything in the time that was stated. Get a shade so the services guy is not blinded by the morning sun. More

by darkley15 Verified Customer Verified Customer

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Great customer service. Friendly and knowledgeable. Kept me informed about status of repair. Great waiting area. Friendly and knowledgeable. Kept me informed about status of repair. Great waiting area. More

by chuckvojacek Verified Customer Verified Customer

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