Derrick Bates
Derrick Bates at Claremont Toyota

Derrick Bates | Page 7

Internet Sales

Claremont Toyota

601 Auto Center Dr
Claremont, CA 91711

Contact Me
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rated
82 Reviews

I have over 20 years of experience in the automobile industry. I upfront and transparent on all of my deals. And I am very easy to work with.

Dealership Experience

6 yrs, 9 mos

Industry Experience

27 yrs, 7 mos

Languages Spoken

English English

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rated

82 Reviews

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82 Reviews of Derrick Bates

August 13, 2021

Dealership Rating
Employee Rating

They were friendly and did a very good jobVery nice 👌 They were friendly and did a very good job Very nice 👌 👍 👏 😀 They were convenient FOR me I think I was convenient Next time I will use it .. More

by Tina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Acevedo , Ivica Zupic

Aug 13, 2021

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

August 12, 2021

Dealership Rating
Employee Rating

Pleasant, informative, was able to provide a stress less car buying experience.they worked hard to find the best option available that would fulfill the goal of getting the car I want More

by SHALAMARLOPEZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bruce Wright , Adrian Romero

Aug 12, 2021

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

July 15, 2021

Dealership Rating

The employees that helped me where very friendly and helpful. The process of purchasing my car was very fast and easy, I would definitely recommend. More

by CRISTICVALDEZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Venedick Songco

Jul 15, 2021

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

July 13, 2021

Dealership Rating
Employee Rating

I was waitting about an hour in my car. They told me to wait forbthe next advisor to get to me. Other car was going around me. I was mad and seeing other car getting service before me. I had appointment an More

by PHATBOYQBALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Gabriel Acevedo , Ivica Zupic

June 23, 2021

Dealership Rating
Employee Rating

waited a very long time to get into financial office More

by SHAREEN4709
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Hernandez, Steve Saad

June 01, 2021

Dealership Rating
Employee Rating

Manager was a little bit rude, but overall great customer service. Derrick Bates did everything to get me the best deal. I definitely would recommend Derrick if you want to buy a new car. More

by GGALDAMEZ92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 01, 2021

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 909.542.1615 or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

May 27, 2021

Dealership Rating
Employee Rating

The Best dealership in the Inland Empire for both sales and service. I Will continue to do business at this location. Friendly and knowledgeable staff. More

by RAFA9736
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ramiro Ortiz, Steve Saad

May 28, 2021

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

May 21, 2021

Dealership Rating
Employee Rating

They gave me an “out the door price” over the phone and stuck to it. The only complaint was the wait time to get paperwork completed. It should have been much less time to complete. Other than that, good More

by PATEBARNUM
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Saad , Eduardo Cardenas, Jacob Santos

May 24, 2021

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

April 30, 2021

Dealership Rating
Employee Rating

good service.nice car . I will become their loyal user and recommend friends to buy here again is the best proof. Pleasant transaction process. Thank you More

by CHENGJIANYUAN11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Acevedo, Jonathan Fairman, Yong Zhao , Adrian Romero, Ivica Zupic, nice

Apr 30, 2021

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

April 23, 2021

Dealership Rating
Employee Rating

Derrick Bates was a great help...was the best car buying experience. Quick and no hassle... had a few issues with the car but got it fixed. More

by GOARMY81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Zepeda , Alexander Rosa

Apr 23, 2021

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

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