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Ricardo Hernandez
Ricardo Hernandez at Claremont Toyota
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Ricardo Hernandez

Finance Manager

Claremont Toyota

601 Auto Center Dr
Claremont, CA 91711

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4.5
70 Reviews
4.5

70 Reviews

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70 Reviews of Ricardo Hernandez

March 14, 2024

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Employee Rating

It was very crowded in the waiting area. Not enough seats. None of the people there smiled or looked like they liked their job More

by ROSIEHM10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Acevedo, Jonathan Fairman, Fabricio Escobal

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Mar 14, 2024

Claremont Toyota responded

Rosie, We appreciate you stopping by and taking the time to share your experience. We're disappointed you weren't completely satisfied with your visit here. Should you like to discuss any of the issues you've outlined in this review, please don't hesitate to contact us. We're here to help and your feedback is important to us. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

March 13, 2024

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Everybody from sales to service has been very accommodating, friendly helpful and kind. Just the best service so far More

by JJCARDONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Medina

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Mar 14, 2024

Claremont Toyota responded

Hi JJCARDONE, thank you so much for the kind words! We're thrilled to hear about your positive experience with our team. Our goal is always to provide the best service possible, so we're glad to hear we hit the mark. We appreciate your feedback and hope to see you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

June 21, 2023

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Employee Rating

service was quick and the staffs are very friendly. good experience. but no car wash service after maintenance More

by REDBEANFORYEZI
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Jesse Alvarado, Juan Bonilla, Juan Chavez, Luis Estrada, Hany Gaied, David Garcia, Miguel Garcia, Christian Barreto, Pedro Bernal

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Jun 24, 2023

Claremont Toyota responded

Thank you for your stars! We strive to deliver quality service and are so proud of our team for caring for you. Until next time! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 23, 2023

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Employee Rating

The service is very enthusiastic, and the manager JohnZhao is very nice and professional and thoughtful. More

by ZYK196027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Henry Figueroa, Ramon Arturo Hermosillo, Joseph Zepeda, Yong Zhao , Adrian Romero, Daniel Vera

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May 25, 2023

Claremont Toyota responded

Thank you for choosing Claremont Toyota! We look forward to providing you with stellar service again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 13, 2023

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Employee Rating

Thank you toyota Claremont, I like you service, good agents and nice place, I see you soon More

by JOEPG040990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Salazar

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Jan 16, 2023

Claremont Toyota responded

We're glad you enjoyed your visit, Joe, and we can't wait to work with you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 04, 2023

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Employee Rating

Took my Corolla for its 1st car service went well will take it again next time. More

by TRUEBLUE0905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Estrada, Rick Mason, Marisela Guzman

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Jan 05, 2023

Claremont Toyota responded

It makes us proud to hear that you had a memorable first service visit! Hope to see you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 30, 2022

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Employee Rating

Drove 350 miles to check out a used car. Was told it was stock. Took it for a test drive and it wasn't running quite right. Sales guy said it was bad gas and they were going to refresh the t More

by TAGCHRISTOPHER
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Venedick Songco

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Oct 03, 2022

Claremont Toyota responded

We're very discouraged to see you had issues with both your vehicle and the quality of service you've received. Please contact us at your earliest convenience so we can help get you your refund as soon as possible. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 25, 2022

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Employee Rating

Ozzy provided great customer service. All employees were friendly, quick, and overall provided great customer service by acknowledging everyone there. More

by CYNTHIAMIRELES1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Luis Estrada

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Aug 26, 2022

Claremont Toyota responded

The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received from Ozzy. Thank you for this great review and we hope to see you back here again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 25, 2022

Dealership Rating

Everyone was very kind and Helpful. We really enjoyed our experience With everyone. Very kind More

by FGUEVARA20
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pedro Bernal , Alexander Rosa

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Aug 26, 2022

Claremont Toyota responded

We are pleased that you had a fantastic visit here with us and we hope to see you again shortly! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 04, 2022

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Employee Rating

Can always count on them, love the fact that I’m in and everytime I come in! More

by F1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Lopez, Jay Velasquez

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Aug 05, 2022

Claremont Toyota responded

We appreciate your loyalty and we look forward to many more years to come! Take care! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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