Derrick Phillips
Derrick Phillips at Southern Hyundai Newport News

Derrick Phillips

Service Manager

Southern Hyundai Newport News

12872 Jefferson Avenue
Newport News, VA 23608

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4.7
133 Reviews
4.7

133 Reviews

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133 Reviews of Derrick Phillips

January 30, 2026

Dealership Rating
Employee Rating

I made an appointment, told them what was wrong with the vehicle and it took them 2 hours just to tell me there indeed was an oil leak. I already knew that, that's what I made the appointment for. I receive More

by kblomgren16
Recommend Dealer
No

Other Employees Tagged: Derrick Phillips

January 26, 2026

Dealership Rating
Employee Rating

Always friendly and willing work with you! The staff has been great for years and years! More

by brooks_family4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Smith , Larry

January 21, 2026

Dealership Rating
Employee Rating

Job well done! Also, service manager Derrick and his team were able to fix a GPS problem. More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ernesto Rosado

January 02, 2026

Dealership Rating
Employee Rating

I love my dealership. My appointment was at 10:30. I was out of there by 11 o’clock, always so professional and effective. More

by SONAYVBORUM
Service Price Transparency
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Recommend Dealer
Yes

December 26, 2025

Dealership Rating
Employee Rating

As always I received excellent customer service The overall experience was great and I will not hesitate to return to this dealership in the future. More

by leslieb0812
Recommend Dealer
Yes

Other Employees Tagged: Derrick Phillips

December 13, 2025

Dealership Rating
Employee Rating

He's just awesome to deal with. He definitely made the process of getting my car fixed as painless as possible. More

by dstavely84
Recommend Dealer
Yes

Other Employees Tagged: Derrick Phillips

Dec 16, 2025

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

December 12, 2025

Dealership Rating
Employee Rating

Southern Hyundai has been a pleasure since I purchases my car 2 years (almost!) ago! From buying a car with a trade in, and service appointments after, its never a hastle and the customer service is exceptio More

by katiewmiami
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: jeffrey moien

December 06, 2025

Dealership Rating
Employee Rating

This was my first time at this dealership but it was fantastic. Truly felt like I was a part of the family! Huge shoutout to Derrick and Larry who made it so awesome!! More

by zachary.combs
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry

December 04, 2025

Dealership Rating
Employee Rating

Fast - friendly and amazing My car was in and out and was greeted with a friendly smiling face More

by DERRICK2329
Recommend Dealer
Yes

Other Employees Tagged: Derrick Phillips

November 29, 2025

Dealership Rating
Employee Rating

I was very pleased with the service i received. , as always. Everyone was very friendly and the wait time was very pleasant. More

by JACKNJEN2
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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