Derrick Phillips
Derrick Phillips at Southern Hyundai Newport News

Derrick Phillips | Page 7

Service Manager

Southern Hyundai Newport News

12872 Jefferson Avenue
Newport News, VA 23608

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4.6
160 Reviews
4.6

160 Reviews

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160 Reviews of Derrick Phillips

July 29, 2025

Dealership Rating
Employee Rating

Amazing service, very diligent, and prompt. Jeff always takes great care of me and does a great job. More

by Jackson Risinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: jeffrey moien

July 28, 2025

Dealership Rating
Employee Rating

Jeff a the entire service department is great and very accommodating. I would highly recommend bringing a vehicle into them as they have taken such excellent care of mine. More

by Brian W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 19, 2025

Dealership Rating
Employee Rating

Jeff M is a life saver! He got me in and out in a couple hours after I dropped off my car with no notice nor appointment because it started to smoke like crazy on my way to More

by Eddiea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: jeffrey moien

July 19, 2025

Dealership Rating
Employee Rating

Service okay but notice right side black molding popped out looks like it happened from lift under chair from oil change. More

by MALCOLM68GO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Can't remember

July 03, 2025

Dealership Rating
Employee Rating

Always great professional caring service! They know me, but most important they know my car! More

by MATHER30R88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2025

Southern Hyundai Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 01, 2025

Dealership Rating
Employee Rating

I had a minor issue and the manager, Derrick, responded like you want service managers to respond. Let’s face it. When we buy a car, we “date” the sales person but we are married to the service team. I More

by jsjcdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 27, 2025

Dealership Rating
Employee Rating

Joel the salesman was terrific he spent time showing me how to operate the controls and set up my phone and Bluetooth for me would highly recommend good experience More

by mattball123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

June 24, 2025

Dealership Rating
Employee Rating

I have brought vehicles from them for years I love this vehicle and I glad I decided to get my truck More

by ybutterflykisses
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Abi-Saab

June 14, 2025

Dealership Rating
Employee Rating

Every time I go there I always get great service no matter who I talk too More

by NIKEYTASPENCER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2025

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 04, 2025

Dealership Rating
Employee Rating

Southern Hyundai service center always goes above and beyond to create a positive experience. They communicate clearly and quickly. My car is always done on time and to expectations. I would not trust my More

by Mlcullison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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