76 Reviews
Write a Review76 Reviews of Desiree Merola
December 02, 2023
What a great team! They were a pleasure to work with from the moment I walked on the lot. No pressure or rushing through the buying process. Thank you so much i co They were a pleasure to work with from the moment I walked on the lot. No pressure or rushing through the buying process. Thank you so much i could not be happier! More
Other Employees Tagged: Majed Abdalla, Bob Bailargeon
November 22, 2023
This dealership is Very respectful It is easy to communicate excellent service very kind I really like it Thank you guys communicate excellent service very kind I really like it Thank you guys More
Other Employees Tagged: Bob Bailargeon, Fawad Rezayee
June 29, 2023
Hi, I have had several experiences with Imperial Toyota, and I've always been more than satisfied! In particular I recently worked with Fawad Rexayee on the buyout of my lease, and he made the experience an and I've always been more than satisfied! In particular I recently worked with Fawad Rexayee on the buyout of my lease, and he made the experience and easy. I will be looking to Fawad Rexayee to assist me with another purchase later this year. Thanks! More
Other Employees Tagged: Fawad Rezayee
May 02, 2023
It was fate . .. I pulled up to Imperial Toyota in Milford and there was Hany stepping outside for a breath of fresh air ... I got out of my car and asked ... are y .. I pulled up to Imperial Toyota in Milford and there was Hany stepping outside for a breath of fresh air ... I got out of my car and asked ... are you a sales representative and can you assist me? He said yes and we started the process. He was so positive, helpful and had so much patience. I "tortured" him for a few hours looking at everything ... he showed me everything that might work for me and listened. Finally I decided on a beautiful small suv and 3 other interested parties came in after me for the same car. I was lucky he hung in there with me!!! Thank you Hany!! More
Other Employees Tagged: Hany Arian
April 06, 2023
I've had several dealership experiences and, having had a two decades long support career myself, I can say confidently that Imperial Toyota has it figured out. I walked in and was welcomed within a minute a two decades long support career myself, I can say confidently that Imperial Toyota has it figured out. I walked in and was welcomed within a minute and was sat down with a snack, bottle of water and friendly salesperson (Hany) right away. Hany took the time to get to know me, understand my wants and needs, and tell me about himself as well. My time at the dealership topped over four hours, but it went by in the blink of an eye. The options were clearly explained to me by Hany and later by the (equally friendly and personable) finance manager. I never felt pressured or like I was anything but valued. In fact, I felt valued and that each person in service, sales, management and finance truly wanted to make my experience positive. Even when I returned for my sticker and registration, the staff remembered me, warmly welcomed me back, took the time to hear about my experience with my vehicle this far and offer suggestions and troubleshoot any issues I had. As a service professional and as a customer, Imperial Toyota and Hany have my highest recommendation. Five stars. More
Other Employees Tagged: Hany Arian, Matt Auger, Sean Foley, Jarett Veins
March 04, 2023
We went to Toyota to trade in our vehicles for a Highlander Hybrid. We originally thought we would look at/go with a used one, but after speaking at length with Fawad Rezayee and learning the additi Highlander Hybrid. We originally thought we would look at/go with a used one, but after speaking at length with Fawad Rezayee and learning the additional options (and not a much higher price point), we decided to purchase a 2023 model. Fawad and Eric Mamede, the Sales Manager, were both a pleasure to work with and a fair deal was made. Fawad was terrific in keeping in touch with us to let us know when the registration was ready and gave a full demo/answered all our questions patiently regarding Google Play, features we were not familiar with, etc. We would definitely work with him again! More
Other Employees Tagged: Eric Mamede, Fawad Rezayee
February 12, 2023
My experience at Imperial Toyota was most pleasant. After visiting several dealerships Imperial showed the most interest in my business. Dave provided a thorough demonstration of the features the Camry After visiting several dealerships Imperial showed the most interest in my business. Dave provided a thorough demonstration of the features the Camry offers. Dave also insisted on a test drive. He was the only dealer to offer this. I asked about a trade in, and Eric came through with a terrific offer. Desiree in the finance department explained in detail all of the necessary forms and extended coverage plans. The Imperial team provides superior customer service. More
Other Employees Tagged: David Souza, Eric Mamede
January 24, 2023
Lease was almost up. Took a trip to imperial to discuss my options and they made me an offer that I could not pass up. It was a great day. Thanks Imperial Toyota. Thank y Took a trip to imperial to discuss my options and they made me an offer that I could not pass up. It was a great day. Thanks Imperial Toyota. Thank you Jose Monteiro. More
Other Employees Tagged: Jose Monteiro
January 19, 2023
Pat and Jean met us as we came in - they were great. No pressure to go up and over our budget! Desiree in finance was very knowledgeable and great to work with. The most comfortable car buying experien No pressure to go up and over our budget! Desiree in finance was very knowledgeable and great to work with. The most comfortable car buying experience I’ve ever had. Would totally recommend!! More
Other Employees Tagged: Jean Dupuy, Pat Patel
November 13, 2022
FANTASTIC experience buying a car from Majed at Imperial Toyota Milford. He was attentive, responsive, and genuine. Desiree helped us with the loan. She couldn’t have made it any easier for us! Than Toyota Milford. He was attentive, responsive, and genuine. Desiree helped us with the loan. She couldn’t have made it any easier for us! Thank you, Imperial Toyota! More
Other Employees Tagged: Majed Abdalla