Destiny Mauck | Page 2

Rojo was extremely helpful and knowledgeable about my new Sorento. We worked out all of the details before I ever drove to St Augustine. Sorento. We worked out all of the details before I ever drove to St Augustine. More

by KARENBPVB Verified Customer Verified Customer

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Marius was amazing to deal with & we made a deal over the phone . Having a 4 hour ride to St Augustine, vehicle was ready as promised. Zack was amazing as well & got service to install a new battery On the s phone . Having a 4 hour ride to St Augustine, vehicle was ready as promised. Zack was amazing as well & got service to install a new battery On the spot. Doug in finance got us out the door quickly & offered us additional rebates as well. I would recommend Family Kia to anyone, regardless of where you live. It was well worth the trip!!!!! More

by abe2fl Verified Customer Verified Customer

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The car purchased from family Kia was a great Bargain. The customer service however was so Bland.. I’m HUGE on customer service… I was lead to believe I was gonna be meeting DESTINY the rep I’d been emai The customer service however was so Bland.. I’m HUGE on customer service… I was lead to believe I was gonna be meeting DESTINY the rep I’d been emailing and texting… She texted me 15minutes before 430pm appt to say she’s excited to meet me. Once I got there 5mins late I was told she’s gone for the day. So a guy would be helping me..(I NEVER GOT HIS NAME SO IM ASSUMING HES L ONE OF THE THE NAMES MENTIONED IN THE SURVEY. I was left in the office about 15-20mins while he went and got the car, there was never a sorry for your wait or nothing to the point I left and got in my car to leave. When I got to the road I saw him pull to the front with the car (because I truly needed this car for my daughter I turned around) you can tell he didn’t care that I pulled off (I don’t think they thought I was gonna really buy, but I did) when I asked questions about the car his answer were so empty(he even shrugged his shoulders when asked are there any mechanical issues). So with his it was just a cold sale…. The financial guy was very warm, he held a conversation, even did a few jokes. I don’t remember his name but he did atleast introduce himself. No one in the TRAILER greeted me, the other car companies I went to OVER GREETED ME (everyone). So yes the car was a good bargain but the customer service was EMPTY I WONT SAY BAD BECAUSE I WASNT MISTREATED.. I just ALSO WASNT treated. The two mechanics outside the trailer did say goodbye. That’s it, that’s all! I think I was a book judged by its cover… I actually wanted to purchase two cars, even after I expressed it the sales guy didn’t try to offer me anything to look at. More

by shanasmith813 Verified Customer Verified Customer

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Friendly, helpful, and knowledgeable staff at a convenient location. Accommodating individuals facilitated ease of purchase. Would recommend this dealership to anyone desiring to purchase a new veh convenient location. Accommodating individuals facilitated ease of purchase. Would recommend this dealership to anyone desiring to purchase a new vehicle without hassles or stress. Great job! I will return in a few years to purchase a second vehicle. Thank you so much! More

by LISAMARIEGASPARRO Verified Customer Verified Customer

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Everyone that I worked with at this dealership was friendly, patient and understanding. They made buying my car easy and worry free. friendly, patient and understanding. They made buying my car easy and worry free. More

by jessica.morano Verified Customer Verified Customer

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Dealership was open and worked with me on the purchase price and trade in value.Was contacted by one of the dealrship owners after the sale to ensure that I did not have any problems with the purchse. Gre price and trade in value.Was contacted by one of the dealrship owners after the sale to ensure that I did not have any problems with the purchse. Great followup with management. More

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