Devin Rogers | Page 4

The dealership is pretty good. Their finance department had tried everything they can to help me in a dire situation. And they were very creative in their problem solving skills. D Their finance department had tried everything they can to help me in a dire situation. And they were very creative in their problem solving skills. Dustin is a master financier,, along with Brian. But I came in to have my 2016 Ram 1500 fixed, which I purchased from them. The repair needed was a suspension issue. Which had previously failed twice before. This time I had my family in the truck and it could of ended disastrously. So when I brought the truck in. I checked in with Lance. He was initially warm, but it quickly changed after i pointed out my issues and why I was there. I asked him to take a look and see why this issue keeps happening. And then I asked for a loaner. As this was our only families vehicle. I love in south lake tahoe, so this entire ordeal had taken 2 days to get the truck there. And a day off work. I explained to Lance, that I need a vehicle while I'm waiting for repairs. And I insisted, simply because it was a failed repair that forced me to tow the truck there. So I couldn't just come back later. I needed something for my kids and wife to get to school. And he simply replied, "so do all these other people", I don't know what you want me to do". To which i replied, " I need you to help me, I shouldn't be stranded because of a repeated faulty repair job." " there's nothing I can do." With a shrug, he dismissed me. I told him "that's a real xxxxty way to treat a customer your service team screwed over". His only reply, with distain, was " im sorry you feel that way". That was last Monday. I haven't heard a thing from the service department. Not from Lance who gave me his card, nor anyone else in service. This is the worst service. Which is a warranty covered issue, that I've ever dealt with. I'm hoping they remedy the issue for good this time. But with this track record. I doubt it will be fixed. At least not the way it should be. Still waiting for a call. 6 days and counting. More

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The staff and sales department, we're great. They answered all my questions Before & After the my purchase. I've recommend this dealership to all my friends and family. They answered all my questions Before & After the my purchase. I've recommend this dealership to all my friends and family. More

by RODGERDODGER11965 Verified Customer Verified Customer

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wonderful service and very nice people. The automobile was clean and nice. I givebit a ten stars The automobile was clean and nice. I givebit a ten stars More

by LAURIE.GOSSETT2020 Verified Customer Verified Customer

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Very smooth and relaxed experience. Cool employees that don't push. Especially Efren, he's the best salesman I've worked with. Cool employees that don't push. Especially Efren, he's the best salesman I've worked with. More

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I’m not allowed to leave an honest review? Like I said before, the staff was very helpful and knowledgeable. The ‘22 Santa Fe I purchased on 6/24/23 has been back to the service department twi Like I said before, the staff was very helpful and knowledgeable. The ‘22 Santa Fe I purchased on 6/24/23 has been back to the service department twice for a total of 11 days. More

by DCOTTLE33 Verified Customer Verified Customer

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Great sales person— Holly—. Finance was a breeze. Excellent experience. Hooray. Hooray. Hooray. Made my day. Finance was a breeze. Excellent experience. Hooray. Hooray. Hooray. Made my day. More

by EWSTEPHEN60 Verified Customer Verified Customer

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The whole Lithia staff was fantastic! Friendly, professional, and honest. Great place to buy a car! Friendly, professional, and honest. Great place to buy a car! More

by john gutierrez Verified Customer Verified Customer

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Everyone is great from sales to service. I highly recommend going to Lithia Hyundai of Reno!!!! I highly recommend going to Lithia Hyundai of Reno!!!! More

by BREDRED5 Verified Customer Verified Customer

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Just picked up my new Sonata from Lithia Hyundai. Traveled 150 miles to get it too because of the great customer service Tony has given from the moment I sent an online inquiry. Very professional and Traveled 150 miles to get it too because of the great customer service Tony has given from the moment I sent an online inquiry. Very professional and knowledgeable about the vehicle I wanted to purchase. From Tony who was my sales person, Ryan the sales manager, all the way to both Devin and Bryan in finance, they made my car buying experience 5 star all throughout the entire process. They listened and understood my wants and needs. Would highly recommend Tony and this dealership as whole! More

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Garrett has been helpful and available even though the purchase has been completed. The dealership was able to get us the vehicle we wanted even though they didn’t have it in stock. purchase has been completed. The dealership was able to get us the vehicle we wanted even though they didn’t have it in stock. More

by kteix31ra Verified Customer Verified Customer

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