Devin Suzuki | Page 9

Showcase Honda responded

Thank you for sharing your feedback regarding your recent visit to our dealership. We sincerely apologize for the extended wait time you experienced for an oil change and for any inconvenience caused by our credit card policy. We understand your frustration and want to assure you that providing efficient service and transparent policies are important to us. We regret that we did not meet your expectations in these areas during your visit. Regarding the wait time, we strive to complete services in a timely manner and apologize for any delay that occurred during your appointment. Your time is valuable, and we regret any inconvenience caused by the extended wait. Regarding our credit card policy, we apologize for any confusion or frustration it may have caused. We aim to be transparent about all fees associated with our services, and we will review our policies to ensure clarity for our customers moving forward. To address your concerns directly and to discuss your experience further, please contact our Service Director, Sean Hoopes, at 602-274-3800. Sean is dedicated to addressing customer feedback and ensuring that incidents like this are resolved promptly. Your feedback is invaluable to us as we strive to improve our services. We appreciate your understanding and hope to have the opportunity to regain your trust in our dealership.

Showcase Honda responded

Thank you for your review! We're delighted to hear that Devon provided such reliable and honest service at Showcase Honda. It's great to know that he not only completed your car service on time but also saved you money by ensuring unnecessary work wasn't repeated. At Showcase Honda, integrity is at the forefront of our service philosophy, and we're glad that Devon exemplified this. If you have any more questions or need assistance in the future, feel free to reach out. We look forward to continuing to provide you with excellent service!

Showcase Honda responded

Thank you for your review! We're delighted to hear that our staff member was attentive, friendly, and provided great insight into the services for your vehicle. Providing helpful and informative service is important to us, and we're glad to know that we met your expectations. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

Showcase Honda responded

Thank you for your loyalty and positive feedback! We're thrilled to hear that you've consistently had a great experience with our service department since purchasing your CRV and Fit in 2014. Your continued trust in us means a lot, and we're committed to providing you with the best service possible for many years to come. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again soon!