Dealership Experience
8 yrs
Specialties & Trainings
Customer Service
Product Specialist
76 Reviews
Write a Review76 Reviews of Diana Zhang
September 09, 2019
Great Experience at BMW I had the best experience at BMW. Each sales explained each detail patiently and in depth on the areas seems unclear to me. Furthermore, I enjoyed buy I had the best experience at BMW. Each sales explained each detail patiently and in depth on the areas seems unclear to me. Furthermore, I enjoyed buying a car at New Century BMW. More
Other Employees Tagged: Michael Chang
September 07, 2019
This is my 4 th BMW and the first from New Century. Dianna w This is my 4th BMWand it is the first I have gotten from New Century. Diana was extremely knowledgeable and completely attentive when she explained ho This is my 4th BMWand it is the first I have gotten from New Century. Diana was extremely knowledgeable and completely attentive when she explained how the car worked . She gave me the the same level of attention and care on two encore appointments. She has a wonderful disposition and is a pleasure to deal with. Thank you Diana! More
Other Employees Tagged: Sonny Patel, Sean Wang, Tony Ketsoyan , Sami Asadourian, Pamela Chen
September 06, 2019
Great Service! I am a first time BMW owner and am so impressed with New Century. The service and level of attention I have received from EVERY individual I have inte I am a first time BMW owner and am so impressed with New Century. The service and level of attention I have received from EVERY individual I have interacted with has been amazing. It hasnt been fake customer service either. People there are genuinely kind and helpful. More
August 07, 2019
" Very happy 2019 BMW X3 customer " We have gone to New Century BMW every time for purchasing our BMW's. Every time we have purchased our BMW, we are always left very happy and satisfied We have gone to New Century BMW every time for purchasing our BMW's. Every time we have purchased our BMW, we are always left very happy and satisfied. I highly recommend coming to New Century BMW. Great customer service, great location, great atmosphere. More
Other Employees Tagged: Elvis Blohm, Sonny Patel , Alex Ji
June 18, 2019
BMW genius doing the work of service department I had a problem with my i3 instrument cluster display. The service department made me feel petty for bringing it up. It wasn’t until I spoke with Dian I had a problem with my i3 instrument cluster display. The service department made me feel petty for bringing it up. It wasn’t until I spoke with Diana that I got some useful suggestions to try. And she invited me back in case it didn’t work. The service and sales department should learn a thing or two from Diana on customer service 101. More
June 09, 2019
Great customer service Met with Diana Zhang for my encore appointment, she was very knowledgeable with features and she was able to answer all my questions. Thanks again Met with Diana Zhang for my encore appointment, she was very knowledgeable with features and she was able to answer all my questions. Thanks again More
June 06, 2019
Communication familiarization Had a great learning experience with Diana Zhang. Very knowledgeable, and very patient. A great asset to their organization. I will definitely recomme Had a great learning experience with Diana Zhang. Very knowledgeable, and very patient. A great asset to their organization. I will definitely recommend Diana, and the dealer, to family and friends. More
May 11, 2019
Great Service I’m so glad that having Diana show me all the features of my new car. She is super patient and knowledgeable while she was explaining and teaching me I’m so glad that having Diana show me all the features of my new car. She is super patient and knowledgeable while she was explaining and teaching me how to personalize my car. Really rapid responses. Highly recommended!! More
Other Employees Tagged: Anthony Hu, Steve Han, Michael Chang
May 11, 2019
Genius’s genius Diana was extremely diligent and helpful in answering all questions and concerns. She made me feel comfortable setting up all the technology to my spe Diana was extremely diligent and helpful in answering all questions and concerns. She made me feel comfortable setting up all the technology to my specifications and needs. I appreciated her scheduling flexibility and several ways to connect with her (email, text and by phone). Diana is truly a genius. More
Other Employees Tagged: Steve Han, Jason Tu
April 27, 2019
Hassle free car shopping experience If you need a hassle free and supportive car buying or leasing experience, contact Chris G or Diana Z. They know everything about the BMW of your drea If you need a hassle free and supportive car buying or leasing experience, contact Chris G or Diana Z. They know everything about the BMW of your dream. Their know how is second to none. More
Other Employees Tagged: Chris Gannon, Michael Chang