Dianne Spencer
Dianne Spencer at Treasure Coast Lexus

Dianne Spencer | Page 22

Master Certified Technology Specialist / Delivery Specialist/ Program Coordinator

Treasure Coast Lexus

5121 S US Highway 1
Ft Pierce, FL 34982

4.8
277 Reviews
4.8

277 Reviews

Write a Review

Dealership Experience

16 yrs, 3 mos

Industry Experience

16 yrs, 3 mos

Languages Spoken

English English

277 Reviews of Dianne Spencer

January 18, 2019

Dealership Rating
Employee Rating

Accommodating and nice I have been to the dealership several times because my husband had a lease here. I don’t want him driving as much anymore and having two cars was begi More

by L.Elaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tina Klein , Daphne Hecko, Lynn Tidwell

January 12, 2019

Dealership Rating
Employee Rating

Customer service was fantastic!! From the time I walked in and the time vehicle delivered the service I received from Treasure Lexus was EXCELLENT....Carlton Duncan took a great care More

by Parichad123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Burruano, Carlton Duncan, Tina Klein , Rick Russell, Lynn Tidwell

January 08, 2019

Dealership Rating
Employee Rating

2019 ES 350 -RED We were very satisfied with the staff that we dealt with They actually made us feel we received a fair deal. They were very helpful in setting up ou More

by lexus350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Burruano, Howard Kent , Gary Mariarossi, Lynn Tidwell

January 03, 2019

Dealership Rating
Employee Rating

treasure coast lexus,the BEST dealership Treasure Coast Lexus is the BEST Auto Dealership I have ever dealt with because of the quality of employees who work for them. Carlton Duncan, our sa More

by bea and rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Burruano, Carlton Duncan, Marc Jean , Kellie Durante, Gary Mariarossi, Rick Russell

December 29, 2018

Dealership Rating
Employee Rating

Treasure Coast Lexus was an awesome place to purchase a car. Tom, my salesperson just wanted to talk to me when I first arrived to find out what type of car I wanted. Then he brought up a Lexus IS 250 and I f More

by Carol W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Druzik

December 29, 2018

Dealership Rating
Employee Rating

Took too long I have been a loyal Toyota customer all my life so when I needed an upgrade I decided to get the Lexus. I saw their December to remember add $319 mont More

by Firstlexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 29, 2018

Treasure Coast Lexus responded

Ms. Nembhard, Thank you very much for your recent purchase/lease of your new Lexus and thank you for taking the time to write a review online. We are always working to improve and there is no better way for us to do that then with honest feedback from our Guests. We will use your input to learn and we will make every effort to do better going forward, so again, thank you for your time and input. I do want to take a moment an address some of the issues you raised to hopefully clarify a few things. First, the "Ad" you are referring to is a National Ad run by Lexus. Because it covers all 50 states it is not as specific as I would like and it does have quite a few disclaimers in the ad. The reason for this is not to mislead anyone. The reason is many states have different requirements when Guests lease a vehicle. For example, in states like Texas and New York the taxes due are very different and most of those taxes are paid 'up-front' so they are added to the $3,999 down. In Florida, the sales taxes are added to the monthly payment so the $319 per month becomes $319 plus tax. That is just 1 example of why the ad does not translate literally, It is also why every Lexus ad has very specific disclaimers explaining this. Unfortunately, this does create some confusion but I can tell you without hesitation that this is not done to intentionally confuse or mislead anyone. It is done so that Lexus can promote 1 Ad for all 50 states. Second, the pre-paid maintenance plan you purchased is simply that. You do not have to pay for your scheduled maintenance each time you come to the dealership, it is now included in your monthly payment. Many of our Guests choose this option like you did. It is not an additional charge per se, it is simply a different way to pay for the very important service that must be done to maintain your Lexus. Unfortunately, Lexus does not have a "free" maintenance plan like the Toyota you had so this is something you would be paying either way. You simply chose to "pre-pay" it and include it in your monthly payment. This maintenance plan is also not included in the national ad that Lexus runs so definitely not included in the $319 payment. I can get into more detail with you if you would like and walk through all charges with you so you can see exactly how we wound up at the payment you agreed to. I have included my email at the bottom of this message so that you can contact me directly if you would like. Nothing is more important to me than having happy Guests so if I can help, please let me know. Thank you again for your time and your feedback. They are both appreciated. Respectfully, Gary Mariarossi General Manager Treasure Coast Lexus gmariarossi@treasurecoastlexus.com

December 27, 2018

Dealership Rating
Employee Rating

excellent dealership. excellent dealership. My salesperson, Daphne Hecko, was very knowledgeable and extremely competent. She answered my questions in a very expeditiou More

by Insurance40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Burruano, Marc Jean , Daphne Hecko

December 01, 2018

Dealership Rating
Employee Rating

Excellent Experience Personnel staff very helpful and friendly. Grateful for the service bar,coffee and snacks. Rooms provided for entertainment are appreciated and deal More

by LJWOODS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Burruano, Carlton Duncan, Steve Kritikos , Gary Mariarossi, Lynn Tidwell

November 08, 2018

Dealership Rating
Employee Rating

great experience Buying a car is scary, fun and totally depends on the people we meet in the dealership. This one has real caring professionals...Howard was terrific e More

by Nelson, rita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Burruano, Howard Kent, Steve Kritikos , Rick Russell

November 02, 2018

Dealership Rating
Employee Rating

Best purchasing experience By far the best experience I have ever had purchasing a car because I felt like it was straight to the point and the waiting time during negotiations More

by bnguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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