Dianne Spencer | Page 23

Excellent Service Purchased my brand new 2019 rx350 And was extremely happy with the Sales Department, Brian Young, who made purchasing a car which is always intimidati Purchased my brand new 2019 rx350 And was extremely happy with the Sales Department, Brian Young, who made purchasing a car which is always intimidating both in narrowing it down to the choice and the price. I was helped along the way and even when I came across some difficult situations in pricing I was able to achieve my final goal. Rick in Technical Service went above and beyond teaching me how to use the vehicle. He was patient, kind, knowledgeable and helpful, which made it easier for me to learn about my new car. love Lynn you in The Financial Department..was able to get me all the figures I requested and explained them so that I was happy to sign and assisted to make all the numbers work out. She was very knowledgeable, Smart, helped me to attain my goal of signing on the dotted line.. More

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Good salesman experience Howard Kent: Very professional and courteous and prompt with follow-up Dianne Spencer: She did great job with explaining features of vehicle. Lynn Howard Kent: Very professional and courteous and prompt with follow-up Dianne Spencer: She did great job with explaining features of vehicle. Lynn Tidwell: Not as professional or courteous as others with the store. While trying to sell warranty she disaparged the car just purchased. She was flippant and disrespectful. Disappointing closing experience. She is the only reason we do not rank dealership higher More

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great service good coffee, k register is the best. I hope Gary can preform magic and make concierge service come back. better tv channels healthier snacks, manic good coffee, k register is the best. I hope Gary can preform magic and make concierge service come back. better tv channels healthier snacks, manicures More

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No Pressure, Great Deal, Great Team The entire team at Treasure Coast Lexus made our upgrade from an older RX 330 to a new 2018 RX 350 an easy, no pressure, experience and it was a pleas The entire team at Treasure Coast Lexus made our upgrade from an older RX 330 to a new 2018 RX 350 an easy, no pressure, experience and it was a pleasure working with them. Paul Licausi was our initial contact and he followed up with us in a timely fashion. Randy Nichols was our on site Brand Specialist that helped us choose the right vehicle and Rick Russell effectively walked us through all the options and explained their use. Thanks to the entire team at Treasure Coast Lexus. More

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Fast and informative service! Every one at the dealership is always ready to help you in any way that can. I can always count on Dianne Spencer to answer all my questions on Tech. Every one at the dealership is always ready to help you in any way that can. I can always count on Dianne Spencer to answer all my questions on Tech. More

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Treated like Royalty! From the moment we walked into Treasure Coast Lexus and Peter Mcarthy introduces himself to us we were treated like royalty ! We were not pressured at From the moment we walked into Treasure Coast Lexus and Peter Mcarthy introduces himself to us we were treated like royalty ! We were not pressured at all and everything that was important to us became their priority. It is refreshing to be treated with such respect and care and a lot of businesses could learn from Treasue Coast Lexus how to treat a customer or potential customer . Even more impressive is how amazing we have been treated AFTER the purchase ! True concierge service at its finest ! More

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Bravo ! You are doing a Great Job! I went to all the dealerships on the Treasure Coast seeking the best buy and the best car for me. I have owned two companies and I know when a company I went to all the dealerships on the Treasure Coast seeking the best buy and the best car for me. I have owned two companies and I know when a company is successful in meeting the needs of the customer. My experience at the Lexus Dealer on US1 Fort Pierce was the best. Gary Mariarossi, the General Manager has built a team of caring professionals who are extremely knowledgeable and attentive without hovering or pressuring. What he has accomplished is extraordinary. In a field that is known to be competitively aggressive, he has a deep understanding of the customers he serves. His actions and words showed to me that he has taught his team that we can compete without using pressure tactics. What I felt was that each employee is committed to work together to do the right thing for me, the customer. Without saying a word their actions showed to me that they were all committed to finding the best car with the best price. Daphne Hecko, my salesperson, really listened to my needs, followed through and got answers to all my questions with warmth while patiently sharing her knowledge. Anthony Burruano is a genuine professional and attentively brought the best price for the car that I wanted. Although I have a smaller size car which I really wanted, it has real 'zip and go.' Steve Kritikoss guided me through the financing with professional advice that I appreciated. Marc Jean is a superb teacher. My Lexus is the state of art electronically and my learning curve was guided by the patience of Marc who patiently instructed me. I even went back for a 'tutorial' and met another teacher, Rick Russel who was also attentive, patient and warm. I was introduced to Dianne Spencer in Service and was made to feel that the entire staff works as a team of professionals who genuinely not only like working together, but also have the same desire and goals to do the best for the customer. Even when I went back for a car wash, a young man in parts helped me to select the rubber mats for my car. He installed them with a smile and genuine good cheer. From the moment I walked in Gary greeted me with warmth and from then on I was warmly introduced to one employee after another who had the same high standards of sharing graciously their professional knowledge without any pressure or forced salesmanship. Gary has created a family of professionals who are committed to bring the best of Lexus to meet the needs of the customer. It was a genuinely great experience and something that I did not experience at the other dealerships. More

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2019 ES350 This is the third ES350 I have leased with TC Lexus. I have always found that the level of service, whether it be Sales, Service, or Tech has been ver This is the third ES350 I have leased with TC Lexus. I have always found that the level of service, whether it be Sales, Service, or Tech has been very professional and friendly. I would recommend TC Lexus to anyone wanting to buy a Lexus. Also, the weekly washings has been a good way to interface with all of my representatives. More

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Staff rating at Treasure Coast Lexus My experience at treasure Coast Lexus was outstanding..Brian Young, the Brand Specialist was outstanding.He really cared about my interests and my pas My experience at treasure Coast Lexus was outstanding..Brian Young, the Brand Specialist was outstanding.He really cared about my interests and my past experience with the 450h.He had great support from Gary Mariarossi,the general manager,was very helpful.Others who helped ice the deal were Tom R. The driver who picked me up in Stuart. Mark, the technology expert was outstanding.It was a great team effort.Lastly, the physical layout is startling. It looks more like a swanky hotel lobby than a car agency..P.S Kelli in finance was outstanding More

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Customer Service Excellent customer service. I was treated with respect and my concerns where answered. Carlton Duncan is very considered and truly a great salesman Excellent customer service. I was treated with respect and my concerns where answered. Carlton Duncan is very considered and truly a great salesman and human being. Diane Spencer has helped me with all my tech questions and make it easy for me to cope. Thank you again Renee Schwartz More

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