Dina Bartolomeo | Page 9

Management went out of their way to fix my issue UPDATE: After Sue and Gary from the management team went out of their way to resolve this issue with me and rebuild my confidence in the dealership, UPDATE: After Sue and Gary from the management team went out of their way to resolve this issue with me and rebuild my confidence in the dealership, they have made me happy again. They were very fair and apologetic in reaching out to me and rectifying the situation with me. I am pleased and wanted to thank them and appreciate it! _________________________________________________________________________ I originally bought my car into Criswell to get an oil change on August 4, 2016. There was nothing wrong with my car before I bought it into the dealership. The car is in near mint condition, garage kept, and hardly driven. When Criswell looked at my car, they started recommending a couple of things that needed repair. They informed me that I had a power steering hose that needed repair and a transmission leak. For the transmission leak to be repair they informed me that they needed to take the entire transmission out of my car which would be a 12-hour labor job, with parts and labor it would cost me 1853.81 + tax. Therefore, I took their recommendation and had them fix my power steering and transmission leak and also had them change my oil. The total bill was $2455.65. They also recommended I change my tires but I declined at the time. My car was picked up on August 11, 2016. Since I hardly drive the car, I started driving it a few weeks later and started noticing an intermittent grinding, rubbing sound coming from the transmission when I drove the car. Therefore, I took the car back to the dealership for them to take a look at the noise that was coming from my transmission and also for them to change my tires and get a front end alignment on Oct 14, 2016. They took a look at the car and informed me that they did not hear a sound from the car. Therefore, I went to the dealership to pick up the car on Oct 18, 2016 and started driving it off their lot when the sound started happening again when I pulled out of the dealership. I promptly bought it back and complained. They had the mechanic ride with me in the car to diagnose the sound and he admitted that there was a sound coming from the transmission area of the car. However, for them to fully diagnose the grinding sound coming from the transmission, they had to charge me over $1500 dollars in labor again to pull the transmission out of the car to see what was wrong with it. Otherwise the Customer Service Representative told me that I can continue to drive the car until the sound gets worse. In any event, I would have to pay to get the transmission taken out a second time for an issue they caused. So now they are trying to double charge me for labor to fix an issue that they caused since the sound was never there when I originally bought the car in. I do not think it's fair for me to pay for labor again for them to find out and fix an issue that they caused. They should own up to their work and warranty their repairs instead of charging me again for labor just to diagnose the issue. My car had no issues when I bought it in and now after they serviced it, it has a grinding noise that is potentially damaging my car every time it's driven. More

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My expectations were exceeded. I'm truly grateful for the service I receive from Dina my service rep/she has always met my expectations with professional attitude and cheerfulness/ I'm truly grateful for the service I receive from Dina my service rep/she has always met my expectations with professional attitude and cheerfulness/ I find these attributes refreshing/Criswell could be your auto dealer to/ I don't mind sharing.(2016 Corvette) More

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Super-Professional I'm a first-time Corvette guy. Needed a lot of adult supervision and "guidance" to keep me on track. So many options, build-types, colors . . . you I'm a first-time Corvette guy. Needed a lot of adult supervision and "guidance" to keep me on track. So many options, build-types, colors . . . you get the picture. Thank goodness for Mike. Made the experience painless. And, his enormous experience helped put many things in perspective in trying to better understand the Corvette community. First oil change was orchestrated by Dina Bartolomeo. Extremely helpful for my first visit to Criswell service department. Went "over and above". Great job Dina. Highly recommend Criswell, Mike Furman and Dina Bartolomeo!. More

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Stingray Greatest car buying experience ever. Could not have been any easier or more pleasant. Mike and Dina are always there for questions and answers and are Greatest car buying experience ever. Could not have been any easier or more pleasant. Mike and Dina are always there for questions and answers and are very knowledgable. More

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A Truly Pleasant Experience Buying a car can be stressful and buying your first Corvette can be a nightmare. Mike Furman and the folks at Criswell Chevrolet made this a very ple Buying a car can be stressful and buying your first Corvette can be a nightmare. Mike Furman and the folks at Criswell Chevrolet made this a very pleasant experience. Mike, in particular, is absolutely phenomenal. He is a true professional and I can't over emphasize how nice it was to deal with a sales person who knows his business and speaks the truth. I highly recommend Mike and Criswell Chevrolet! More

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Great car great follow up I recently purchased my 2008 Chevy corvette with 13k miles, What a purchase, I can't believe I was able to buy my first corvette at 25 but now I have I recently purchased my 2008 Chevy corvette with 13k miles, What a purchase, I can't believe I was able to buy my first corvette at 25 but now I have it! They also have agreed to fix the initial tire issue I mentioned before I bought the car, isn't that awesome!? Thank you Criswell, More

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Worst Customer service He is very rude and lazy. I had an appointment setup for 8:00 clock. I got to the shop at 07:45. Work on my car was not supposed to take more than an He is very rude and lazy. I had an appointment setup for 8:00 clock. I got to the shop at 07:45. Work on my car was not supposed to take more than an hour. After two hours waiting I inquired about my car and he had no clue why my car hasn't been attended. He told me it hasn't been worked on yet and will be ready in 20 minutes. What the heck he was doing for last two hours. It's a weekday so it wasn't even busy. If they didn't have time to work on a recall which they have been calling me about from past two weeks to get fixed then why make me take an appointment. They didn't even have courtesy to apologize. When I asked for the manager. He told me Nick Chapman is the manager he was equally unapologetic about the issue. He didn't care that I was waiting for two hours and nothing has been done to my car or they could have informed me that it will not be ready soon so I have made my arrangements differently. More

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Mike Furman and Criswell are the best! I took delivery of a 2015 Z06 just after the New Year. I was late getting an order in and thought I would be hundreds of cars down the list for delive I took delivery of a 2015 Z06 just after the New Year. I was late getting an order in and thought I would be hundreds of cars down the list for delivery. Mike worked with me on specs and even offered a car quicker that had freed up by a customer who could not accept his ordered vehicle. But, in the end, mine came in early, in part due to Mike's counsel that ordering a manual transmission would improve the delivery position. This is my 6th Corvette and 3rd Z06 starting with a 1967 Stingray way back when. The experience could not have been more pleasant and efficient. Plus Mike keeps you informed about everything from your order status to events you might be interested in to pertinent web links. It is refreshing to do business with a true professional. I have also used Criswell for service on several cars and find them great to do business with on that level as well. Dina Bartolomeo has been super to work with on routine maintenance as well as the few unscheduled maintenance needs over the years. Couldn't be happier. More

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2014 Chevrolet Equinox Purchase Thanks to Mike Furman for another straight forward buying experience on our new 2014 Equinox 2LT. Jackie Wells took great care of us in Finance and w Thanks to Mike Furman for another straight forward buying experience on our new 2014 Equinox 2LT. Jackie Wells took great care of us in Finance and we look forward to the superb care Dina Bartolomeo provides anytime we need service. The Equinox is a great crossover that is years ahead of its would-be peers! Highly recommended -- they've earned my business. Greg More

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Excellent follow up and awesome service experience I had my 2013 SS Camaro towed in for repair and Dina had me assured everything would be taken care of. Her follow up and the service was completed in I had my 2013 SS Camaro towed in for repair and Dina had me assured everything would be taken care of. Her follow up and the service was completed in 24hrs. Very quick turn around and hassle free. I feel great from the customer service and would recommend to anyone in the future. Thanks again Dina!! More

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