Dina Bartolomeo | Page 9

Dina Bartolomeo who delivered an excellent job on my 207 Avalanch. The extra time and effort she put in were certainly above and beyond. It was a pleasure to work with such a dedicated and talented employee Avalanch. The extra time and effort she put in were certainly above and beyond. It was a pleasure to work with such a dedicated and talented employee of your company. More

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This is my 8th Criswell car, and another great buying experience. No pressure, no gimmicks , just an honest and fair deal. See Mike Furman for your new Corvette and Dina for service. experience. No pressure, no gimmicks , just an honest and fair deal. See Mike Furman for your new Corvette and Dina for service. More

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Dina Bartolomeo, has always treated me very well. The service has been great. They work with you in understanding what needs to happen and how much it will cost. This is done and then they let you deci service has been great. They work with you in understanding what needs to happen and how much it will cost. This is done and then they let you decide what you want done. No worries! They work with warranty company for you. All you have to do is drop your car off and pick it up when it is done. More

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I called Criswell because they had a good stock of Corvettes and I needed a test drive to decide between automatic and manual. I asked for their Corvette specialist and was referred to Mike Furman. Corvettes and I needed a test drive to decide between automatic and manual. I asked for their Corvette specialist and was referred to Mike Furman. It was an appropriate referral. Mike wasted no time in getting me behind the wheel for a pair of test drives. I hadn’t intended to make a purchase that day, but Mike listened carefully to what I was looking for, did a nationwide search, and came up with a close fit to my specifications at a very desirable price. Four days later, I drove away with the most enjoyable car I’ve ever owned. Mike is highly knowledgeable, professional, and easy to work with. At delivery, he not only briefed me on the details of the car, but also showed me the service facility and process for arranging service, including introduction to the Corvette Service Manager. I may be influenced by the nature of the car that I bought, but I can honestly say that this was the most comfortable auto purchase that I have made in over 40 years. More

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Criswell service personnel continue to set the bench mark. Outstanding Job! Dina Bartolomeo is an excellent service writer. I've been buying my vehicles from Criswell Chevrolet since 1974 and will conti mark. Outstanding Job! Dina Bartolomeo is an excellent service writer. I've been buying my vehicles from Criswell Chevrolet since 1974 and will continue to do so. The sales office, service department and overall superb customer service keeps me coming back More

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This is an extraordinary car dealership. I could not be more surprised and impressed with a team of sales and service personnel. They are well-informed, courteous, friendly, and business-like in their rel more surprised and impressed with a team of sales and service personnel. They are well-informed, courteous, friendly, and business-like in their relationship with their customer. I had a very fair and satisfactory experience trading a very fine car for a new Corvette ZR1. I received proper value for my trade-in, and a good price on the new car as well. The service during and especially after the sale was great. I really enjoyed the assistance of Joey Ryall and Brian Geist in this transaction, and look forward to many more good experiences with such a fine business. More

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These employees are always willing to go the extra mile to help you in any way possible and to give a positive feed back on how things are comming along with your vehicle to help you in any way possible and to give a positive feed back on how things are comming along with your vehicle More

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I drive a Hummer and from the day I purchased this car, this dealership has done a great job servicing it and me. Dina is the best. this dealership has done a great job servicing it and me. Dina is the best. More

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** UPDATE 6/13. Edited Customer Service from 3 to 1 , and ** UPDATE 6/13. Edited Customer Service from 3 to 1 , and Overall Experience from 2 o 1, after the dealer management contacted me to resolve the pro ** UPDATE 6/13. Edited Customer Service from 3 to 1 , and Overall Experience from 2 o 1, after the dealer management contacted me to resolve the problem, then reneged. ** ---------------------------- Sales Experence Great, Service Experence Poor I should point out that my new car buying experience could not have been better with Criswell. I ordered my new camaro on the 1st day of ordering, and entire year before they hit the streets, I have camaro #8 My experience with the Service dept was initially very good, but it deteriorated and now I find myself very unhappy. Criswell even idnoted the BBB inquirey and as a result it took their rating from a D+ down to an F (you can find this on the BBB website) My complaint is two fold. 1) the drivers seat warmer that may never have worked from the beginning, and a rear end noise that I broight in for repair, paid for a repair, and the noise was still there. Regarding the seat. Service was aware of the issue while it was in its warrantee period, but I did not want to bring it in till I had another service to deal with. Criswell did not seem to mind saying they could still fix it after the warrantee period, bit when a simple seat heared turned out to be a ridiculous $1000 they wanted me to then pay half! (for a seat warmer!) I declined, so its still broken. And why would bot the back and bottom warmers be broken (or never worked) at the same time? The 2nd was the rear end noise. I brought in the car ahead of time so service could test drive it. They said they had an idea of what it was and there was a service bulletin on it. I was led to believe it was under warrantee. A few days later I was called and asked to pay $156 to change out the fluid and that would positively fix it. They said its maintenance and needs to be done first. I said I’m a mechanical Engineer and I have a hard time beliving that. The interval for this service is 100,000 miles, and I had apx 53,000. They said the DC area should be considered severe service area and as such the intervial is 59,000 miles. I would need to pay this first. I agreed because they would not touch it otherwise. When it was fixed they told me it had been test driven and all was good. I came in, paid the bill and no sooned had I moved 50 feet in the car, there was the noise! I went and grabbed the service agent Dina and she had the lead mechanic ride with me in the car. He confirmed it was still there, and just started providing excuses. He suggested replacing the brakes. (even though the 50 point inspection showed them to be in allowable limits). He said the tread wear on one tire was more than the other (I had replaced one) . I replied that the noise had been there before the tire change and I did not see how a new one would change the situation. I left in utter disgust with the relivation that they did not have a clue what they were doing over there! I like the Criswell Organization, but this has really left a bad taste in my mouth. More

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I could not be more pleased with both of these folks. Both have provided extremely professional interaction with all needs and questions I may have had. Both have provided extremely professional interaction with all needs and questions I may have had. More

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