Dina Santos
Dina Santos at South Shore Hyundai

Dina Santos | Page 2

SERVICE ADVISOR

South Shore Hyundai

360 West Sunrise Highway
Valley Stream, NY 11581

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4.4
96 Reviews
4.4

96 Reviews

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96 Reviews of Dina Santos

October 05, 2026

Dealership Rating
Employee Rating

Waited 3 hrs to be told the part has to be ordered. Wasn't happy. More

by LORAJ1019
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Oct 05, 2026

South Shore Hyundai responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

October 03, 2026

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I had to wait a while at first for someone to help me but then everything worked ok Everyone was courteous so all in all it was a pretty good experience. More

by Bender63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2026

South Shore Hyundai responded

Knowing that, despite the initial delay, you found our service courteous and positive means a lot to our service department. We’re glad our team could promptly address your Hyundai Tucson’s needs once you were assisted.

October 02, 2026

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Very good service and easy to work with. Good communications and the turnaround time to fix recall was fast. More

by Djblum
Service Price Transparency
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Recommend Dealer
Yes
Oct 02, 2026

South Shore Hyundai responded

Hearing that our communications were clear and the recall repair on your Hyundai Tucson was completed so efficiently means a lot to our service department. We appreciate you choosing us for your service needs, and we look forward to keeping your Tucson in top condition.

September 28, 2026

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Quick convenient appointment. Not a long wait time. Everyone courteous. Clean, comfortable area to wait More

by HELENEN722
Service Price Transparency
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Recommend Dealer
Yes
Sep 29, 2026

South Shore Hyundai responded

Courteous service and a welcoming waiting area are priorities for our service department. We’re glad the service on your Kia Sportage was quick and convenient with minimal wait. Knowing you found our service area inviting means a lot to our team.

September 28, 2026

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I don’t like the service, the venue is too small, they always return my car dirty, any other dealer will car wash and vacuum my vehicle after service, not here, long waits! Not satisfied at all More

by julianosorio13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Isiah Washington

Oct 02, 2026

South Shore Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 26, 2026

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The dealership is nice and clean and very appealing. Very big improvement from the basement where it it was located before. More

by AMERZO
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Isiah Washington

Sep 26, 2026

South Shore Hyundai responded

We’re glad you find our updated service center both clean and inviting. Hearing it’s a major improvement over our former basement location means a lot to our service team.

September 25, 2026

Dealership Rating
Employee Rating

Had a paint malfunction on the doors due to faulty product. Came in for ‘pictures’ to ensure was covered under warranty. Came in two more times for the same thing because pictures were never sent to H More

by kategam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 02, 2026

South Shore Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 22, 2026

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Great work always even when the wait is a bit long , love the progress after. More

by justaylor03
Service Price Transparency
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Recommend Dealer
Yes
Sep 22, 2026

South Shore Hyundai responded

Knowing you appreciate the progress made on your Hyundai Santa Fe Plug-In Hybrid, even when the wait runs a bit long, is very encouraging. Your kind words and five-star rating mean a great deal to our service department.

September 18, 2026

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I love coming to this Hyundai Service Center, Everyone is always so helpful and friendly. Dina was especially nice and took the time to explain everything to me in detail. Getting my loaner car was quick and More

by SAMUELZNG
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 18, 2026

South Shore Hyundai responded

We’re glad the service visit for your Hyundai Palisade felt hassle-free from start to finish. Our team is pleased we could arrange your loaner car quickly, and Dina was happy to explain every detail of your vehicle’s service. Knowing you’d recommend our service department means a lot to our team.

September 14, 2026

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Employee Rating

My complementary service end. I was ready to pay for the service from 10:00am to 12:15pm no one touch my car so I ask for the keys and left. Please take me out of the emails for More

by LAYLEENPIZOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 28, 2026

South Shore Hyundai responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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