Dirk Steffen | Page 21

I was searching for a new Cadillac CTS or BMW 3 series and visited several dealers. My experience at those other dealers was not that great as they were very pushy to upsell to a more expensive car and qu and visited several dealers. My experience at those other dealers was not that great as they were very pushy to upsell to a more expensive car and quickly close a deal without lettig me get to know the car and its features/options. I stopped at Ganley BMW and was pleasantly surprised by the way they do business. It is a much more relaxed environment were I could take my time to learn about the car and the features offered (without being pressurd to buy the first car that I drove), which resulted in leasing a 3 series with the options my wife and I actually wanted. Dirk and Frank clearly spelled out the lease terms and costs without any hidden fees. They actually made the car buying experience enjoyable. I would highly recommend this Ganley dealership for your next BMW. More

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To BMW Corporate, Just a note to let you know how To BMW Corporate, Just a note to let you know how satisfied I was with the sales persons involved, Dirk Steffen, and his brother, Frank Steffen. Di To BMW Corporate, Just a note to let you know how satisfied I was with the sales persons involved, Dirk Steffen, and his brother, Frank Steffen. Dirk was extremely helpful with the purchase of my wife's BMW X-6 lease. He was very attentive and informative. What I liked most about the service that I received from Dirk was that he seemed to "bend over backwards" in terms of making sure that we were more than satisfied when my wife and I left the showroom. I am looking forward to future relationships with this dealership after my current lease ends. I am a very satisfied customer! Best, Ron Chavers 216-219-7478 More

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Had an absolutely great experience with Dirk! He went out of his way and stayed late to ensure we had the level of support necessary to make an educated decision regarding the lease of our new BMW. His commu of his way and stayed late to ensure we had the level of support necessary to make an educated decision regarding the lease of our new BMW. His communication and friendliness was essential in obtaining the exact car we wanted. The Ganley dealership also went out of their way to obtain the car from another dealer in Michigan and have us driving the vehicle prior to 2013! Couldn't have asked for a better experience! More

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Dirk approached us first and made us feel welcomed to their Dealership. He was very patient with us, answering all our questions and getting to know us a bit. Since he was involved with another transa their Dealership. He was very patient with us, answering all our questions and getting to know us a bit. Since he was involved with another transaction instead of making us wait, he introduced us to Brooks Rorapaugh who is very patient, listens, is very, very knowledgeable about their products and spent an incredible amount of time with us. We returned the next day, which was Christmas Eve. They were suppose to close at 2pm however, Brooks and Mike Hall stayed well beyond their closing time with us and even on a Holiday! Then while half way home, Brooks noticed that we had forgotten some of our paperwork. He called us and met us where we were on the road, to hand deliver them to us! Frank Steffen was very friendly to us & even extended his offer of help for me to find information on my past relatives in Germany. Mike Hall explained all of the financial information in detail to us and again stayed late on Christmas Eve for us, just so we could take our new car home that day! Since, I have stopped by the dealership a couple of times, without a scheduled appointment, to have Brooks go over a few things with me a again and he was always available to help me and always very pleasant. Never once, in dealing with Ganley BMW were we made to feel uncomfortable or pressured. Previous to going to Ganley we had went to another dealership... the salesman did not ride with us when we test drove the vehicle (was not a BMW dealership), nor was he very knowledgeable about the equipment on the car. We were very impressed with the knowledge that Brooks of Ganley BMW had and that he rode with us during our test drive explaining and showing us things. More

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Dirk was amazing to work with. So full of energy and willing to work with me to get the best deal, not against. He calls me to make sure I am doing well and if I ever have any concerns he is always wil willing to work with me to get the best deal, not against. He calls me to make sure I am doing well and if I ever have any concerns he is always willing to help (I now live in Wisconsin and cannot stop in if I have a problem). Dirk is new at Ganley but a great salesman to work with. More

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My wife and I had a great experience at Genley BMW. Dirk, Mike and Frank are excellent salesman! They are very knowledgeable, friendly and helpful. Especially we were so impressed by Dirk’s service. He was Mike and Frank are excellent salesman! They are very knowledgeable, friendly and helpful. Especially we were so impressed by Dirk’s service. He was very patiently to explain every feature of the X3 to us and helped us to transfer car insurance and plate from our old car to the new BMW. Mike helped us to make right decision for buying the BMW tire and wheel protection plan. Frank gave us a pretty fair price. Overall, our experience was very positive with Genley BMW. We would highly recommend this dealership to anyone who is looking for buying a BMW! More

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Just received my fifth BMW in 15 years. I have worked with 3 dealerships and have just had my best experiance with Mr. Steffen. He is a true professional, with excellent customer service skills. He made with 3 dealerships and have just had my best experiance with Mr. Steffen. He is a true professional, with excellent customer service skills. He made this last transaction smooth and seamless. More

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From the initial phone contact with Dirk, through the communications proccess onto the final purchase, Dirk and Robert were friendly, enthusiastic and knowledgable. Highly recommended! communications proccess onto the final purchase, Dirk and Robert were friendly, enthusiastic and knowledgable. Highly recommended! More

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We had a wonderful, easy experience, especially considering the tough week that both the dealership and we had without power. Can't say enough nice things about Dirk and Frank and the rest of the considering the tough week that both the dealership and we had without power. Can't say enough nice things about Dirk and Frank and the rest of the staff. More

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Overall I could not be more satisfied with my overall purchasing experience for my new 2012 BMW 528i; from my initial contact through delivery..... Dirk responded to my email inquiry within minutes, indi purchasing experience for my new 2012 BMW 528i; from my initial contact through delivery..... Dirk responded to my email inquiry within minutes, indicating the car I wanted was still there; we scheduled a time to drive it the next day...car and him were both available at time promised. The test drive exceeded all expectations as Dirk took a lot of time explaining all of the features/benefits of the 528 and allowed me to drive it as long as I needed to decide. He is passionate about the BMW brand and it shows in his sales presentation and knowledge about BMW. The negotiation process was very smooth and within minutes we had a deal. Dirk addressed my follow up calls within minutes as well. The GM, Frank, was also very friendly and pleasant to deal with, as was the finance manager. The car was ready for delivery right when promised and was spotless. Without question, all of my future BMW purchases will be at Ganley and with Dirk. More

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