Dominic Thornton
Dominic Thornton at Westside Lexus

Dominic Thornton | Page 11

Financial Services Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.9
118 Reviews
4.9

118 Reviews

Write a Review

Dealership Experience

3 yrs, 11 mos

118 Reviews of Dominic Thornton

June 24, 2021

Dealership Rating
Employee Rating

Dom went above and beyond for us at Westside Lexus. We came in close to closing time and he was willing to stay after hours to give us options and test drive the vehicle. Thank you Dom for you service! Lo More

by Brenda Silva
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JT Teodoro

Jun 25, 2021

Westside Lexus responded

Thank you, Brenda, for leaving us a review! We're thrilled to hear that Dom was such a pleasure to work with throughout the purchase of your vehicle. On behalf of everyone at Westside Lexus, safe travels!

June 21, 2021

Dealership Rating
Employee Rating

Smooth running operation, great customer service, knowledge and helpful sales and service personnel. More

by CHRISTY.MYERS_515
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nam Pham, Josef Kalmus - polite/helpful

Jun 21, 2021

Westside Lexus responded

Thank you for the positive review, Christy! All of us here at Westside Lexus sincerely appreciate it. Drive safe and come back soon!

June 17, 2021

Dealership Rating
Employee Rating

Nice... please add some snacks for your elite customer in the lounge area. At a premium dealership the 'customer overall experienced matters. YOU HAVE ROOM TO UPLIFT THERE More

by raj.karmakar@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anil Sharma

Jun 18, 2021

Westside Lexus responded

Thank you for this feedback, Raj! We are always looking for ways to improve the customer experience, and we appreciate you taking the time to share. If there is anything more we can do to assist you, please feel free to give me a call directly. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

June 10, 2021

Dealership Rating
Employee Rating

Salespersons are too talented. I accepted a not-too-good deal but hated to see wife go home without the car she wanted. Might work out. More

by Smr
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Manuel Gomez , Nam Pham

Jun 11, 2021

Westside Lexus responded

I'm sorry to hear that you aren't completely satisfied with your recent purchase. I would like to touch base with you regarding your concerns and offer my assistance if possible. I won't be able to find your contact information from this review, so please consider giving me a call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

June 03, 2021

Dealership Rating
Employee Rating

I had a great experience. The salesman man was very helpful. He explained everything about the vehicle we got. The finance made my deal come through. Great dealership I will only be buying future vehic More

by AECROBLES08
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Chau

Jun 03, 2021

Westside Lexus responded

We pride ourselves on delivering a straightforward and seamless experience for our guests and are thrilled you had a positive visit with us. Thank you for choosing Westside Lexus and we hope to enjoy the new ride. Take care!

May 19, 2021

Dealership Rating
Employee Rating

Great salesman Dom. that helped me get my Lexus at a reasonable price. However, was not thrilled when the dealership/ Finance told me I had to finance through Lexus at a much higher rate to get the Col More

by gdbhpd
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JT Teodoro , Dom. Went above and beyond to help me get the vehicle at a reasonable price

May 20, 2021

Westside Lexus responded

While it is great to hear that Dom was able to assist with your purchase, the rest of your feedback is disappointing to read. We want the most for our guests, and it is never our intention to inconvenience or mislead them. I would appreciate the chance to speak with you to see if there is anything I can do to help straighten things out. If you are interested in having that conversation, please do not hesitate to give me a call. Thank you, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

May 13, 2021

Dealership Rating
Employee Rating

Beautiful showroom and friendly people! Salesperson was absolutely personable and knowledgeable. Greeted politely when I arrived but the process was way too long. There 6 hours! More

by deborahsaulsberry
Friendliness
Price
Recommend Dealer
Yes
May 14, 2021

Westside Lexus responded

We really appreciate your positive feedback about our team. We are sorry to hear that the process took longer than anticipated and it is disappointing that we caused any inconvenience. If there is anything we can assist you with going forward, please don't hesitate to reach out. Thank you from all of us at Westside Lexus and safe travels in your new car!

May 14, 2021

deborahsaulsberry responded

Thank you!

May 12, 2021

Dealership Rating
Employee Rating

An absolutely wonderful experience from beginning to end. Polar opposite from my experience buying my GS from Sterling McCall! Two hours from the time we sat down with Dom until we finished with Nam and we d More

by tl
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nam Pham

May 12, 2021

Westside Lexus responded

We're flattered and delighted to hear your buying experience at Westside Lexus was exceptional. That's what we strive for! We'll be sure to pass your compliments along to Dom and Nam for getting you set up with your new vehicle in no time - we hope it exceeds your expectations! Thank you for doing business with our team and see you next time!

May 04, 2021

Dealership Rating
Employee Rating

I have never experienced such a high level of customer service and professionalism. I would highly recommend West Side Lexus to all my family, friends and colleagues. More

by Tania.impastato
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JT Teodoro

May 04, 2021

Westside Lexus responded

Tania - What a wonderful review! It really means a lot that you would recommend Westside Lexus to your friends and family, and we appreciate you trusting us with your business. Happy travels in your new vehicle!

April 28, 2021

Dealership Rating
Employee Rating

Very easy to deal with. Very eager to make sure you get great service and truly want to make you happy on every aspect. Will purchase again because of that. More

by mikt9004
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anil Sharma

Apr 28, 2021

Westside Lexus responded

Hi! We're so happy to hear that you had a great experience at Westside Lexus. It's our goal to make the sales process as simple and hassle-free as we can! Enjoy your ride, and we hope to see you again in the future!

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