Dominic Thornton
Dominic Thornton at Westside Lexus

Dominic Thornton

Financial Services Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.8
191 Reviews
4.8

191 Reviews

Write a Review

Dealership Experience

5 yrs, 1 mo

191 Reviews of Dominic Thornton

July 18, 2025

Dealership Rating
Employee Rating

It was an excellent experience. We really appreciated the professionalism of our sales representative as well as our representative in the Finance Department. I would highly recom More

by stfidgeta
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Rick Tatum

Jul 21, 2025

Westside Lexus responded

Thank you for recommending Westside Lexus! We are delighted that you had such a positive experience with our team, and we hope to work with you again in the future.

July 15, 2025

Dealership Rating
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Great service from the Lexus. Jay Brown was excellent, made us comfortable, patient and provided helpful suggestions that led us to a purchase of the vehicle. More

by George
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Jay Brown

Jul 15, 2025

Westside Lexus responded

George, this feedback made our day! We are thrilled that Jay went above and beyond to assist you at Westside Lexus and we will give him a shoutout for a job well done. Thank you for your business and congratulations on your new car!

July 15, 2025

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Jay Brown was the best! He represents Lexus well! Also, Dominic was super funny and informative. The overall experience was great thanks to Jay & Dom! More

by trevorlyn.gonzales
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jay Brown

Jul 15, 2025

Westside Lexus responded

We are thrilled that Jay, Dominic, and the team made your visit so positive! Thank you for choosing Westside Lexus and for sharing your experience. Safe driving ahead!

July 12, 2025

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Steve is awesome and incredibly helpful. The process was smooth in identifying a car. We have purchased all our Lexus from Steve. The transition of learning the auto was smooth..... Scott B More

by M.BUNCH
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Steve Machann, Scott Bissonett

Jul 14, 2025

Westside Lexus responded

Thank you for sharing this glowing review of Steve, Scott, and the team! We appreciate your continued business, and we hope to welcome you back to Westside Lexus in the future. Have a wonderful day!

July 01, 2025

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Mr. Keener my Sales Rep was a pleasure to deal with. He made my experience at Westside worth the trip. I can't say enough good things about him. Professional and knowledgeable. More

by masterson1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lurie Keener, Alex Ponce

Jul 02, 2025

Westside Lexus responded

We're overjoyed to hear that Lurie made your experience at Westside Lexus so positive and worthwhile! Our team takes pride in providing professional and knowledgeable service, and it's great to know we hit the mark for you. Thank you for sharing this feedback!

June 27, 2025

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All employees of the dealership worked together to make the car buying experience as pain free as possible. They were all knowledgeable, pleasant and competent More

by Mickey
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Cohen, Adam Nguyen

Jun 30, 2025

Westside Lexus responded

Mickey, we're delighted to hear that our team at Westside Lexus made your car buying experience smooth and enjoyable. Thanks for the kind words!

June 26, 2025

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Employee Rating

The finance team personnel Dominic Thornton was rude to me and gave bad customer service once car sold the communication was poor from sales agent too. More

by SS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Christian Davidson, Shawn An , Paul Carson and Christian Davidson were nice and helped me

Jun 26, 2025

Westside Lexus responded

I'm sorry to hear about your experience with our finance and sales teams. We strive for excellent customer service, so it's disappointing to learn we fell short in this instance. We will be sure to address this with the team. Please feel free to reach out if you'd like us to address any specific concerns or discuss further. Thank you, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

June 08, 2025

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It was a good experience. Mr. Shekhar was very patient and helpful. Overall a great experience! More

by m.sassan
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shekhar Shroff

Jun 10, 2025

Westside Lexus responded

We are glad to hear that Mr. Shekhar provided excellent support. Thanks for choosing Westside Lexus!

June 04, 2025

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Employee Rating

John was responsive, knowledgeable and very easygoing. His customer service was outstanding and he was able to provide me with the information that I needed to purchase the vehicle that best suited me. Jo More

by Celena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shannon George, John Loving

Jun 04, 2025

Westside Lexus responded

Celena, we're delighted to hear that John provided such outstanding service at Westside Lexus! It's great knowing he's been there for you even after your purchase. Enjoy your new vehicle and feel free to reach out if you need anything else!

June 01, 2025

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Employee Rating

Alex Ponce was FANTASTIC! ! We came to buy a trade in and asked many questions to Alex. He gave us useful information about choices… and we decided to buy a new Lexus TX . More

by doctorparedes
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Andrew Nagler, Alex Ponce , Josh Cathcart

Jun 03, 2025

Westside Lexus responded

We're delighted to hear that Alex provided such exceptional service during your visit to Westside Lexus! It's wonderful that he could assist you with all your questions and help you find the perfect new Lexus TX. Thank you for sharing this fantastic feedback, and enjoy your new vehicle!

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