Don Bay | Page 6

Great Professionals I'm been doing business with this group for over 13 years because they are professional, service is excellent and they are ethical. Thank you I'm been doing business with this group for over 13 years because they are professional, service is excellent and they are ethical. Thank you More

by rickmestre Verified Customer Verified Customer

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Good Job You did a real good job. Keep the the good work. Hope I don't need to see you again until my next oil change. You did a real good job. Keep the the good work. Hope I don't need to see you again until my next oil change. More

by Protts1961 Verified Customer Verified Customer

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Just kept at it until I was happy ( not easy to do lol) thru to the end of ordeal. I got the truck that I wanted thru to the end of ordeal. I got the truck that I wanted More

by chagen1 Verified Customer Verified Customer

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In and out....pleased !!! All the way back in 2016 working with John Zensen in sales was painless...just last Thursday I needed a lot of service work done and had a transmissi All the way back in 2016 working with John Zensen in sales was painless...just last Thursday I needed a lot of service work done and had a transmission leak on top of everything....Mr. Kircher was very helpful and even had a rental car waiting for me...The mechanics did a great job getting me finished in one afternoon....A great team has been assembled at Jim Butler...I'll be back....Randall Wootten More

by rand3 Verified Customer Verified Customer

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Service writer Mike Johnson has always exceeded expectation and does a great job in getting the car in and out. Dealership always clean and neat expectation and does a great job in getting the car in and out. Dealership always clean and neat More

by WINKSJW Verified Customer Verified Customer

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Everything went so good. Ed Kirk was great and he helped with everything that we wanted in our Blazer. Thank you so much Ed!! We will be back one day! with everything that we wanted in our Blazer. Thank you so much Ed!! We will be back one day! More

by birdhouselady32 Verified Customer Verified Customer

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Great service, friendly staff and at a great price . Highly recommend this dealership for all your needs whether it be sales, service or the parts department!!! Highly recommend this dealership for all your needs whether it be sales, service or the parts department!!! More

by jzensen0 Verified Customer Verified Customer

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service was wonderful Kayla, was absolutely wonderful, treated us soooo good, we deal with her, the most, unless we deal with don personally , they never have kayla name on Kayla, was absolutely wonderful, treated us soooo good, we deal with her, the most, unless we deal with don personally , they never have kayla name on here More

by carolannbuecker Verified Customer Verified Customer

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Service Work Was having issues with a touch screen radio on a SRX. Had to order a pert late in the day. Had the part by noon and was out the door in time to make d Was having issues with a touch screen radio on a SRX. Had to order a pert late in the day. Had the part by noon and was out the door in time to make dinner. Lovely experience More

by jimholdenried Verified Customer Verified Customer

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Terrible experience I spoke with the service department about my vehicle having some motor issues. I asked if the vehicle was under any kind of warranty. Mandy the person I spoke with the service department about my vehicle having some motor issues. I asked if the vehicle was under any kind of warranty. Mandy the person I spoke to asked me what kind of issues the car was having and for my vin number so she could check on warranties. She informed me that if it was an internal issue with the motor that it would be covered. I made an appointment to have a diagnostics performed. A few days later the service manager Bill calls and informs me that there is no warranty on the vehicle. (I would’ve never had the car towed to their dealership had I known this). So I call the service department to CANCEL the diagnostic check. The person I spoke with understood what I was wanting to do and I repeatedly told her I DO NOT want this done, and I will have the vehicle towed within a few days. A few days go by and the service manager Bill calls me to inform me that they are finished with the diagnostic check that I canceled...... I told bill that I canceled that appointment and don’t feel that I’m responsible for paying for it. He very rudely tells me that I didn’t cancel the appointment and that I should have asked for him personally to cancel the appointment. So he tells me that if I can’t remember who I talked to that there is nothing he can do about it. He said he would look through their call logs to see if I made a call to cancel it. A few more days go by and I hadn’t heard from Bill so I send a tow truck to pick up my vehicle. Bill refuses to release the vehicle without payment. The tow truck company informs me of this so I call and speak to Bill. He tells me that he looked through the call logs and couldn’t find where I made the call ( I have the call in my call logs) so obviously he never checked. Then very rudely tells me that the lady I spoke to about canceling the appointment “is very good about writing things down and leaving notes” so I must be lying about this. So I asked to speak with someone else about this. He refused to let me speak with anyone else and stated that I “had reached the big guy, no ones over me, everything goes through me”. So at this point I felt it easier to give the big guy his $155.00 then to continue to argue seeing that I needed my vehicle. So overall it was a terrible experience all around from being misinformed about warranties, not having my appointment canceled, to Bill calling me at 8pm to tell me I need to remember who I talked to or I’m stuck with the bill. But Jim Butler Chevrolet made $155.00 so I guess it’s worth it to them. More

by BRANDONJOYCE1 Verified Customer Verified Customer

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