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Don Bay
Don Bay | Page 6
Chief Operations Officer
Jim Butler Chevrolet
759 Gravois Bluffs Blvd
Fenton, MO 63026
75 Reviews
75 Reviews
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75 Reviews of Don Bay
March 02, 2020
In and out....pleased !!! All the way back in 2016 working with John Zensen in sales was painless...just last Thursday I needed a lot of service work done and had a transmissi All the way back in 2016 working with John Zensen in sales was painless...just last Thursday I needed a lot of service work done and had a transmission leak on top of everything....Mr. Kircher was very helpful and even had a rental car waiting for me...The mechanics did a great job getting me finished in one afternoon....A great team has been assembled at Jim Butler...I'll be back....Randall Wootten More
by rand3
Verified CustomerOther Employees Tagged: John Zensen, Doug Kircher in service
February 28, 2020
Service writer Mike Johnson has always exceeded expectation and does a great job in getting the car in and out. Dealership always clean and neat expectation and does a great job in getting the car in and out. Dealership always clean and neat More
by WINKSJW
Other Employees Tagged: Stacey Thornton , Mike Johnson, Scott Johnson, None
February 26, 2020
Everything went so good. Ed Kirk was great and he helped with everything that we wanted in our Blazer. Thank you so much Ed!! We will be back one day! with everything that we wanted in our Blazer. Thank you so much Ed!! We will be back one day! More
by birdhouselady32
Other Employees Tagged: Kim Hausmann, Stacey Thornton , Ed Kirk
February 10, 2020
Great service, friendly staff and at a great price . Highly recommend this dealership for all your needs whether it be sales, service or the parts department!!! Highly recommend this dealership for all your needs whether it be sales, service or the parts department!!! More
by jzensen0
Other Employees Tagged: Tim Rhame, Kim Hausmann, Mike Zarlingo, Stacey Thornton , Alex Cox, Mike Gray, Scott Johnson, Mike Marshall, John Zensen
February 07, 2020
service was wonderful Kayla, was absolutely wonderful, treated us soooo good, we deal with her, the most, unless we deal with don personally , they never have kayla name on Kayla, was absolutely wonderful, treated us soooo good, we deal with her, the most, unless we deal with don personally , they never have kayla name on here More
by carolannbuecker
Other Employees Tagged: kayla ( in the back, service)
December 26, 2019
Service Work Was having issues with a touch screen radio on a SRX. Had to order a pert late in the day. Had the part by noon and was out the door in time to make d Was having issues with a touch screen radio on a SRX. Had to order a pert late in the day. Had the part by noon and was out the door in time to make dinner. Lovely experience More
by jimholdenried
Other Employees Tagged: Stacey Thornton , Mike Johnson, John Zensen, Matt the service technician
December 12, 2019
Terrible experience I spoke with the service department about my vehicle having some motor issues. I asked if the vehicle was under any kind of warranty. Mandy the person I spoke with the service department about my vehicle having some motor issues. I asked if the vehicle was under any kind of warranty. Mandy the person I spoke to asked me what kind of issues the car was having and for my vin number so she could check on warranties. She informed me that if it was an internal issue with the motor that it would be covered. I made an appointment to have a diagnostics performed. A few days later the service manager Bill calls and informs me that there is no warranty on the vehicle. (I would’ve never had the car towed to their dealership had I known this). So I call the service department to CANCEL the diagnostic check. The person I spoke with understood what I was wanting to do and I repeatedly told her I DO NOT want this done, and I will have the vehicle towed within a few days. A few days go by and the service manager Bill calls me to inform me that they are finished with the diagnostic check that I canceled...... I told bill that I canceled that appointment and don’t feel that I’m responsible for paying for it. He very rudely tells me that I didn’t cancel the appointment and that I should have asked for him personally to cancel the appointment. So he tells me that if I can’t remember who I talked to that there is nothing he can do about it. He said he would look through their call logs to see if I made a call to cancel it. A few more days go by and I hadn’t heard from Bill so I send a tow truck to pick up my vehicle. Bill refuses to release the vehicle without payment. The tow truck company informs me of this so I call and speak to Bill. He tells me that he looked through the call logs and couldn’t find where I made the call ( I have the call in my call logs) so obviously he never checked. Then very rudely tells me that the lady I spoke to about canceling the appointment “is very good about writing things down and leaving notes” so I must be lying about this. So I asked to speak with someone else about this. He refused to let me speak with anyone else and stated that I “had reached the big guy, no ones over me, everything goes through me”. So at this point I felt it easier to give the big guy his $155.00 then to continue to argue seeing that I needed my vehicle. So overall it was a terrible experience all around from being misinformed about warranties, not having my appointment canceled, to Bill calling me at 8pm to tell me I need to remember who I talked to or I’m stuck with the bill. But Jim Butler Chevrolet made $155.00 so I guess it’s worth it to them. More
by BRANDONJOYCE1
Other Employees Tagged: Tim Rhame, Doug Darr, Kim Hausmann , Alex Cox, Mike Johnson, Mike Marshall, Melissa Perez, Ardi Zegullaj, John Zensen
November 27, 2019
Awesome Tony Palmer is an excellent guy. He worked hard to get the deal that I was comfortable with. I will be back to visit him in the future. Tony Palmer is an excellent guy. He worked hard to get the deal that I was comfortable with. I will be back to visit him in the future. More
by dongo4th1
Other Employees Tagged: Tony Palmer, Mike Zarlingo
October 07, 2019
Always on point I have had my vehie serviced at Jim Butler Chevrolet multiple times and they do the job right I highly recommend the dealership and staff I have had my vehie serviced at Jim Butler Chevrolet multiple times and they do the job right I highly recommend the dealership and staff More
by jzensen0
Other Employees Tagged: Tim Rhame, Doug Darr, Kim Hausmann, Mike Zarlingo, Stacey Thornton , Alex Cox, Mike Marshall
September 09, 2019
horrible I went in for a simple oil change and was told the plug had been put in to tight and said I needed a whole new oil pan and it would cost me $500.00. I went in for a simple oil change and was told the plug had been put in to tight and said I needed a whole new oil pan and it would cost me $500.00. I had my car towed to the place that had last done my oil change and they said it just needed a new plug!!!! Dobbs replaced the plug, done the oil change and even payed for my tow. I will never use Jim Butler again. PS I also had a coupon and they said GM printed them and they would not honor them and to notify GM. The coupon was for a $49.99 oil change (excluded synthetic) but that's all Jim Butler does!!!! One of the cashiers went in to talk to the service manager and he wouldn't even speak to me. Hope you print for all to see!!! More
by batorretta
Other Employees Tagged: I didn't see the employee that I worked with
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