Don Bay
Don Bay at Jim Butler Chevrolet

Don Bay | Page 7

Chief Operations Officer

Jim Butler Chevrolet

759 Gravois Bluffs Blvd
Fenton, MO 63026

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4.1
78 Reviews
4.1

78 Reviews

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78 Reviews of Don Bay

November 27, 2019

Dealership Rating
Employee Rating

Awesome Tony Palmer is an excellent guy. He worked hard to get the deal that I was comfortable with. I will be back to visit him in the future. More

by dongo4th1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Palmer, Mike Zarlingo

Nov 27, 2019

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we look forward to working with you again!

October 07, 2019

Dealership Rating

Always on point I have had my vehie serviced at Jim Butler Chevrolet multiple times and they do the job right I highly recommend the dealership and staff More

by jzensen0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Oct 08, 2019

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

September 09, 2019

Dealership Rating

horrible I went in for a simple oil change and was told the plug had been put in to tight and said I needed a whole new oil pan and it would cost me $500.00. More

by batorretta
Customer Service
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: I didn't see the employee that I worked with

Sep 10, 2019

Jim Butler Chevrolet responded

Thank you for sharing your experience with us, Beverly. We are happy to clear up the confusion regarding your visit with us. The plug for the oil pan was stripped from your previous visits with Dobb's. We informed you that you would be able to get the repairs done here and take the bill to Dobb's for reimbursement. When Dobb's was contacted regarding this, they came and picked up the vehicle and did the repairs, as it was their fault that the problem occurred. We understand the frustration with the oil change coupon. We get frustrated with that as well, since we do not send those out; GM does. We have informed them that these coupons are problematic and we do apologize on their behalf. It is correct that we only use synthetic on your vehicle, because that is the kind of oil that it requires, per GM. If you would like to discuss further, please feel free to reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017.

July 10, 2019

Dealership Rating
Employee Rating

Jim Butlers Mechanics Take Forever We were told our thermostat would be put in and done by Tuesday at the latest so we dropped our car off the Friday before Monday. We call Tuesday and More

by amberloane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Tim Rhame, Doug Darr, Kim Hausmann, Mike Zarlingo, Stacey Thornton , Alex Cox, Mike Johnson, Mike Marshall, Melissa Perez, I didn’t work with any these employees they just made me pick ten employees I worked with. I only walked with Mike Johnson and the Main service manager

Jul 10, 2019

Jim Butler Chevrolet responded

Thank you for sharing your experience with us. We understand your frustration with things not being done as quickly as either of us would have liked. Part of the delay may have been that we do not have Journeyman technicians (the level of trained mechanic that was needed to do your repairs) on the weekends. So, while your vehicle was here, it was not able to be worked on until we had a Journeyman available. Electronic problems can take quite a long time to diagnose, as there can be many causes to a single problem. There are literally thousands of wires and components that need to be checked, and we're glad we were so thorough and found the additional components needed to get your vehicle running safely. We do apologize for the additional wait, but we're glad we were able to make sure your vehicle was returned to you in the best possible condition. We hope your next visit with us is less complex so things go faster for you. Safe travels!

May 01, 2019

Dealership Rating

Great and friendly service Bill Timmins always makes my visits easy and is extremely knowlegable with any questions I may ask. No issues and I don't feel pressured into getting More

by thomas.stockmann.87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Rhame, Doug Darr, Kim Hausmann , Alex Cox, Mike Johnson, Mike Marshall, Melissa Perez, Tyler Sparks, Bill Timmons

May 06, 2019

Jim Butler Chevrolet responded

Thank you so much for your kind words, Mr. Stockmann. We really appreciate you taking the time to share your experience with us- and we agree, Bill is truly an asset to our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

January 24, 2019

Dealership Rating
Employee Rating

Super awesome experience!! Love love love this dealer!! They made my buying experience easy and quick from start to finish. Would absolutely shop here again. Really can’t say en More

by jshelleyj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Darr, Mike Zarlingo , Alex Cox

Jan 24, 2019

Jim Butler Chevrolet responded

Thank you so much for your kind words and your business!! We think you're awesome too! <3 We look forward to seeing you next time!

December 04, 2018

Dealership Rating
Employee Rating

Thank for you service Mike. Gave me great service and work to get the new car I could not ask for a better salesmen I would recommend Jim Butler More

by Wilder1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Gray, Mike Johnson, Bryan Steele

Dec 04, 2018

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

December 03, 2018

Dealership Rating
Employee Rating

The Sold Salesman So Robert (myself) did an amazing job picking out the right vehicle for me! With the quick and easy process of purchasing a car I will be referring ev More

by rmason21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Darr, Mike Zarlingo , Dan Albertsmeier, Alex Cox, Robert Mason

Dec 03, 2018

Jim Butler Chevrolet responded

Thank you for your 5-star review and for being a part of the Jim Butler Family, Robert! We look forward to helping you with many more vehicles in the future. Safe travels!

November 19, 2018

Dealership Rating
Employee Rating

Everything fixed and covered under warranty. No issues. Kim is great to work with. Had issue with heated seat not working. They also covered the rental through the warranty. More

by royfry87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Palmer, Kim Hausmann

Nov 19, 2018

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

November 13, 2018

Dealership Rating
Employee Rating

As advertised, Powerhouse Sales & Service I can't say enough about how I'am treated as a customer of Jim Butler Chevrolet, from the time I purchased thru my schedule service appointments, they More

by exhibits02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Hausmann , Alex Cox

Nov 13, 2018

Jim Butler Chevrolet responded

Thank you for such a great review! We work really hard to offer the best deals in the best possible environment, so we’re happy to see that reflected on your experiences with us throughout the dealership! We are always here to help.

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