Don Brown | Page 31

Great dealership Chris Fitzgerald and Don Brown were great to work with on our car purchases. No BS, no haggling, I could trust them entirely. Something that can't b Chris Fitzgerald and Don Brown were great to work with on our car purchases. No BS, no haggling, I could trust them entirely. Something that can't be said about many in this business. Got a great deal on a great car. More

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NEW LEASE PURCHASE My experience at Malouf was very enjoyable. Don Brown and Chris Fitzgerald were very professional and knowledgeable from beginning to end. I will re My experience at Malouf was very enjoyable. Don Brown and Chris Fitzgerald were very professional and knowledgeable from beginning to end. I will recommend them and the dealership to all of my friends and family. More

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Painless Purchase Last weekend, my husband and I went looking for a new car. We met with a young man, Flavio, who was so patient and showed us everything we wanted to s Last weekend, my husband and I went looking for a new car. We met with a young man, Flavio, who was so patient and showed us everything we wanted to see- from different makes and models to how to work each and every button in those new vehicles. We took a test drive in an Explorer and Escape. Loved them both. We ended up leasing a brand new Explorer. There was no uncomfortable haggling over prices. We had a number in mind, and they helped us make that number a reality. The finance man was just as quick and painless. Everyone there made us feel very much at ease. We will definitely be going back to Malouf and recommending them to others. More

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Returning again I have been a Malouf ford customer since 1994 and have returned often to release or purchase a new ford. I will return in three years time as well. I have been a Malouf ford customer since 1994 and have returned often to release or purchase a new ford. I will return in three years time as well. More

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Leasing a vehicle I have been a previous customer of Malouf. Once again they could not have been more professional and courteous. My sales rep quickly understood my re I have been a previous customer of Malouf. Once again they could not have been more professional and courteous. My sales rep quickly understood my reason for coming in and made me aware of the available incentives/offerings. I was able lease a higher end vehicle for the same price that I'd been paying on my previous lease. Everything worked out great and I could not have been more satisfied. More

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A smooth purchase. It was a very easy and pleasant transaction. We found and bought a car within 25 minutes. The salesman, Chris Fitzgerald was very helpful and infor It was a very easy and pleasant transaction. We found and bought a car within 25 minutes. The salesman, Chris Fitzgerald was very helpful and informative;. The business portion moved quickly and efficiently. We bought an Escape and are very pleased with our purchase. More

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When professionalism means something Don Brown has a great operation running from Don to Dino to Chris Fitzgerald a group of professionals who know how to treat customers-- I have been go Don Brown has a great operation running from Don to Dino to Chris Fitzgerald a group of professionals who know how to treat customers-- I have been going there for my 7 th vehicle--always well done!!! More

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Not Happy I was brought in this dealership by a friend who highly reccommended this dealership. I came to table with some difficulties however nothing that bad I was brought in this dealership by a friend who highly reccommended this dealership. I came to table with some difficulties however nothing that bad. I was shown a car, told everything was going to work out and to go home and relax. Come Monday I spent most of my day on email with the sales, and constantly asking to provide document after document only for each time I provided a document I was told "not good enough." Short of me being told that I couldn't get a loan or a car in my name I knew where this was going. At the end of day 2 I was finally told that there was just nothing they could do fo rme but to come back in a few weeks if your circumstances change. That does me nothing when I don't have a car now. The very next day I was introduced to another Ford Dealership and that Sales Manager heard everything I told him, I told him the entire story. In 2 1/2 hrs I was approved, in my name, traded in the car and walked away with a few thousand dollars I was shocked. How could the same car company but different dealerships comes up with totally different answers, totally different exsperiences. I was shocked. I highly reccomend to use Lester Glenn down in Ocean, NJ it is worth the drive, especially when your credit is not "perfect" or don't have a credit score of anything less that 750. You will not be treated fairly and you will be strung along. I don't blame the sales rep who helped I blame the in-exsperienced credit manager and sales manager not standing by there words especially when they were told the story from the beginning. More

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Fat & Happy So in the market for a new pick-up, and purchased my last American truck back in 2000 from Malouf and since Malouf contributes to some of our local or So in the market for a new pick-up, and purchased my last American truck back in 2000 from Malouf and since Malouf contributes to some of our local organizations in town they were first on my list. During my first visit I test drove a new f150 and explained I was awaiting details to be released on the new Nissan Titan and would be wrapping up my decision in November, I was also very pleased to find Don & Dino and passed on my regards. Ok, now it's November, I stopped in and headed over to see Don & Dino since to my surprise no one ever reached out to me and Don greeted me with a comment like well we thought you were buying a Nissan and I explained its a flop so he looked at my trade and I could see that he was very busy so I suggested he contact me during the week, and went on to inform Don & Dino we have a good friend who is part owner of a Ford dealership in the Harrisburg area and was sharing with them that their allocation with Ford can get them better priority immediately Dino started laughing at me, and Don tells me that if I purchase outside of the State Malouf will not service us. So a few days go buy and no return or follow up call again. I emailed Brain a salesman I meet outside who took another two days to get back and just responded with buy the truck at American Ford or Pa. honestly that was fine, since in the end I ordered the truck locally. Ironically I met friendly sales manager from American Ford flying back on a recent flight and ended up paying more to buy it locally. And in the end, I am disappointed that as a local resident and repeat customer it means nothing to the mgmt team at Malouf. I am sucker, for a handshake cup of coffee.....make me feel like a king and my wallet opens up! Since my experience I've learned of three more local friends including local police officers who have had identical experiences recently at Malouf. I have also learned Ford does offer certain priorities dates to dealers with status priority 10 orders which can be moved to priorty 1 in their order banks especially franchises with trucks held in Dearbon for missing parts reasons, which is currently around 28.000 F150's being held to go back through the assembly line due to missing back ordered parts. Ford also informed me that no dealer can refuse your service due to where you purchased the vehicle. Since American Ford provides loaners we will happily return to them for all our future service needs. As Don mention Malouf customers come first, so clearly I would always be last in for service, if not refused. My review is surely an isloated one, as my previous purchasing experience was positive. Being in sales I know dealing with customers day in and day out is daunting, but following up and going out of your way for local customers is crucial to yours success, unless of course you're fat & happy, and then it's time to give back or pay it toward or move on. More

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Another Great Car Buying Experience I needed to buy a replacement of my 2008 Ford Fusion due to it being "totaled" by a careless learning driver as it was parked in front of my house. I needed to buy a replacement of my 2008 Ford Fusion due to it being "totaled" by a careless learning driver as it was parked in front of my house. My visit to "Malouf Ford Dealership" resulted in buying a new 2016 Ford Fusion with enhanced features. I was aided by a team of professionals with their personal touch. More

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