Don Yu

This has been, by far, the worst dealership experience I’ve ever had — from start to finish. When I first purchased my vehicle, it took multiple visits over several days because the dealership couldn’t I’ve ever had — from start to finish. When I first purchased my vehicle, it took multiple visits over several days because the dealership couldn’t locate key items like my title and license plate. That should have been the first red flag. On the financial side, I was charged $4,700 for a warranty I was told was active. In reality, the warranty was never applied. For 23 months, I paid interest on that $4,700 at a 9.31% rate, totaling $5,149.96, for a warranty that didn’t even exist. To make matters worse, I went in for a small windshield chip repair that should have been covered under the warranty (coverage up to 6-inch cracks from my understanding). They turned me away, saying I didn’t have warranty coverage. That chip later turned into a full crack — costing me $1,200 out of pocket. After trading in my car, the dealership in Ann Arbor (who were excellent) advised me to check on any possible refunds. That’s when I discovered the warranty was never applied in the first place. When I went back to Suburban Toyota of Farmington Hills, I was told someone at the “other dealership” must have canceled it — which was factually impossible since it was never activated to begin with. Even after multiple in-person visits, phone calls, and emails, I received no help. Only after contacting Toyota Brand Engagement did I get a call from a manager within 15 minutes, promising I’d receive my refund within three days. It’s now been over three weeks, and I still haven’t received a refund or even an update. I’ve reached out to Don and several other employees multiple times with zero response. The lack of communication, transparency, and accountability here is absolutely unacceptable for a Toyota dealership. I am now filing a formal complaint with Toyota Corporate and the Better Business Bureau, and I will be sharing my documented experience to ensure others are aware of how this dealership operates. Suburban Toyota of Farmington Hills has shown zero integrity, zero professionalism, and zero regard for customer trust. Avoid this dealership at all costs — they’ll take your money, ignore you, and leave you fighting for what’s rightfully yours while gaslighting you to think its not them its someone else. More

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This was a very professional and helpful dealership. I would recommend Suburban Toyota to anyone. Don Yu is simply amazing and has an awesome personality. Thank you Don for your help and guidance. I would recommend Suburban Toyota to anyone. Don Yu is simply amazing and has an awesome personality. Thank you Don for your help and guidance. More

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I had a great experience working with Don. He was kind, helpful, and never pushy. He took the time to understand what I needed, answered all my questions, and made the whole process smooth and He was kind, helpful, and never pushy. He took the time to understand what I needed, answered all my questions, and made the whole process smooth and stress-free. I highly recommend Don if you're looking for a positive car buying experience. More

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I was referred to Don by a family member and I would refer him to anyone buying a new vehicle. I have limited time to be able to make in person appointments and Don was able to make everything easy and refer him to anyone buying a new vehicle. I have limited time to be able to make in person appointments and Don was able to make everything easy and laid out over the phone and via email, which was perfect for me. He was able to answer all my questions and even after I bought the vehicle, he was still responsive to questions I forgot to ask. More

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Don and Issa were very helpful. They gave me beneficial information. I recommend them. Thanks They gave me beneficial information. I recommend them. Thanks More

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Don was great from day one and even though his dealership wasn’t able to secure me a car in the timeframe I needed it, I would absolutely have loved to purchase from Don. My husband and I are both disappoint wasn’t able to secure me a car in the timeframe I needed it, I would absolutely have loved to purchase from Don. My husband and I are both disappointed that we weren’t able to give him our business this time but vow to come back to Don for our next purchase in 2-3 yrs. He was extremely personable and seemed very genuine in all of his interactions with us. He tried extremely hard to make something happen for us and we greatly appreciated that about him. If ur looking to buy from someone down to earth, who seems very honest and caries about your needs/wants, then go see Don. He’s your guy! The younger gentleman that he was training was also very helpful and seemed like he would make a great addition to their sales team. More

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Fabulous experience I was referral from my friends they have multiple cars for Awring . Great experience and great dealer to purchase from. Thank you have multiple cars for Awring . Great experience and great dealer to purchase from. Thank you More

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Great help! Don has work above and beyond to fulfill my all needs. Don was extremely helpful throughout the whole process of selling my old car and leasing a ne Don has work above and beyond to fulfill my all needs. Don was extremely helpful throughout the whole process of selling my old car and leasing a new Rav 4 More

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Don was extremely helpful throughout the whole process of purchasing my car. This was my first car purchase and he made it simple, answering all my questions and getting me the information I needed. He had t purchasing my car. This was my first car purchase and he made it simple, answering all my questions and getting me the information I needed. He had the car ready to go at the dealership when we came to pick it up and helped me connect my phone, understand all the features, and walked through the Toyota app with me. It made it all a very pleasant experience. More

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Thanks for helping me lease another car. 7 and counting. The best in the business. 7 and counting. The best in the business. More

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