Donavin Mansfield

If I could give this dealership zero stars I would. I inquired about a green 2021 Dodge Charger GT on Monday (09/28/2026). It was fresh into their dealership. I called the dealership personally and spo I inquired about a green 2021 Dodge Charger GT on Monday (09/28/2026). It was fresh into their dealership. I called the dealership personally and spoke with a Donavin Mansfield, who told me I needed to submit a financing application, which he sent via text message. I submitted the application and followed it with a request for the CARFAX and an itemized buyers order to see in all what I would be paying for. He told me that the salesfloor was busy at the moment and he would have someone reach out to me once it slowed down. I told him that I was prepared to purchase. He sent me the CARFAX, but not the itemized buyers order. I told him thank you and asked again about the itemized buyers order (1:14pm). This interaction started at 10:54 am, he sent the CARFAX at 1:09 pm. I heard nothing back from him so I reached out again at 5:33pm requesting another salesman who may be able to be more attentive due to his busy schedule. I received no response at all again from him. Shelby Parker (sales assistant) also initially reached out to me at the same time as Donovin Mansfield asking for a time I would be available for a phone call. I told her within the next hour if thats fine (11:49am). I received no response from her nor a phone call from anyone. I texted her again at around 5:30pm expressing my concerns with Donovin Mansfield, and requested another salesman. I got no response at all. Thursday (10/01/2026), I receive a text from Shelby Parker saying that I sent a message to Donovin Mansfield and they haven’t heard back from me (3:23pm). I responded and expressed that I did reach out, but I have not heard any updates back from neither him (Donovin Mansfield) or her (Shelby Parker) (4:03pm). She had then become very responsive, and told me that she would AGAIN have someone to reach out to me in regards to the 2021 Dodge Charger GT. I expressed my gratitude, briefly spoke about shipping details due to my military deployment and financing options. She informed me to reach out if I had any further questions. I waited the entire day, still had not received any updates via text or phone from anyone. No one reached out so I could take the proper steps to purchase the vehicle. I reached out yet again to Shelby Parker today (10/02/2026), saying that I still haven’t heard back from anyone and that I haven’t had this experience in my car search (1:25pm). She responds saying that the vehicle had been sold earlier today (1:39pm). I AM LIVID. DO NOT WASTE YOUR TIME TRYING TO PURCHASE THROUGH THIS DEALERSHIP. TERRIBLE CUSTOMER SERVICE AND THEY WILL GIVE YOU THE RUN AROUND. I also called today (10/02/2026, 1:29pm) asking to speak with the general manager due to my frustration with this experience, just before I was informed the vehicle had been sold. I was left on hold the entire time I was waiting (approximately 15 minutes). IF YOU ARE MILITARY ESPECIALLY, DO NOT WASTE YOUR TIME WITH THIS DEALERSHIP. More

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I always have a great experience at Kia of Port Charlotte, and a big reason I keep coming back is Ray. He’s funny, knows how to make me smile, and that honestly means a lot to me these days. He’s p Charlotte, and a big reason I keep coming back is Ray. He’s funny, knows how to make me smile, and that honestly means a lot to me these days. He’s professional and knows his job, but I never feel like he’s trying to take advantage of me. Whenever I decline a service, he respects my decision and never pressures me into anything, which I really appreciate. It’s hard to find someone you can trust at a dealership, and Ray is definitely one of those people. Thank you for always making the experience a good one!! More

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Donny made the cat buying experience so easy and stress free Donny made the car buying experience so easy and stress free! I would definitely recommend him free Donny made the car buying experience so easy and stress free! I would definitely recommend him More

by kanvas1223 Verified Customer Verified Customer

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This was a fantastic experience. In less than four hours, I was in a new vehicle with a lower interest rate, lower payment, and lower mileage. Donovan, Jorge and Marshall were kind, In less than four hours, I was in a new vehicle with a lower interest rate, lower payment, and lower mileage. Donovan, Jorge and Marshall were kind, professional and efficient. I will absolutely be returning for future purchases. More

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Was suppoyyinhave 2 keys. Only got one. Never followed through with getting the second key. Only got one. Never followed through with getting the second key. More

by chris Verified Customer Verified Customer

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We were extremely satisfied from sales to financing! They are very professional, honest and helpful! They are very professional, honest and helpful! More

by jeanoden5 Verified Customer Verified Customer

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The team at Port Charlotte was a pleasure to work with. They demonstrated a high level of knowledge and genuine care throughout the process. I would highly recommend them every time. They demonstrated a high level of knowledge and genuine care throughout the process. I would highly recommend them every time. More

by T Burns Verified Customer Verified Customer

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Everyone was fantastic and very helpful and courteous it was a joyful experience to buying the vehicle. was a joyful experience to buying the vehicle. More

by marcelfoshay Verified Customer Verified Customer

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Unprofessional Sales Department. Insurance broker quoting policies double the cost of a reputable local agent. The entire car buying process should not take 3 hours when a cus Insurance broker quoting policies double the cost of a reputable local agent. The entire car buying process should not take 3 hours when a customer decides on a car in 15 min. Salesmen very unprofessional. More

by tpcfsu87 Verified Customer Verified Customer

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Horrible Experience Lacking in professional But a great automobile I would not recommend your dealership to anyone great automobile I would not recommend your dealership to anyone More

by tpcfsu87 Verified Customer Verified Customer

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