Mukamba Bukasa Mukamba Bukasa

We originally came to see a certified pre owned vehicle. As we were driving from 2.5 hours away with a baby, we spoke with Annie (sales) ahead of time and told her what we wanted and didn’t want to play any As we were driving from 2.5 hours away with a baby, we spoke with Annie (sales) ahead of time and told her what we wanted and didn’t want to play any games. She was not able to give us an out the door price over the phone because “they usually don’t do that” but she told us she would speak with finance and get us a ballpark number before we got there. She had 2.5 hours to call us back, but instead, she called us 15 minutes before we got there to let us know she was going to get lunch and she would be back in 30 minutes. Never mentioned anything about a price. When we got there, they took our licenses to run our credit and we waited about 30 minutes before she came out and said “there’s been a little snag with the car you came to see”. Apparently, they went to put the car in the service bay for another inspection (car is a 2026 demo with only 7k miles and has always been on their lot) and during the inspection, a bad sensor was found on one of the passenger doors that they would need to fix but the part would get there over the weekend. Annie was unsure if we would be able to test drive it, but offered for us to drive a brand new car same model and color. After we test drove the brand new car, we drove around to the used car lot and found the car with a flat tire, inside door panel completely removed and lying inside the vehicle, and outer door panel removed as well. Not only would we not be able to purchase the vehicle that day (which we drove 2.5 hours for) but we couldn’t even test drive it! To try and make things right, she brought us inside to “see what they could work out” with a new vehicle. CLASSIC BAIT AND SWITCH!! We were able to purchase a brand new vehicle for the right price and they ended up paying my trade in off, but that’s not all! When we finally went to leave 5 hours later, the battery was dead. And instead of offering to change the battery, a gentleman (not sure if his name) said he would just jump it and it would charge as we drove home! I He said he couldn’t get us a new battery because the parts department was closed. Meanwhile, there’s a lot with hundreds of brand new vehicles that they could’ve taken one from. Fortunately, Annie was able to contact someone from the parts department who came back and replaced the battery. But wait, it’s gets better! Once we were finally able to leave and we started to drive off, I tried to wash the windshield but no fluid came out. My husband looked under the hood and there was no fluid! So we stopped in the gas station across the street and bought washer fluid. Again, no fluid came out. My husband stepped out and saw the fluid spraying out from the wheel well! Being it was now 8pm and we still had a 2.5 hour drive back, and the dealership was already closed, we decided we would get it looked at at a local dealership once we got home. I attempted to call Annie the next day, but never received a call back. On Monday, i brought the vehicle to my local Kia dealership for service and after inspection was told that a rodent (most likely a squirrel) had chewed through the washer fluid line in 3 places!!! And of course, it wasn’t covered by warranty and would cost $616 to repair!! I explained that this had to have happened on the dealership lot and there was no way I would pay for it to be fixed. The service advisor attempted to contact Kia of port charlotte for HOURS on that Monday and was constantly placed on hold. I finally left and would come back when the issue was resolved. The following day, I decided to try and call as well. After being on hold for 20 minutes, I hung up and called back and spoke with Joey (sales manager). After getting upset with him, he hung up on me! He later called me back and told me the only way to have this resolved is if I drove it back there to get it fixed. Somehow, my local dealership was able to get port charlotte to pay for the repair. First and last Kia purchase! More

by soltara427 Verified Customer Verified Customer

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It was a great experience at Port Charlote Kia! Mr. Bukasa was very awesome! he takes the time to listen to our concerns and his explanation was great. Well done. Kudo. Mr. Bukasa was very awesome! he takes the time to listen to our concerns and his explanation was great. Well done. Kudo. More

by clarkesteven76 Verified Customer Verified Customer

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My overall experience was absolutely horrendous. From bait and switch to forging my name on the customer experience survey to not honoring the $500 gas card promotion I would not recommend this deal From bait and switch to forging my name on the customer experience survey to not honoring the $500 gas card promotion I would not recommend this dealership to anyone. In fact, I will be posting my full negative review with all the negative examples to Google, Yelp, and anywhere else I can warn people about a turn and burn dealership that has zero customer experience guidelines. I have reached out to the Kia corporate customer service, the dealership and the Morgan Auto Group on multiple occasions and not one person has picked up the phone to call me or write me an email to inquire about my horrible experience. More

by russw76 Verified Customer Verified Customer

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Was a quick process and Austin answered all of the questions that I had about new car questions that I had about new car More

by James Verified Customer Verified Customer

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Excellent service and straight forward paid off my vehicle . Recommend people to go see Kyle and Howard vehicle . Recommend people to go see Kyle and Howard More

by ajedmondson5345 Verified Customer Verified Customer

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We left with the car we wanted and spent within our budget… very professional and BuBu handled the finances perfectly budget… very professional and BuBu handled the finances perfectly More

by wendykraft55 Verified Customer Verified Customer

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Typical car dealer experience nothing exciting nothing outstanding. The finance employee was very slick. Couldn’t explain the numbers added a tint package to a car that already has tint. And then, after a outstanding. The finance employee was very slick. Couldn’t explain the numbers added a tint package to a car that already has tint. And then, after all the paperwork was signed, transferred my loan to a totally different company without telling me so my insurance didn’t match what I was told, and I never received new paperwork. More

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Best car buying experience I've ever had! ! The inventory was, WOW! SSOOO many cars! The energy was amazing, both staff and customers! Definitely is the best managed dealership I have ever s ! The inventory was, WOW! SSOOO many cars! The energy was amazing, both staff and customers! Definitely is the best managed dealership I have ever seen, obviously is ran by phenomenal leadership! TV's literally everywhere, charging/business stations, beverages... the WORKS! Christian (our sales person) was outstanding! The finance guy (I'm so sorry, I don't recall his name but it was a very unique name... started with a "B")... I have NEVER had so much fun doing the "paperwork" when buying a car! He and the rest of the staff were top notch!! It was noticeably a great place to work! 10/10, HIGHLY RECOMMEND!! Experience was so good...???... we got TWO cars!! Great work KIAPC, we WILL be back!! More

by MATTMARTIN904 Verified Customer Verified Customer

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We had a great experience. Nino Mannino was our sales rep. He did a great job and explained everything. Only draw back is I did not get copies of everything I signed. Nino Mannino was our sales rep. He did a great job and explained everything. Only draw back is I did not get copies of everything I signed. More

by JIM.MAZIARKA Verified Customer Verified Customer

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I highly recommend Laura Fishburn at Kia of Port Charlotte. She is just the best!!!! Charlotte. She is just the best!!!! More

by seanheery0 Verified Customer Verified Customer

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