Heather Franklin

Outstanding customer service and a blessing to be chosen by this wonderful dealership . They helped us we will always be thankful for their outstanding service . by this wonderful dealership . They helped us we will always be thankful for their outstanding service . More

by VICTORPOTITO27 Verified Customer Verified Customer

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⭐⭐⭐⭐⭐ Absolutely Life-Changing Experience! I cannot thank the incredible team at Kia of Port Charlotte enough for truly treating me like family. I came in with a lot of apprehension but kept an I cannot thank the incredible team at Kia of Port Charlotte enough for truly treating me like family. I came in with a lot of apprehension but kept an open mind. I was stuck in a horrible situation with a bad car loan, massive negative equity, and monthly payments that were way too high. Every other dealership turned me away and told me it was impossible, but Heather told me right from the start that they could help—and she kept her word!The entire team was incredibly supportive. They gave me straight facts, honest numbers, and zero sales pitches. My salesperson, James, worked tirelessly to find a vehicle that actually fit my lifestyle and worked perfectly for my situation. Jorge, my finance manager, and Shawn, the financial advisor, went above and beyond to restructure everything, erase my negative equity headache, and lock in a monthly payment that I am completely comfortable with.They turned a stressful, intimidating situation into an easy, transparent, and joyful experience. If you are struggling with a bad loan or think you can't get out of a tough financial spot, go see them. They actually care about people, not just sales. I am so incredibly thankful for this team! More

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The team at Port Charlotte was a pleasure to work with. They demonstrated a high level of knowledge and genuine care throughout the process. I would highly recommend them every time. They demonstrated a high level of knowledge and genuine care throughout the process. I would highly recommend them every time. More

by T Burns Verified Customer Verified Customer

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All of the men that I dealt with were courteous, yet professional , in my dealings with them ! professional , in my dealings with them ! More

by sydneygood19 Verified Customer Verified Customer

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This dealership is dishonest. The tired to pull a Bait and Switch on me. Advertised 2022 Telluride for $28,890 but tried to sell it to me for over $33,000 after giving me a sale p The tired to pull a Bait and Switch on me. Advertised 2022 Telluride for $28,890 but tried to sell it to me for over $33,000 after giving me a sale proposal at the$28,890 pice. They Added things to the sale contract I didn't request. Don't use this dealership, you can't trust them. More

by bold04 Verified Customer Verified Customer

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Beautiful showroom and huge inventory! I'm so glad our neighbor recommended this place! Very accessible. I'm so glad our neighbor recommended this place! Very accessible. More

by stbwelch Verified Customer Verified Customer

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Marshall was very helpful today with the purchase of my 2022 Kia Forte. I look forward to returning here in the future! 2022 Kia Forte. I look forward to returning here in the future! More

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Doesn’t know what they are doing. I sat there for 6 hours with nothing being done I sat there for 6 hours with nothing being done More

by vishabanks Verified Customer Verified Customer

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Briana is a wonderful saleswoman. Friendly, patient, kind, and ridiculously helpful. Extremely knowledgeable. If she doesnt know she says "Ill find out" and within minutes she has an Friendly, patient, kind, and ridiculously helpful. Extremely knowledgeable. If she doesnt know she says "Ill find out" and within minutes she has an answer/solution. Goes beyond expectations to ensure a comfortable and smooth deal. I would buy another car from her any day of the week. I would avoid the finance department though. More

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