Marshall Jones Jr

Amazing customer service and support the entire process. As well as follow back after the purchase to make sure everything is working! As well as follow back after the purchase to make sure everything is working! More

by sivits.mandy89 Verified Customer Verified Customer

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After 30 years of buying cars, having a fleet of cars for our business; I ran to a car the had advertised in Car Gurus for $16.223 including all their fees except for Tax, tag and Title. We live in Estero, s our business; I ran to a car the had advertised in Car Gurus for $16.223 including all their fees except for Tax, tag and Title. We live in Estero, so its about and hour drive there. We had in writing that the price will NOT be change, and indeed included all fees, they send me a screen shot from their own website that guarantees the SAME. Well we arrived there on a Sunday after all the promises described the same morning, We waited over 30 min for the manager to be free, only 1 available for for more than 10 tables waiting. we were straight forward, we came for the exact deal that is advertised. Well that never happened, he try to push: WINDOWS TINTING RECONDOTIONING FEES DEALER FEES $1300 ELECTRONIC FEES $595 PLUS tax, tag and title. Our deal of $16.223 became a $19.000 plus tax tag and title, When he saw, we were not going to move forward, he got angry and raise his voice at us, telling what a great deal the car was, he said he will removed the window tinting, reconditioning fees, BUT his dealer fees and electronic fees are NOT negotiable, so we need it to pay $2000 more. We show him his own website, the texts send by his employees. his reply was, he does not care. This is by far a dishonest car dealer that takes advantage of his customers. More

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Great service dept. But not happy with with the sales dept ,high pressure and a lot of double talk from sales to finance . But not happy with with the sales dept ,high pressure and a lot of double talk from sales to finance . More

by KNOTSRUS1 Verified Customer Verified Customer

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My car buying experience with Kia Port Charlotte was excellent! Every step was simple and straightforward. I was able to test drive each of my options with no issue. I am happy with my purchase and I lo excellent! Every step was simple and straightforward. I was able to test drive each of my options with no issue. I am happy with my purchase and I look forward to extending my excellent experience well into the life of my 2024 Kia Telluride! Thank you Lennard and the great team at Kia Port Charlotte! More

by DEC_94 Verified Customer Verified Customer

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Dealership was very warm and welcoming. Got the car we wanted. They really took the time to see which car was going to be the car for us. Only issue was there was no windshield wiper fluid Got the car we wanted. They really took the time to see which car was going to be the car for us. Only issue was there was no windshield wiper fluid in the car. More

by justintdrescher Verified Customer Verified Customer

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I had an amazing experience from start to finish! Everyone was friendly, knowledgeable, and genuinely cared about making the process smooth and stress-free. They answered all of my questions, never m Everyone was friendly, knowledgeable, and genuinely cared about making the process smooth and stress-free. They answered all of my questions, never made me feel pressured, and went above and beyond to make sure I was happy with my purchase. The professionalism, communication, and customer service were outstanding. I would absolutely recommend this dealership to anyone looking for a great car-buying experience and will definitely be back in the future. Thank you for making everything so easy! More

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Such a great experience very professional. The process was very quick usually an all day process was a few hours The process was very quick usually an all day process was a few hours More

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Just bought a car with Marshall and or were wonderful they made the process so painless. they made the process so painless. More

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They went above and beyond to help me out with everything today. Im very pleased with the service of the staff here today today. Im very pleased with the service of the staff here today More

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This was a fantastic experience. In less than four hours, I was in a new vehicle with a lower interest rate, lower payment, and lower mileage. Donovan, Jorge and Marshall were kind, In less than four hours, I was in a new vehicle with a lower interest rate, lower payment, and lower mileage. Donovan, Jorge and Marshall were kind, professional and efficient. I will absolutely be returning for future purchases. More

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